Support Jobs in Bellevue, WA

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28d ago

IT Help Desk Technician 1

Universal Language Service, Inc. Bellevue, WA

Bellevue, WA

28d ago

Full time Active Directory Application Support Computer Skills

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Job Description

Entry-level IT Help Desk Technician I, onsite in Bellevue, WA, delivering first-line support for hardware, software, and network issues.

Responsibilities

Act as the initial contact for end users seeking technical help via phone, email, or the ticketing system.
Troubleshoot and resolve common hardware, software, and network problems.
Escalate more complex issues to advanced support when necessary.
Install, configure, and maintain desktops, laptops, printers, and mobile devices.
Assist with software deployments, updates, and regular maintenance tasks.
Help internal and external users with system access, usage, and business process questions.
Record support activities, resolutions, and updates in the ticketing system.
Update internal documentation and processes.
Maintain an inventory of IT equipment and supplies.
Assist with user account management using Active Directory and Azure Entra ID, including activation, deactivation, and password resets as needed.
Handle printer tasks such as installation, toner replacement, and error troubleshooting.
Maintain a minimum 40 hour workweek, Monday through Friday, 8:00 AM to 5:00 PM, at the Bellevue Corporate Office, not including after-hours work unless required by the company.
Perform other duties and special projects as assigned.
Prepare workstations for new hires, deploying hardware and software as required.
Set up and remove user accounts for IT systems as required.
Troubleshoot hardware and software issues as needed.
Collaborate with external vendors on escalated support tickets.
Create or compile reports for management as required.
Manage Windows updates and other security updates on user workstations.
Assist with system maintenance and testing outside standard business hours as needed.
Participate in on-call rotations to support IT needs around the clock.
Collect user feedback and propose technology-driven improvements to management to optimize workflows.
Set up, configure, and deploy iPads to clinical and administrative teams.
Ensure iPads connect to secure Wi-Fi networks and troubleshoot connectivity issues.
Provide on-site IT support to staff, covering basic iPad functionality and app assistance.
Monitor device performance and escalate hardware or software issues as needed.
Document technical procedures and maintain an asset inventory.
Collaborate with IT and clinical teams to ensure devices comply with security and regulatory standards.
Support routine updates, reconfigurations, and redeployments of mobile devices as required.
Execute manual and automated test cases under guidance from senior QA staff.
Document and report test results clearly and accurately.
Identify and track software defects using Jira, Bugzilla, or Azure DevOps.
Re-test fixes to verify defect resolution.
Review functional and technical requirements to confirm testability.
Help identify unclear or incomplete specifications.
Collaborate with developers, business analysts, and other QA team members.
Participate in agile ceremonies including stand-ups, planning, and retrospectives.
Create and maintain test cases, scripts, and data.
Update documentation to reflect changes in features or requirements.
Help set up and maintain QA test environments.
Ensure test environments mirror production conditions where applicable.
Promote QA best practices and contribute to ongoing improvements in testing processes.
Keep up to date with software testing tools and trends.
Support QA automation by maintaining or executing test scripts as directed.
Learn and use basic automation frameworks and tools.
Perform regression testing to validate functionality after code changes.
Ensure previously functioning features remain stable.
Conduct basic UI and UX checks to identify inconsistencies, broken elements, or usability issues.

Requirements

Requires a high school diploma or equivalent; an Associate degree or IT certifications (for example, CompTIA A+ or Network+) are preferred.
0 to 2 years of experience in technical support or IT helpdesk roles.
Foundational knowledge of Windows and Mac operating systems.
Familiar with basic server and network concepts, with the ability to boot and restart servers and network devices and perform low complexity network tasks.
Advanced proficiency with Windows operating systems.
Experience using Microsoft Office 365, Active Directory, and common business applications.
Experience with Active Directory and/or Azure Entra ID.
Basic PC troubleshooting skills.
Basic printer knowledge and troubleshooting abilities.
Experience supporting Apple iOS devices in an enterprise or healthcare setting is preferred.
Familiarity with Bluetooth and wired audio device pairing.
Strong communication and customer service skills.
Ability to work independently and respond quickly to on-site support needs.
Comfortable working in a hospital environment, including patient-facing areas.
Professional work ethic and integrity when handling confidential information.
Ability to prioritize tasks and work efficiently under pressure.
Willingness to learn and adapt in a dynamic environment.
Experience with Mobile Device Management systems such as Jamf or Intune is preferred.
Knowledge of HIPAA and healthcare data handling best practices is preferred.
Previous experience in a hospital or clinical support role is preferred.

Technologies

Active Directory
Azure Entra ID
Windows OS
Microsoft Office 365
Jira
Bugzilla
Azure DevOps
iPads
Apple iOS
Jamf
Intune
MDM

Physical Requirements

The employee is regularly required to talk or hear.
The employee is regularly required to work on a computer and to read from a computer screen for long periods of time.
The employee is frequently required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, and kneel, squat, and crawl in confined spaces.
The employee may be required to lift and carry computer components up to 50 pounds frequently, with or without assistance.

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