Technical Support Engineer - BC/NAV

Join a 24x7 support team focused on hands-on Power Platform application support and low-code delivery in Bellevue.

Responsibilities

• Provide hands-on application support for Power Platform solutions
• Build and enhance low-code solutions across the platform
• Troubleshoot automation issues, including Power Automate experiences
• Collaborate with customers in a customer-facing support capacity
• Work across Power Apps, Power Automate, desktop automation, and AI-enabled experiences
• Contribute to solution development and support using platform capabilities such as connectors, data gateways, APIs, and Dataverse

Requirements

• Hands-on experience with CRM or enterprise application platforms such as Dynamics 365, SAP, Salesforce, PeopleSoft, or related technologies
• Experience in SaaS product support, including web frontend development or quality assurance
• Working knowledge of programming languages including C and Python
• Understanding of database technologies such as SQL Server or Oracle
• Strong communication skills: verbal, written, and active listening
• Experience in a customer-facing service or support role
• Strong interpersonal and collaboration skills
• Commitment to continuous learning and professional development
• Strong research, problem-solving, and troubleshooting skills using available tools and resources
• Ability to work different shifts outside local business hours and cover weekend days when required
• U.S. Passport: applicants must possess a current, valid U.S. Passport

Technologies

• Microsoft Power Platform, Power Apps, Power Automate, Power Automate for Desktop
• AI-enabled experiences, Copilot Studio, Dataverse bot frameworks
• CRM: Dynamics 365, Dynamics 365 CE, SAP, Salesforce, PeopleSoft
• Data platforms: Dataverse, on-premises data gateways, dataflows
• Integration and extensibility: custom connectors, connectors, APIs, plugins, JavaScript, Azure Functions
• Security and governance: SSO, role-based security permissions, security user roles permissions, compliance controls, data loss prevention (DLP), governance and administrative controls
• Collaboration: Microsoft Teams
• DevOps and ALM: solution lifecycle management, version control, DevOps and ALM practices
• Machine setup: installation and configuration
• Mandatory skills noted: Dataverse

Time of Operation

• Team operates in a 24x7 shift model
• Flexibility required to support holidays and weekends to accommodate the MS roster

Good to Have Skills

• Integrating Power Platform with external systems using connectors, APIs, and data gateways
• Extending Power Platform using custom connectors, plugins, JavaScript, or Azure Functions
• Working knowledge of Power Platform security user roles, permissions, and compliance controls
• Exposure to Microsoft Dataverse bot frameworks and building copilots or agents using generative AI

Pod-specific Skills

• Power Apps: build custom business applications using canvas apps, model-driven apps, and portals using low-code/no-code approaches
• Copilot Studio: build conversational agents and AI-driven support experiences integrating with Dynamics 365 CE and Microsoft Teams; SSO preferred
• Microsoft Dataverse: understand Dataverse data modeling, tables, relationships, and use as a core data source
• Customization and Configuration: customize user interfaces, business rules, forms, and views
• Integration Services: integrate Power Platform with external systems using connectors, APIs, and data gateways
• Custom Development: extend Power Platform using plugins, custom connectors, JavaScript, and Azure Functions
• Security and Compliance: implement role-based security permissions and compliance controls
• Environment and Release Management: manage environments, solution lifecycle management, version control, and change deployment using DevOps and ALM practices
• Power Automate: build cloud flows and business process automation across services and applications
• Advanced Automation Components: hands-on work with custom connectors, on-premises data gateways, and dataflows
• Copilot and Governance: understand Copilot capabilities within Power Automate, including awareness of DLP, governance, and administrative controls
• Copilot Studio Administration: publishing, administration, and integration of agents created using Copilot Studio
• Power Automate for Desktop (PAD): build desktop automation workflows and support machine setup, installation, and configuration

Compensation

• USD 60,000 - 65,000 per year

Benefits

• Comprehensive Medical Plan covering medical, dental, and vision
• Short Term and Long-Term Disability Coverage
• 401(k) plan with company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

Location: Bellevue, WA (onsite)