Support Jobs in Renton, WA

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IT Support Associate II

Amazon.com Services LLC Renton, WA

Renton, WA

Today

$23 - $37/hr Full time Amazon Web Services Asset Lifecycle Management Cloud

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Job Description

Amazon.com Services LLC invites you to join their Renton, WA on-site IT team as an IT Support Associate II. This role centers on imaging, deployment, and lifecycle management of end-user equipment within a corporate warehouse environment. You’ll handle daily operations and contribute to projects that enhance operational efficiency and service quality. The position also comes with a benefits package designed to support employees and their families.

Benefits

Employee Assistance Program (EAP)
Mental health support
Medical Advice Line
401(k) matching

Responsibilities

Support day-to-day IT imaging tasks, including imaging, troubleshooting, data destruction, repair, and related activities
Assist and collaborate on IT projects tied to imaging, deployment, and lifecycle management of end-user devices
Maintain technical documentation, including standard operating procedures and knowledge base articles
Provide escalation support for challenging technical problems
Contribute to the development and implementation of technical solutions to improve operational efficiency and service quality

Requirements

1+ years of corporate setting Windows, macOS, or Linux operating system support experience
High school diploma or equivalent
Experience troubleshooting integrated and interdependent computer systems

Technologies

Windows, MacOS, Linux (Red Hat)
AWS
CompTIA A+, CompTIA Network+
Cisco/CCNA
Microsoft hardware installation

Physical requirements

Ability to stand and walk for 8 to 10 hours per shift
Must be able to bend and lift equipment up to 49 lbs throughout the shift

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