Bellevue, WA

Support Jobs in Bellevue, WA

3 jobs found

Include remote jobs

10d ago

Helpdesk Technician

System One Bellevue, WA

Bellevue, WA

10d ago

$17 - $30/hr Contract Active Directory End User Support Hardware Support

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Job Description

System One is seeking a Helpdesk Technician for a long-term onsite contract in Bellevue, Washington. The role focuses on delivering customer-facing IT support, handling onboarding tasks, and processing software and hardware requests within a tiered support structure, supporting both in-person and remote staff.

Position Overview

We are looking for a Helpdesk Technician for a long-term contract with an onsite arrangement in Bellevue, WA. This customer-facing position assists users as they navigate technical challenges and fulfills requests for new applications and hardware. Working within a structured, tiered support framework and guided by established processes, you will contribute to advancing the organization’s technology initiatives. The role is principally based at the Bellevue location.

Responsibilities

Leverage and refine internal and external knowledge base resources to guide ticket resolution.
Maintain Active Directory user accounts and control access to collaboration spaces.
Oversee PC lifecycle management, including receiving and tracking inventory.
Process software requests promptly and accurately.
Provide travel assistance for business-related needs as required.
Demonstrate and assist users with remote access to company resources.
Support users at the Bellevue and Everett locations, ensuring a high level of service and satisfaction.
Assist with onboarding activities as assigned.

Requirements

Strong communication skills with a commitment to teamwork and respect.
Quick learner who can grasp and apply new concepts rapidly.
Calm demeanor under pressure with the ability to devise effective solutions in challenging situations.
Excellent customer service and interpersonal abilities.
Strong organizational skills and a proactive mindset for identifying and suggesting process improvements.
High adaptability and solid problem-solving capabilities.
Integrity and a trustworthy approach are essential for success in this role.

Technologies

Active Directory
MDT
SCCM
JIRA

Benefits

Health insurance
Dental insurance
Vision benefits
Spending accounts
Life insurance
Voluntary plans
401(k) plan

Compensation and Work Details

Location: Bellevue, WA (onsite). Job type: Contract. Hourly rate: USD 17 - 30 per hour.

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21d ago

Help Desk Technician

NexTitle Bellevue, WA

Bellevue, WA

21d ago

$40k - $60k/yr Full time Application Support Computer Skills Customer Support

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Job Description

NexTitle is seeking a Help Desk Technician to deliver on-site end-user IT support in Bellevue, WA.

Responsibilities

Serve as the primary point of contact for end-users to receive support and maintenance of computer systems, desktops, and peripherals.
Receive, prioritize, document, and actively resolve end-user requests related to installing, diagnosing, repairing, maintaining, and upgrading PC hardware and software to ensure optimal performance; escalate when appropriate.
Troubleshoot problem areas in person, by telephone, or via email and provide end-user assistance as required.
Escalate incidents to the appropriately experienced technician when needed.

Requirements

Route incoming helpdesk requests via telephone and email to ensure courteous, timely, and effective resolution of end-user issues.
Document all pertinent support information in the helpdesk ticketing system, including categorization, impact/severity, nature of the problem, and the problem-solving process through to final resolution.
Prioritize and schedule problems; escalate to the appropriately experienced technician when required.
Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users; recommend and implement corrective solutions, including offsite repair for remote users as needed; accurately document failures, repairs, installations, and removals.
Identify and learn the software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
Respond to moves, adds, and changes requests as submitted.
Access software updates, drivers, knowledge bases, and FAQs to aid in problem resolution.
Perform preventative maintenance on workstations, printers, and peripherals.
Test fixes to ensure problems are adequately resolved and conduct post-resolution follow-ups.
Develop user-facing help sheets and FAQ lists.
Basic knowledge of computer hardware, including desktops, monitors, printers, and scanners.
CompTIA A+ and Network+ certifications preferred.
Experience with desktop and server operating systems, including Windows 10 and Windows 11.
Application support experience with Microsoft Office, Adobe Acrobat, and antivirus solutions (Symantec Endpoint, Sophos).
Working knowledge of help desk programs (KACE, Web Helpdesk, Service Desk Plus).
Excellent written and oral communication skills; strong interpersonal abilities; ability to research and explain technical concepts to non-technical staff.
Keen attention to detail; proven analytical and problem-solving capabilities.
Ability to prioritize and execute tasks in a high-pressure environment; strong customer service orientation; collaborative, team-oriented mindset.
Advanced knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Access) and familiarity with peripherals, connections, and networking.

Technologies

KACE
Web Helpdesk
Service Desk Plus
Windows 10
Windows 11
Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
Adobe Acrobat
Symantec Endpoint
Sophos

Benefits

Generous Paid Parental Leave program
Employee Referral Program $5,000
Tuition Reimbursement Program
Matched 401(k) Plan
9 Company Paid Holidays
Medical, Dental and Vision
Health Savings Accounts
Life Insurance
Short Term & Long Disability
Flexible Spending Accounts
401(k)
Dental insurance
Vision insurance

Compensation

USD 40,000 - 60,000 per year

Work Location

Bellevue, WA, on-site

About NexTitle

NexTitle is a fast-growing Title and Escrow company with multiple offices across the Pacific Northwest and the Hawaiian Islands. The team emphasizes Growth, Relentless Self Improvement, Kindness, Being Different, Next Level Service, Connection, and Ownership. The culture supports flexible work arrangements and even allows dogs in the office, reflecting a practical, people-focused approach to work-life balance.

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1mo ago

IT Help Desk Technician 1

Universal Language Service, Inc. Bellevue, WA

Bellevue, WA

1mo ago Closed

Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Jun 22, 2026).

Job Description

Entry-level IT Help Desk Technician I, onsite in Bellevue, WA, delivering first-line support for hardware, software, and network issues.

Responsibilities

Act as the initial contact for end users seeking technical help via phone, email, or the ticketing system.
Troubleshoot and resolve common hardware, software, and network problems.
Escalate more complex issues to advanced support when necessary.
Install, configure, and maintain desktops, laptops, printers, and mobile devices.
Assist with software deployments, updates, and regular maintenance tasks.
Help internal and external users with system access, usage, and business process questions.
Record support activities, resolutions, and updates in the ticketing system.
Update internal documentation and processes.
Maintain an inventory of IT equipment and supplies.
Assist with user account management using Active Directory and Azure Entra ID, including activation, deactivation, and password resets as needed.
Handle printer tasks such as installation, toner replacement, and error troubleshooting.
Maintain a minimum 40 hour workweek, Monday through Friday, 8:00 AM to 5:00 PM, at the Bellevue Corporate Office, not including after-hours work unless required by the company.
Perform other duties and special projects as assigned.
Prepare workstations for new hires, deploying hardware and software as required.
Set up and remove user accounts for IT systems as required.
Troubleshoot hardware and software issues as needed.
Collaborate with external vendors on escalated support tickets.
Create or compile reports for management as required.
Manage Windows updates and other security updates on user workstations.
Assist with system maintenance and testing outside standard business hours as needed.
Participate in on-call rotations to support IT needs around the clock.
Collect user feedback and propose technology-driven improvements to management to optimize workflows.
Set up, configure, and deploy iPads to clinical and administrative teams.
Ensure iPads connect to secure Wi-Fi networks and troubleshoot connectivity issues.
Provide on-site IT support to staff, covering basic iPad functionality and app assistance.
Monitor device performance and escalate hardware or software issues as needed.
Document technical procedures and maintain an asset inventory.
Collaborate with IT and clinical teams to ensure devices comply with security and regulatory standards.
Support routine updates, reconfigurations, and redeployments of mobile devices as required.
Execute manual and automated test cases under guidance from senior QA staff.
Document and report test results clearly and accurately.
Identify and track software defects using Jira, Bugzilla, or Azure DevOps.
Re-test fixes to verify defect resolution.
Review functional and technical requirements to confirm testability.
Help identify unclear or incomplete specifications.
Collaborate with developers, business analysts, and other QA team members.
Participate in agile ceremonies including stand-ups, planning, and retrospectives.
Create and maintain test cases, scripts, and data.
Update documentation to reflect changes in features or requirements.
Help set up and maintain QA test environments.
Ensure test environments mirror production conditions where applicable.
Promote QA best practices and contribute to ongoing improvements in testing processes.
Keep up to date with software testing tools and trends.
Support QA automation by maintaining or executing test scripts as directed.
Learn and use basic automation frameworks and tools.
Perform regression testing to validate functionality after code changes.
Ensure previously functioning features remain stable.
Conduct basic UI and UX checks to identify inconsistencies, broken elements, or usability issues.

Requirements

Requires a high school diploma or equivalent; an Associate degree or IT certifications (for example, CompTIA A+ or Network+) are preferred.
0 to 2 years of experience in technical support or IT helpdesk roles.
Foundational knowledge of Windows and Mac operating systems.
Familiar with basic server and network concepts, with the ability to boot and restart servers and network devices and perform low complexity network tasks.
Advanced proficiency with Windows operating systems.
Experience using Microsoft Office 365, Active Directory, and common business applications.
Experience with Active Directory and/or Azure Entra ID.
Basic PC troubleshooting skills.
Basic printer knowledge and troubleshooting abilities.
Experience supporting Apple iOS devices in an enterprise or healthcare setting is preferred.
Familiarity with Bluetooth and wired audio device pairing.
Strong communication and customer service skills.
Ability to work independently and respond quickly to on-site support needs.
Comfortable working in a hospital environment, including patient-facing areas.
Professional work ethic and integrity when handling confidential information.
Ability to prioritize tasks and work efficiently under pressure.
Willingness to learn and adapt in a dynamic environment.
Experience with Mobile Device Management systems such as Jamf or Intune is preferred.
Knowledge of HIPAA and healthcare data handling best practices is preferred.
Previous experience in a hospital or clinical support role is preferred.

Technologies

Active Directory
Azure Entra ID
Windows OS
Microsoft Office 365
Jira
Bugzilla
Azure DevOps
iPads
Apple iOS
Jamf
Intune
MDM

Physical Requirements

The employee is regularly required to talk or hear.
The employee is regularly required to work on a computer and to read from a computer screen for long periods of time.
The employee is frequently required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, and kneel, squat, and crawl in confined spaces.
The employee may be required to lift and carry computer components up to 50 pounds frequently, with or without assistance.

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Support Jobs in Bellevue, WA

Helpdesk Technician

Help Desk Technician

IT Help Desk Technician 1

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