Renton, WA

Support Jobs in Renton, WA

3 jobs found

Include remote jobs

1d ago

IT Support Technician

Taco Time NW Renton, WA

Renton, WA

1d ago

$30 - $34/hr Full time Computer Skills End User Support Help Desk Support

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Job Description

The IT Support Technician serves as the first contact for restaurant and Home Office IT service requests, handling tier-1 support and completing technology onboarding and offboarding tasks.

Responsibilities

Manage ongoing help desk tickets and/or follow daily instructions and assignments.
Provide the first response for incoming IT requests from restaurants and the Home Office.
Triage and categorize tickets using the established routing matrix to route escalations to the assigned owner the first time.
Record what was attempted when handing off unresolved issues.
Resolve tier-1 incidents at first contact using documented fixes, walkthroughs, and runbooks.
Complete the technology side of the employee lifecycle (new hire, transfer, promotion, termination) across assigned systems based on established schedules and service levels.
Monitor help desk queue volume and ticket aging, and report exceptions to the Director of IT.
Diagnose IT/POS problems and provide timely, practical support to drive resolution.
Perform first-line checks on IT/POS equipment, including power cycling, reseating connections, and like-for-like replacement; document work and update the manager on duty on status.
Provide timely updates and detailed progress for issues not resolved on first contact.
Carry out documented device setup tasks for restaurant technology, such as tablet enrollment and drive-thru timer schedule changes.
Assist with maintaining restaurant network connectivity and security.
Use mobile device technology and support mobile device management services (MDM).
Support special projects by assisting with planning, installation, troubleshooting, and ongoing support.
Assist with POS hardware upgrades and installations, network device work, and software installations.
Troubleshoot reported issues and gather details needed to identify the root cause.
Create, maintain, and update technical documentation as applicable.
Travel to restaurants as needed.
Be available for on-call emergency support (remote if applicable or on-site).
Maintain strong organization and prioritization to handle multiple tasks and projects.
Adapt to changing assignments and environments; assume additional responsibility and learn new procedures.
Support special projects and other related duties assigned by the Director of IT.

Requirements

High school diploma or equivalent required. Technical trade school training or an IT degree preferred, with experience in lieu of education acceptable.
1+ years of experience in help desk, IT support, technical customer service, or equivalent hands-on experience. Restaurant, retail, or multi-site support experience preferred.
Valid Driver’s License required.
Communicate effectively in English, both verbally and in writing.
Follow appropriate communication channels.
Maintain positive, collaborative, constructive interpersonal relationships and practice effective teamwork.
Prioritize work to meet productivity and quality standards.
Adapt easily to changes; willing to take on additional responsibility and learn new procedures.
Strong organizational and analytical skills.
Ability to use standard office equipment including computers, telephones, copiers, and fax machines.
Intermediate proficiency with MS Office (Word, Excel, Outlook) required.
Working knowledge of Windows OS.
Zendesk platform experience and Aloha Configuration Center experience are a plus.
Proficient keyboarding skills required.
Ability to follow a multi-step process across several systems accurately and complete tasks end-to-end.

Technologies

MS Office: Word, Excel, Outlook
Windows OS
Zendesk platform
Aloha Configuration Center
Mobile device management services (MDM)

Location: Renton, WA (onsite)
Pay: USD 30 - 34 per hour

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3d ago

Diesel Technical Support Specialist

Averro Renton, WA

Renton, WA

3d ago

$30 - $34/hr Contract Aftertreatment Computer Skills Diesel Technical Support

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Job Description

The Diesel Technical Support Specialist provides Tier 1 technical assistance to dealer technicians, focusing on heavy-duty truck engine, aftertreatment, and electrical diagnostics to support vehicle uptime. This is an onsite contract role based in Renton, WA or Lewisville, TX, with multiple shift options.

Position Overview

In this role, you will help diagnose and resolve technical issues by supporting engine and aftertreatment troubleshooting, assisting with electrical system concerns, and guiding repair progress. When matters require deeper expertise, you will escalate complex cases to Tier 2/3 teams and leadership.

Key Responsibilities

Provide Tier 1 technical support to dealer technicians for engine, aftertreatment, and electrical issues to help maximize truck uptime
Track repair progress and support engine and chassis software applications
Escalate complex issues to Tier 2/3 teams and leadership as needed
Maintain engine certifications and support service tool, documentation, and product quality projects

Required Qualifications

1+ years of automotive or diesel engine diagnostics experience using OBD and computer-based diagnostic tools
Automotive or Diesel Technical Degree
Ability to earn and maintain technical certifications
Strong electrical diagnostics skills and customer service abilities
Proficiency with Microsoft Office
Comfort working in a fast-paced 24/7 environment

Technology and Tools

OBD
Computer-based diagnostic tools
Microsoft Office
Engine and chassis software applications

Location, Schedule, and Employment Type

Work location: In person (onsite)
Locations: Renton, WA or Lewisville, TX
Shift: Multiple shifts available
Contract length: 1+ year long contract
Expected hours: No more than 40.0 hours per week

Compensation

Pay range: USD 30–34 per hour

Benefits

Medical, Dental, and Vision insurance
401k
Sick leave
Employee assistance program
Depending on package selection, PTO
Paid holidays
Legal insurance

Bonus Qualifications

Bachelor's degree
OEM dealership experience

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2mo ago

IT Support Associate II

Amazon.com Services LLC Renton, WA

Renton, WA

2mo ago Closed

$23 - $37/hr Full time Amazon Web Services Asset Lifecycle Management Cloud

This position is no longer accepting applications (closed Aug 27, 2026).

Job Description

Amazon.com Services LLC invites you to join their Renton, WA on-site IT team as an IT Support Associate II. This role centers on imaging, deployment, and lifecycle management of end-user equipment within a corporate warehouse environment. You’ll handle daily operations and contribute to projects that enhance operational efficiency and service quality. The position also comes with a benefits package designed to support employees and their families.

Benefits

Employee Assistance Program (EAP)
Mental health support
Medical Advice Line
401(k) matching

Responsibilities

Support day-to-day IT imaging tasks, including imaging, troubleshooting, data destruction, repair, and related activities
Assist and collaborate on IT projects tied to imaging, deployment, and lifecycle management of end-user devices
Maintain technical documentation, including standard operating procedures and knowledge base articles
Provide escalation support for challenging technical problems
Contribute to the development and implementation of technical solutions to improve operational efficiency and service quality

Requirements

1+ years of corporate setting Windows, macOS, or Linux operating system support experience
High school diploma or equivalent
Experience troubleshooting integrated and interdependent computer systems

Technologies

Windows, MacOS, Linux (Red Hat)
AWS
CompTIA A+, CompTIA Network+
Cisco/CCNA
Microsoft hardware installation

Physical requirements

Ability to stand and walk for 8 to 10 hours per shift
Must be able to bend and lift equipment up to 49 lbs throughout the shift

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Support Jobs in Renton, WA

IT Support Technician

Diesel Technical Support Specialist

IT Support Associate II

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