Bellevue, WA

Support Jobs in Bellevue, WA

13 jobs found

Include remote jobs

2d ago

IT Help Desk Associate

Teal Group Technologies, LLC Bellevue, WA

Bellevue, WA

2d ago

$22 - $35/hr Full time Customer Support Desktop Support End User Support

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Job Description

Teal Group Technologies, LLC is seeking an IT Help Desk Associate to provide first-level technical support to clients in a fast-paced setting. The role combines remote troubleshooting with onsite assistance, with additional hands-on work at the Bellevue office and periodic client visits around Seattle and the Eastside.

This position focuses on resolving technical issues end to end, from initial intake and communication through documentation and follow-up, while also contributing to longer-term improvements through investigation and feedback on recurring problems and support processes.

What you will do

Provide both remote and onsite support to ensure clients receive timely, effective assistance
Manage incoming emails and phone calls by organizing requests in a support tracking system
Deliver first level technical support remotely
Support the Bellevue office with local tasks such as PC reimaging and client inventory coordination
Independently investigate technical issues and implement solutions
Identify recurring challenges and propose solutions aimed at addressing problems at their source
Install, configure, and troubleshoot software and hardware across desktops, laptops, mobile devices, networks, and servers
Manage the monthly patch and upgrade process for workstations, servers, operating systems, and major applications
Maintain open communication with clients until each issue is fully resolved
Keep detailed work logs and technical documentation
Spot opportunities to improve technology policies and procedures or develop new ones as needed

Requirements

Ability to commute to the Bellevue office and perform onsite visits to client locations throughout Seattle and Eastside as needed
Ability to relocate to Bellevue, WA 98007 before starting work (Required)
Bellevue, WA 98007 (Required)

Compensation and schedule

Job type: Full-time
Pay: $22.00 - $35.00 per hour
Work location: In person (Bellevue, WA onsite)
Schedule: Flexible schedule

Benefits

Dental insurance
Health insurance
Vision insurance
Paid time off
Flexible schedule

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13d ago

Technical Support Engineer - BC/NAV

LTM Bellevue, WA

Bellevue, WA

13d ago

$60k - $65k/yr Full time Application Support Automation Automation Developer

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Job Description

Join a 24x7 support team focused on hands-on Power Platform application support and low-code delivery in Bellevue.

Responsibilities

Provide hands-on application support for Power Platform solutions
Build and enhance low-code solutions across the platform
Troubleshoot automation issues, including Power Automate experiences
Collaborate with customers in a customer-facing support capacity
Work across Power Apps, Power Automate, desktop automation, and AI-enabled experiences
Contribute to solution development and support using platform capabilities such as connectors, data gateways, APIs, and Dataverse

Requirements

Hands-on experience with CRM or enterprise application platforms such as Dynamics 365, SAP, Salesforce, PeopleSoft, or related technologies
Experience in SaaS product support, including web frontend development or quality assurance
Working knowledge of programming languages including C and Python
Understanding of database technologies such as SQL Server or Oracle
Strong communication skills: verbal, written, and active listening
Experience in a customer-facing service or support role
Strong interpersonal and collaboration skills
Commitment to continuous learning and professional development
Strong research, problem-solving, and troubleshooting skills using available tools and resources
Ability to work different shifts outside local business hours and cover weekend days when required
U.S. Passport: applicants must possess a current, valid U.S. Passport

Technologies

Microsoft Power Platform, Power Apps, Power Automate, Power Automate for Desktop
AI-enabled experiences, Copilot Studio, Dataverse bot frameworks
CRM: Dynamics 365, Dynamics 365 CE, SAP, Salesforce, PeopleSoft
Data platforms: Dataverse, on-premises data gateways, dataflows
Integration and extensibility: custom connectors, connectors, APIs, plugins, JavaScript, Azure Functions
Security and governance: SSO, role-based security permissions, security user roles permissions, compliance controls, data loss prevention (DLP), governance and administrative controls
Collaboration: Microsoft Teams
DevOps and ALM: solution lifecycle management, version control, DevOps and ALM practices
Machine setup: installation and configuration
Mandatory skills noted: Dataverse

Time of Operation

Team operates in a 24x7 shift model
Flexibility required to support holidays and weekends to accommodate the MS roster

Good to Have Skills

Integrating Power Platform with external systems using connectors, APIs, and data gateways
Extending Power Platform using custom connectors, plugins, JavaScript, or Azure Functions
Working knowledge of Power Platform security user roles, permissions, and compliance controls
Exposure to Microsoft Dataverse bot frameworks and building copilots or agents using generative AI

Pod-specific Skills

Power Apps: build custom business applications using canvas apps, model-driven apps, and portals using low-code/no-code approaches
Copilot Studio: build conversational agents and AI-driven support experiences integrating with Dynamics 365 CE and Microsoft Teams; SSO preferred
Microsoft Dataverse: understand Dataverse data modeling, tables, relationships, and use as a core data source
Customization and Configuration: customize user interfaces, business rules, forms, and views
Integration Services: integrate Power Platform with external systems using connectors, APIs, and data gateways
Custom Development: extend Power Platform using plugins, custom connectors, JavaScript, and Azure Functions
Security and Compliance: implement role-based security permissions and compliance controls
Environment and Release Management: manage environments, solution lifecycle management, version control, and change deployment using DevOps and ALM practices
Power Automate: build cloud flows and business process automation across services and applications
Advanced Automation Components: hands-on work with custom connectors, on-premises data gateways, and dataflows
Copilot and Governance: understand Copilot capabilities within Power Automate, including awareness of DLP, governance, and administrative controls
Copilot Studio Administration: publishing, administration, and integration of agents created using Copilot Studio
Power Automate for Desktop (PAD): build desktop automation workflows and support machine setup, installation, and configuration

Compensation

USD 60,000 - 65,000 per year

Benefits

Comprehensive Medical Plan covering medical, dental, and vision
Short Term and Long-Term Disability Coverage
401(k) plan with company match
Life Insurance
Vacation Time, Sick Leave, Paid Holidays
Paid Paternity and Maternity Leave

Location: Bellevue, WA (onsite)

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19d ago

Technical Support Technician

Ampcus Inc Bellevue, WA

Bellevue, WA

19d ago

$30+/hr Contract Computer Skills End User Support Hardware Support

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Job Description

Ampcus Inc is hiring an Intermediate Technical Support Technician in Bellevue, WA (onsite) on a contract basis.

Responsibilities

Provide essential IT support to business users to keep teams operational.
Handle desktop hardware configuration and upgrades, including monitoring, software installations, and hardware upgrades.
Support imaging and PC deployment for end-user devices.
Manage ServiceDesk requests and incidents using ServiceNow, diagnosing hardware and software issues to resolution.
Install and configure standard desktop software packages.
Coordinate with third-party maintenance engineers as needed.
Participate in emergency duties, which may occur outside normal office hours.
Travel on business trips to support other offices when necessary.
Complete individual project work, including innovation and development initiatives.

Requirements

Proven experience in an IT support role with extensive customer support, including both remote and in-person support.
Strong understanding of the Windows environment and extensive experience with the MS Office Suite.
A+ Certification.
Ability to travel and ability to pass a driving record review.

Technologies

Windows
MS Office Suite
ServiceNow

Benefits

Dental insurance
Health insurance
Vision insurance

Ideally, you’ll also have

Bachelor’s degree in Information Technology
ServiceNow or a related ticketing management system

Location: Bellevue, WA (onsite)
Pay: USD 30 per hour

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21d ago

IT Support Engineer

Prime Electric Bellevue, WA

Bellevue, WA

21d ago

$28 - $37/hr Full time Desktop Support End User Support Hardware Support

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Job Description

Prime Electric is seeking an IT Support Engineer to deliver hands-on support across computer and network systems. The role works under general supervision to troubleshoot issues, triage helpdesk tickets, and support day-to-day technology operations in an onsite office environment in Bellevue, WA.

Role Overview

In this position, you provide technical assistance for incoming requests involving computer systems, software, and hardware. You serve as the initial contact for tickets, diagnose equipment and program issues, and support installs, configurations, and repairs to keep technology resources functioning reliably.

Key Responsibilities

Diagnose computer problems and monitor computer processing systems
Install hardware and software, and perform tests on computer equipment and programs
Provide technical assistance for incoming queries related to computer systems, software, and hardware
Act as the first point of contact for and triage incoming tickets
Respond to questions and helpdesk tickets in person, by phone, or via email
Install workstations and, when needed, train end-users on computer use
Install, modify, and repair computer hardware and software
Build, deploy, and clean up computers and mobile devices
Assist with computer setup, configuration, and troubleshooting for remote jobsites and offices
Maintain current and accurate inventory of technology hardware, software, and resources
Comply with and enforce internal policies, processes, and procedures
Comply with the PRIME Safety Program by learning and following safety regulations, procedures, and safe work practices
Perform other duties as requested

Required Qualifications

Associate’s degree (A.A.) or equivalent from a two-year college or technical school, plus one to three years of related experience and/or training; or an equivalent combination of education and experience
Strong understanding of how software and operating systems work
Excellent listening, communication, and problem-solving skills
Strong attention to detail, with the ability to organize, prioritize, and manage multiple tasks within set deadlines
Ability to think logically and analytically while maintaining strong customer focus under stressful situations

Communication and Documentation

Ability to read and comprehend instructions and write basic correspondence such as memos
Face-to-face and telephone communication skills
No presentation skills required

Critical Thinking and Problem Solving

Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instruction
Constructive thinking with consideration of alternative short- to long-term solutions
Ability to develop and implement action plans

Work Setting and Physical Demands

Work is primarily performed in an office setting with minimal health or safety hazards
Noise level and temperature are moderate
Minimal lifting or climbing
Some travel may be required, including other offices, work sites, and local business errands
Requires operating office machines such as computers, copiers, scanners, and phones

Compensation and Location

Location: Bellevue, WA (onsite)
Pay: USD 28 to 37 per hour
Minimum experience: 1 year

Benefits

100% coverage for Medical, Dental, and Vision, including dependents, with no premium cost to the employee
401k Program with Direct Benefit
100% Employer-paid Life Insurance
Long Term Disability
Profit Sharing and Discretionary Bonus Program
Education/Training Reimbursement Benefit
Paid Time Off and Holiday Time Off

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22d ago

Technical Support Engineer - Exchange

LTM Bellevue, WA

Bellevue, WA

22d ago

$65k - $70k/yr Full time Customer Support End User Support Exchange

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Job Description

This Support Engineer SE role is focused on resolving complex customer support incidents related to the Microsoft 365 platform, including Exchange Online and hybrid environments. The position follows a 24x7 shift model and requires strong troubleshooting, clear communication, and accurate case documentation.

Onsite Location

Bellevue, WA (onsite)

Compensation

USD 65,000 - 70,000 per year

Role Responsibilities

Resolve complex support incidents related to customer use of the Microsoft 365 platform
Support customers via telephone and email
Escalate issues quickly when deeper, specific skills or additional capabilities are required
Apply knowledge of Microsoft 365 architecture and offerings to drive customer resolution and provide proactive recommendations
Maintain excellent case documentation
Handle challenging and politically sensitive customer situations

Required Experience and Education

2 to 3 years of Technical Support experience, including a customer-facing or customer technical support role
Graduate education

Required Skills and Technical Requirements

Knowledge of Exchange Online Administration
Experience with Hybrid Exchange Environments
Mail flow troubleshooting experience
Provisioning and directory synchronization troubleshooting experience
Calendaring troubleshooting experience
Experience using Exchange Online Management PowerShell
Mandatory Skills: Exchange Onpremise / Hybrid

Additional Technical Exposure (Nice to Have)

MailBox Migration troubleshooting experience
Bookings troubleshooting experience
Outlook Client troubleshooting experience
Authentication and OAuth troubleshooting experience
Experience with licenses in M365

Communication and Collaboration Requirements

Maintain effective, polished customer interactions to gather information quickly
Explain customer responsibilities for resolving issues and communicate next steps and status
Inspire confidence through clear updates during support engagements
Handle challenging and politically sensitive situations using available resources
Communicate effectively with Support teams on complex issues
Demonstrate excellent spoken and written English communication skills
Demonstrate troubleshooting, logical and critical thinking, and cross-team collaboration
Show a passion for technology and customer support

Language

Fluency in English

Tools and Technologies

Microsoft 365
Exchange Online
Hybrid Exchange
Exchange Online Management PowerShell
OAuth
Microsoft Exchange Online Management PowerShell

Work Schedule

The team operates on a 24x7 shift model. Flexibility is required to cover holidays and weekends based on the MS roster.

Benefits

Comprehensive Medical Plan covering Medical, Dental, and Vision
Short Term and Long-Term Disability Coverage
401(k) Plan with Company match
Life Insurance
Vacation Time, Sick Leave, Paid Holidays
Paid Paternity and Maternity Leave

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25d ago

Junior Help Desk Technician

BizBone Bellevue, WA

Bellevue, WA

25d ago

$100k+/yr Full time Application Support Aws Certified Computer Skills

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Job Description

BizBone is hiring two Junior Help Desk Technicians to deliver first-level technical support to end users and assist with day-to-day IT infrastructure operations in a government contracting environment. The position is onsite in Bellevue, WA and requires a Confidential security clearance.

Role Overview

As a Junior Help Desk Technician, you will triage and resolve help desk requests, troubleshoot hardware and software issues, and document support activity in an IT service management system. You will work under the guidance of senior technical staff while supporting operating system maintenance, user access needs, and basic system monitoring activities.

Key Responsibilities

Respond to and resolve incoming help desk tickets via phone, email, and the ticketing system in a timely and professional manner
Assist users with troubleshooting for desktop computers, laptops, printers, mobile devices, and other peripherals
Support installation, configuration, and maintenance of operating systems, applications, and software updates
Document support interactions, resolutions, and technical procedures in the IT service management system
Escalate complex technical issues to senior technicians or specialized support teams as appropriate
Maintain inventory of IT equipment and assist with asset tracking and management
Support user account creation, password resets, and access permissions aligned with security policies
Participate in system monitoring activities and report anomalies or potential issues to management
Contribute to the development and maintenance of knowledge base articles and user documentation
Follow government security protocols, compliance requirements, and organizational IT policies
Provide excellent customer service while maintaining professionalism in all user interactions

Required Qualifications

1 to 3 years of experience in help desk support, technical support, or IT customer service roles
Working knowledge of Windows and/or Mac operating systems
Familiarity with ticketing systems and IT service management tools
Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP
Experience with Python scripting for automation or troubleshooting tasks
Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently
Excellent verbal and written communication skills with a customer-focused approach
Ability to work independently and collaboratively within a team environment
Must be a U.S. Citizen and eligible to obtain a Confidential security clearance
Must possess or obtain a Confidential security clearance prior to the start date (active clearance holders strongly preferred)
Must be able to pass a background investigation and maintain eligibility for a Confidential security clearance
AWS Certified Cloud Practitioner (required)
AWS Certified Solutions Architect – Associate (required)
Bachelor's degree in Information Technology, Computer Science, or a related technical field
Equivalent combination of education and relevant technical experience may be considered

Preferred Qualifications

Active Confidential security clearance
Experience supporting government or DoD environments
Familiarity with Active Directory, Office 365, and enterprise collaboration tools
Knowledge of the ITIL framework and best practices for IT service management
CompTIA A+, Network+, or Security+ certifications
Experience with remote support tools and virtual desktop infrastructure (VDI)
Demonstrated ability to learn new technologies quickly and adapt to evolving IT environments

Technologies

Windows
Mac
Python
AWS Certified Cloud Practitioner
AWS Certified Solutions Architect – Associate
TCP/IP
DNS
DHCP

Certifications / Licensure

AWS Certified Cloud Practitioner (required)
AWS Certified Solutions Architect – Associate (required)
Additional Solutions Architect certifications are highly valued

Work Location, Schedule, and Compensation

Work arrangement: Full-Time position based at the BizBone US Office (onsite)
Overtime: Overtime is allowed and may be required to meet mission-critical deadlines or support operational needs
Support coverage: Occasional after-hours or weekend support may be required
Compensation: Annual salary (specific range to be discussed with qualified candidates); salary listed as USD 100,000 per year
Physical requirement: Ability to lift and move IT equipment up to 50 pounds as needed
Location: Bellevue, WA (onsite)

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25d ago

IT Support Engineer I, IT Support

Amazon.com Services LLC Bellevue, WA

Bellevue, WA

25d ago

$30 - $41/hr Full time Active Directory Dhcp End User Support

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Job Description

Amazon corporate employees rely on responsive, high-quality on-site IT support. In this role, you own the end-to-end IT experience for a Bellevue location by troubleshooting complex hardware and software issues, supporting high-severity incidents, and overseeing change management and asset inventory activities.

On-site Support and Issue Resolution

Provide hands-on on-site IT support to diagnose, troubleshoot, and resolve end-user and systems issues
Evaluate log files to assess the health of systems, applications, and hardware
Use technical judgment to restore service and reduce impact for corporate users

Incident and Escalation Coverage

Deliver on-call support for high severity incidents
Serve as an escalation point of contact for the team
Support triage and escalation activities for system or network outages to help reduce downtime

Change Management and Availability

Understand and execute change management activities within a high availability environment

Continuous Improvement with Partners

Collaborate with partner teams and vendors on continuous improvement projects
Define requirements and manage execution to drive operational excellence and value delivery

IT Asset Inventory Oversight

Effectively manage and oversee IT asset inventories

Team Development and Mentorship

Participate in hiring efforts
Support training and development of peers and new team members as a mentor
Seek and leverage diverse perspectives across ongoing work activities

Ongoing Skill Growth and Policy Knowledge

Continuously expand technical skills and stay current on latest technologies
Maintain knowledge of IT policies to provide technically accurate solutions

Required Qualifications

High school diploma or equivalent
Experience working in a customer-facing role
2+ years of corporate setting Windows, Mac, or Linux Operating Systems support experience
2+ years of networking experience including DNS, DHCP, SSL, OSI Model, and TCP/IP
2+ years of troubleshooting experience in a multi-user high availability environment
2+ years of PC repair, troubleshooting, deployment, and liquidation experience
Ability to work a flexible schedule including weekends, nights, and/or holidays
Fluency in English for speaking, writing, and reading, with the ability to take direction in English
Bachelor’s degree or equivalent

Technologies

Windows, Mac, Linux
DNS, DHCP, SSL, OSI Model, TCP/IP
Microsoft Windows Server, Active Directory
CompTIA A+, CompTIA Network+
Cisco/CCNA
Linux (Redhat)
AWS
Microsoft hardware (installation)

Benefits

Health insurance (medical, dental, vision, prescription; Basic Life & AD&D insurance; option for Supplemental life plans; EAP; Mental Health Support; Medical Advice Line; Flexible Spending Accounts; Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave

Preferred Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience deploying, managing, and optimizing Microsoft Windows Server and experience with Active Directory
Experience supporting video conference and teleconference equipment
Strong analytical skills, attention to detail, and effective communication abilities
Ability to write simple scripts in an administrative language
Proven ability to develop clear, concise change management and SOP documentation