Microsoft Copilot Support Jobs

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Today

Technical Support Engineer - BC/NAV

LTM Bellevue, WA

Bellevue, WA

Today

$60k - $65k/yr Full time Application Support Automation Automation Developer

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Job Description

Join a 24x7 support team focused on hands-on Power Platform application support and low-code delivery in Bellevue.

Responsibilities

Provide hands-on application support for Power Platform solutions
Build and enhance low-code solutions across the platform
Troubleshoot automation issues, including Power Automate experiences
Collaborate with customers in a customer-facing support capacity
Work across Power Apps, Power Automate, desktop automation, and AI-enabled experiences
Contribute to solution development and support using platform capabilities such as connectors, data gateways, APIs, and Dataverse

Requirements

Hands-on experience with CRM or enterprise application platforms such as Dynamics 365, SAP, Salesforce, PeopleSoft, or related technologies
Experience in SaaS product support, including web frontend development or quality assurance
Working knowledge of programming languages including C and Python
Understanding of database technologies such as SQL Server or Oracle
Strong communication skills: verbal, written, and active listening
Experience in a customer-facing service or support role
Strong interpersonal and collaboration skills
Commitment to continuous learning and professional development
Strong research, problem-solving, and troubleshooting skills using available tools and resources
Ability to work different shifts outside local business hours and cover weekend days when required
U.S. Passport: applicants must possess a current, valid U.S. Passport

Technologies

Microsoft Power Platform, Power Apps, Power Automate, Power Automate for Desktop
AI-enabled experiences, Copilot Studio, Dataverse bot frameworks
CRM: Dynamics 365, Dynamics 365 CE, SAP, Salesforce, PeopleSoft
Data platforms: Dataverse, on-premises data gateways, dataflows
Integration and extensibility: custom connectors, connectors, APIs, plugins, JavaScript, Azure Functions
Security and governance: SSO, role-based security permissions, security user roles permissions, compliance controls, data loss prevention (DLP), governance and administrative controls
Collaboration: Microsoft Teams
DevOps and ALM: solution lifecycle management, version control, DevOps and ALM practices
Machine setup: installation and configuration
Mandatory skills noted: Dataverse

Time of Operation

Team operates in a 24x7 shift model
Flexibility required to support holidays and weekends to accommodate the MS roster

Good to Have Skills

Integrating Power Platform with external systems using connectors, APIs, and data gateways
Extending Power Platform using custom connectors, plugins, JavaScript, or Azure Functions
Working knowledge of Power Platform security user roles, permissions, and compliance controls
Exposure to Microsoft Dataverse bot frameworks and building copilots or agents using generative AI

Pod-specific Skills

Power Apps: build custom business applications using canvas apps, model-driven apps, and portals using low-code/no-code approaches
Copilot Studio: build conversational agents and AI-driven support experiences integrating with Dynamics 365 CE and Microsoft Teams; SSO preferred
Microsoft Dataverse: understand Dataverse data modeling, tables, relationships, and use as a core data source
Customization and Configuration: customize user interfaces, business rules, forms, and views
Integration Services: integrate Power Platform with external systems using connectors, APIs, and data gateways
Custom Development: extend Power Platform using plugins, custom connectors, JavaScript, and Azure Functions
Security and Compliance: implement role-based security permissions and compliance controls
Environment and Release Management: manage environments, solution lifecycle management, version control, and change deployment using DevOps and ALM practices
Power Automate: build cloud flows and business process automation across services and applications
Advanced Automation Components: hands-on work with custom connectors, on-premises data gateways, and dataflows
Copilot and Governance: understand Copilot capabilities within Power Automate, including awareness of DLP, governance, and administrative controls
Copilot Studio Administration: publishing, administration, and integration of agents created using Copilot Studio
Power Automate for Desktop (PAD): build desktop automation workflows and support machine setup, installation, and configuration

Compensation

USD 60,000 - 65,000 per year

Benefits

Comprehensive Medical Plan covering medical, dental, and vision
Short Term and Long-Term Disability Coverage
401(k) plan with company match
Life Insurance
Vacation Time, Sick Leave, Paid Holidays
Paid Paternity and Maternity Leave

Location: Bellevue, WA (onsite)

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