Apple Ipados Support Jobs

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Today

Help Desk II

Mars Solutions Group Madison, WI

Madison, WI

Today

$20 - $24/hr Contract Apple Ios Apple Ipados Application Support

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Job Description

This contract Help Desk II role supports end users through Tier 1 and Tier 2 troubleshooting, ticket management, and application support across Microsoft 365 and enterprise systems. The position is hybrid based in Madison, WI, with an initial onsite onboarding period.

Role Responsibilities

Act as the first point of contact for technical support through phone, email, ticketing system, and walk-ins.
Troubleshoot and resolve issues involving hardware, software, Windows 11, Microsoft 365, and mobile devices.
Support Microsoft Teams and Microsoft Intune, including assistance for Apple iOS and iPadOS device users.
Manage assigned service tickets by documenting customer interactions and maintaining accurate resolution logs.
Perform remote troubleshooting, software installations, deployments, and PC and mobile device configuration tasks.
Image computers and complete required post-imaging configurations.
Create, update, and maintain Knowledge Base articles, including identifying documentation gaps.
Follow established IT support procedures and support endpoint security practices.
Provide technical guidance to other support personnel when required.

Required Experience and Qualifications

Minimum 3 years of experience in a help desk or IT technical support environment (3 to 5 years preferred).
Hands-on experience with Windows 11, Microsoft 365, Microsoft Teams, and Microsoft Intune.
Strong knowledge of computer systems, hardware, software, and mobile devices.
Proficiency with Apple iOS and Apple iPadOS.
Familiarity with endpoint security, software deployment, installation, and troubleshooting.
Excellent customer service, communication, problem-solving, and troubleshooting skills.
Ability to work independently, maintain confidentiality, and manage multiple tickets effectively.
Ability to lift computers and related equipment weighing up to 40 lbs.
Must be a current Wisconsin resident. No relocation is allowed.

Technologies

Windows 11
Microsoft 365
Microsoft Teams
Microsoft Intune
Apple iOS
Apple iPadOS
Jira Service Management
Microsoft Endpoint Configuration Manager

Nice to Have

Experience with Jira Service Management.
Experience with Microsoft Endpoint Configuration Manager.
Scripting and automation knowledge.
Experience creating and maintaining technical documentation and Knowledge Base articles.

Work Arrangement and Location Requirements

Hybrid schedule requiring at least 50% onsite work, generally alternating one week onsite and one week remote.
Additional onsite presence may be required based on business needs.
Initial onboarding will be onsite for the first 2 to 3 weeks.
Onsite work is primarily at the Madison, WI office, with possible assignments at other locations as required (Tourism / WAB / DOG / WHS, etc.).
Candidates must confirm availability to meet the onsite and hybrid requirements before submission.
Hybrid location: Madison, WI 53703.

Compensation and Employment Type

Job type: Contract
Pay rate: USD 20–24 per hour

Interview Process

Interview scheduled via Microsoft Teams with video and audio enabled.

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