Applied Epic Support Jobs

1 job found

Today

Clinical Service Desk-Helpdesk

NTT DATA Services Fargo, ND 🇺🇸 Remote

Fargo, ND

Today

$38k - $71k/yr Full time Application Support Applied Epic Cerner

Apply Now

Job Description

This remote, 24/7 clinical service desk position supports Epic, Cerner, McKesson, and Meditech applications, handling inbound calls and incident resolution for healthcare providers.

Details

Location: Fargo, ND (remote)

Salary: USD 37,944 - 71,300 per year

Responsibilities

This role is part of the Provider Clinical Service Desk, primarily handling inbound customer calls in a 24/7/365 call center environment.
Shift flexibility is required, including nights, weekends, and holidays. Account specific training is conducted during day shift hours regardless of assigned shift.
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of Epic, Cerner, McKesson, and Meditech.
Incidents may include workflow issues, application errors, user access, and functionality concerns.
Track and document comments, and close or escalate incident tickets and related issues in a timely manner.
Drive the resolution of incidents on a 24/7 desk.
Read text on computer screens for the duration of the shift.
Remain at the designated workspace and in the phone queue for an 8 to 10 hour period with scheduled breaks.
Ensure a quiet, private workspace with high speed wired internet.
Travel up to 10 percent of the time if required.
Lift up to 25 pounds as needed for equipment setup.
Maintain a working cell phone for manager communication and Two-Factor Authentication.

Requirements

Minimum of 4 years of service desk or helpdesk experience, or an equivalent combination of education and technical troubleshooting experience (for example 2 years of work experience and 2 years of technical education).
Minimum of 1 year of technical troubleshooting experience.
Minimum of 1 year of healthcare, healthcare systems, or customer service experience.
Experience in a call center environment.
Demonstrates a service philosophy in all interactions with clinicians and colleagues.
Effective communication and interpersonal skills.
Proficient typing and English language skills, both verbal and written.
Strong listening capabilities to fully understand caller needs and requests.
Ability to perform well in a fast paced environment.
Education: High school diploma or equivalent required.

Technologies

Epic
Cerner
McKesson
Meditech

Benefits

Medical, dental, and vision insurance with employer contribution
Flexible spending account or health savings account
Life and accidental death and disability insurance
Short and long term disability coverage
Paid time off
Employee assistance program
401(k) plan with company match

View full job page →

Get Applied Epic Support Jobs alerts

New Applied Epic Support Jobs, daily.