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Cerner Support Jobs

9 jobs found

19d ago

Clinical Service Desk Support

Abacus Service Corporation Los Angeles, CA

Los Angeles, CA

19d ago

$32 - $36/hr Full time Application Support Cerner Ehr/emr

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Job Description

Abacus Service Corporation is seeking a Clinical Service Desk Support professional to deliver application support for the client community, with a primary focus on an electronic medical record (EMR) environment. This role is based in Los Angeles, CA and works onsite, providing direct, hands-on assistance to end-users who rely on Cerner systems and clinical workflows.

In this position, you will administer end-user support for Cerner systems and applications, working through an escalation path to diagnose issues, troubleshoot effectively, and coordinate resolutions through completion. Alongside technical support, you will also provide basic training and consulting via phone to help users understand and apply system functionality in day-to-day operations.

What you’ll do

Provide application support to the client community, with a primary focus on the electronic medical record (EMR) system.
Administer end-user support for Cerner systems and applications, including troubleshooting and escalation.
Follow an escalation path to diagnose, troubleshoot, and coordinate resolutions through completion.
Deliver basic over-the-phone training and consulting to end-users.
Support the mission, vision, values, and strategic goals of the Client.
Provide direct, hands-on Cerner application support.
Perform Cerner application and clinical workflow troubleshooting.

Technology focus

Electronic medical record (EMR) system
Cerner
Cerner systems and applications

Location

Los Angeles, CA (onsite)
In person

Pay

USD $32.00 - $36.00 per hour

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1mo ago

IT Support Specialist

SP MANAGEMENT SERVICES INC McKinney, TX

McKinney, TX

1mo ago Closed

Full time Active Directory Application Support Cerner

This position is no longer accepting applications (closed Oct 30, 2026).

Job Description

SP MANAGEMENT SERVICES INC is seeking an IT Support Specialist to deliver reliable, patient-care focused support in a healthcare environment in McKinney, TX (onsite). In this role, you will provide Tier 1 and Tier 2 assistance for clinical and administrative applications, keeping critical systems running, resolving end-user issues, and supporting secure operations aligned with HIPAA and healthcare IT security standards.

What you’ll do

Provide Tier 1 and Tier 2 support for clinical and administrative applications.
Troubleshoot and resolve issues related to hardware, software, and network connectivity, including printers, servers, and integrated clinical equipment.
Support end-users including nurses, physicians, and administrative staff with day-to-day technology problems.
Support critical systems including M365, Epic, Meditech, and other clinical applications.
Maintain and troubleshoot IT equipment such as Workstations on Wheels (WoWs), badge readers, barcode scanners, and printers.
Respond promptly to high-priority IT issues in operating rooms and conference rooms.
Monitor system performance and perform routine maintenance on servers, virtual machines, cloud and local storage, and other SaaS-based web applications.
Assist with software updates, patches, and backups for critical systems.
Support onboarding and offboarding by managing user accounts, profiles, and access controls using Active Directory and Microsoft Azure/Entra (and related systems).
Ensure compliance with HIPAA and healthcare IT security standards, including responding to and assisting with IT security incidents.
Monitor the ticketing system and other access logs, and report irregularities.
Enforce password and other cybersecurity policies and procedures.
Educate users on new features, updates, and downtime procedures.
Develop and maintain user guides, technical documentation, and the IT knowledgebase.
Collaborate with departments and vendors on rollouts, upgrades, hardware relocations, and system integration.
Support IT projects including new unit openings and workflow enhancements.
Log, track, and resolve tickets through the service desk system; triage and prioritize by urgency and impact, escalating as necessary.
Perform additional tasks as assigned to support IT operations and organizational goals.

What you bring

Associate’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field (or equivalent work experience).
Experience in IT support is required.
Experience in a clinical or hospital setting is preferred.
Working knowledge of healthcare IT systems, clinical workflows, and EHR/EMR platforms (e.g., Epic, Cerner, Meditech, PACS).
Familiarity with HIPAA, data privacy, and IT security regulations.
Proficiency with Windows OS, office productivity software, and basic networking principles.
Knowledge of system administration tools such as Active Directory, ticketing platforms, and remote support systems.
Strong troubleshooting skills across hardware, software, and network connectivity.
Effective interpersonal and communication skills.
Ability to train users, support software rollouts, and manage access controls.
Highly organized approach to documentation and procedures.
Ability to adapt quickly and work independently while escalating complex issues appropriately.
Skill in prioritizing and resolving multiple requests in a fast-paced environment.
Collaboration with cross-functional teams, vendors, and stakeholders during technology deployments.
Commitment to courteous, efficient, professional IT support and adherence to organizational customer service standards.

Technologies you’ll work with

M365
Epic
Meditech
Cerner
PACS
Active Directory
Microsoft Azure/Entra
Windows OS

Physical demands

Frequently required to sit, converse, and listen; use hands to touch, handle, or feel objects, tools or controls; and reach with hands and arms.
Specific vision abilities required including close vision and ability to adjust focus.
Must be able to lift and/or carry over 20 pounds on a regular basis, and push/pull over 25 pounds on a regular basis.
Must be able to stand and/or walk at least five hours per day.

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2mo ago

Clinical Service Help Desk Analyst

NTT Ltd Nashville, TN 🇺🇸 Remote

Nashville, TN

2mo ago Closed

$38k - $62k/yr Full time Application Support Cerner Clinical Applications

This position is no longer accepting applications (closed Sep 24, 2026).

Job Description

The Clinical Service Help Desk Analyst supports healthcare professionals by handling inbound service desk calls and providing technical and application assistance for clinical systems in a 24x7x365 environment. The role troubleshoots EHR and healthcare application incidents, manages ticket lifecycles through resolution or escalation, and documents interactions in the service management system.

Key Responsibilities

Answer inbound service desk calls from healthcare customers and assist with clinical applications and related technology concerns.
Troubleshoot issues across clinical applications including Epic, Cerner, McKesson, MEDITECH, and other healthcare platforms.
Analyze and resolve problems related to application functionality, workflows, errors, user access, and system behavior.
Collect relevant details from clinicians and users to identify and troubleshoot incidents accurately.
Record troubleshooting steps, resolution information, and customer communication clearly and accurately in the service management system.
Create, update, escalate, and close incident tickets according to established procedures and service-level requirements.
Maintain incident ownership by driving cases toward timely resolution or appropriate escalation.
Provide professional, courteous, and empathetic support to clinicians and healthcare staff.
Deliver reliable customer service while working in a high-volume, fast-paced call center setting.
Coordinate with internal technical teams and client stakeholders when additional investigation or escalation is needed.
Follow security, privacy, service desk, and client-specific procedures.
Sustain productivity and service quality while working in the designated workspace and phone queue for extended periods.
Read and work from computer screens throughout assigned shifts.

Required Qualifications

Minimum of 1 year of call center, customer service, or application support experience.
Minimum of 1 year of technical troubleshooting experience.
High school diploma or equivalent required.
Strong computer literacy and the ability to learn and support clinical applications.
Ability to work in a 24x7x365 service desk operation.
Flexibility for varying shifts, including nights, weekends, holidays, and other non-standard hours.
Schedules may change based on client requirements, business needs, or training requirements.
Account-specific training is generally conducted during daytime hours, regardless of assigned shift.
Overtime may be required based on business and client requirements.
Ability to maintain a quiet, private workspace for confidential healthcare-related calls.
A high-speed wired internet connection is required.
A working cell phone is required for manager communication and Two-Factor Authentication (2FA).
Ability to remain at a workstation and in the phone queue for an 8–10 hour shift with scheduled breaks.
Ability to lift up to 25 lbs when required for equipment setup.
Travel of up to 10% may be required.

Technologies

Epic
Cerner
McKesson
MEDITECH
Two-Factor Authentication (2FA)

Preferred Qualifications and Skills

4+ years of service desk/help desk experience, or an equivalent combination of education and technical troubleshooting experience.
Experience supporting healthcare applications, EHR/EMR systems, or clinical workflows.
Experience working in a call center or high-volume service desk environment.
Experience with one or more of Epic, Cerner, McKesson, and MEDITECH.
Experience supporting healthcare professionals, clinicians, hospitals, or other healthcare organizations.

Strong customer service and service-oriented mindset.
Excellent verbal and written communication skills.
Strong active listening and questioning skills.
Effective technical troubleshooting and problem-solving abilities.
Proficient typing and computer skills.
Strong English communication skills, both verbal and written.
Ability to remain calm, professional, and effective in a fast-paced environment.
Ability to prioritize multiple incidents while maintaining accuracy and attention to detail.
Strong teamwork and collaboration skills.
Ability to work independently while following established procedures and escalation processes.

Benefits

Comprehensive benefits package beginning on the first day of employment.
Medical, dental, and vision insurance with an employer contribution.
Flexible spending or health savings account.
Life and ADD insurance.
Short- and long-term disability coverage.
Paid time off.
Employee assistance.
401k participation with company match.
Additional voluntary or legally required benefits.

Employment and Pay Transparency

This position is available only as a direct employment opportunity with NTT DATA, Inc. or its subsidiaries. Temporary, contract, Corp-to-Corp, or equivalent arrangements will not be considered.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $37,944-$62,000.

Location and Additional Information

Nashville, TN (remote). This role may also be eligible for incentive compensation based on individual and/or company performance. Reference: #LI-NorthAmerica.

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2mo ago

IT Helpdesk Associate

NTT Ltd Fort Worth, TX 🇺🇸 Remote

Fort Worth, TX

2mo ago Closed

$34k - $56k/yr Full time Application Support Cerner Contact Center

This position is no longer accepting applications (closed Sep 24, 2026).

Job Description

NTT Ltd is hiring an IT Helpdesk Associate to support healthcare customers through inbound calls in a 24x7x365 Provider Clinical Service Desk environment.

Responsibilities

Work as an agent in the Provider Clinical Service Desk, primarily handling inbound customer calls
Support customers in a call center environment operating 24x7x365
Answer service desk calls from healthcare customers related to the clinical aspects of applications including Epic, Cerner, McKesson, and Meditech
Troubleshoot incident types such as workflow issues, application errors, user access concerns, and functionality problems
Document appropriate comments, and close or escalate incident tickets and related issues in a timely manner
Drive incident resolution for a 24/7 service desk
Read text on computer screens for the duration of the shift
Remain at the designated workspace and in the phone queue for an 8 to 10 hour period with scheduled breaks
Maintain a quiet, private workspace with high-speed wired internet
Use a working cell phone for manager communication and enable Two-Factor Authentication
Be prepared to travel up to 10% if required
Lift up to 25 lbs if needed for equipment setup

Requirements

Shift flexible: night, weekend, and/or holiday work required
Minimum of 1 year Call Center Customer Service experience
Minimum of 4 years service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (example provided: 2 years work experience and 2 years technical education)
Minimum of 1 year technical troubleshooting experience
High school diploma or equivalent required
Eligible only for direct staff employment with NTT DATA, Inc. or its subsidiaries (1099 or corp-2-corp contractors or equivalents will not be considered)
Have a working cell phone for manager communication and Two-Factor Authentication

Technologies

Epic
Cerner
McKesson
Meditech
Two-Factor Authentication

Benefits

Comprehensive benefits package starting from your first day of employment
Medical, dental, and vision insurance with employer contribution
Flexible spending account or health savings account
Life and ADD insurance
Short and long term disability coverage
Paid time off
Employee assistance
401k program with company match

Preferred Qualifications

Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (example provided: 2 years work experience and 2 years technical education)
Minimum of 1 year of technical troubleshooting experience
High school diploma or equivalent required

Preferred Skills

Experience in a call center environment
Service philosophy in interactions with clinicians and colleagues
Effective communication and interpersonal skills
Proficient typing and English language skills (verbal and written)
Strong listening abilities to understand caller needs and requests
Exceptional ability to work optimally in a fast-paced environment

Location: Fort Worth, TX (remote)

Salary: USD 34,387 - 56,188 per year

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2mo ago

Clinical Service Desk Helpdesk

NTT DATA Services Lincoln, NE 🇺🇸 Remote

Lincoln, NE

2mo ago Closed

$38k - $62k/yr Full time Application Support Cerner Computer Skills

This position is no longer accepting applications (closed Sep 12, 2026).

Job Description

Support clinical technology users by handling inbound calls, resolving incidents, and escalating issues within a 24x7x365 provider clinical service desk.

Responsibilities

Work as an agent on the Provider Clinical Service Desk, primarily handling inbound customer calls
Support healthcare customers in a 24x7x365 call center environment
Answer incoming calls covering the clinical aspects of applications including Epic, Cerner, McKesson, and Meditech
Resolve and manage incidents related to workflow issues, application errors, user access, and functionality
Track, document, and maintain appropriate incident comments
Close or escalate incident tickets and related issues in a timely manner
Drive incident resolution across a 24/7 desk workload
Read text on computer screens for the duration of the shift
Remain at the designated workspace and in the phone queue for an 8 to 10 hour shift with scheduled breaks
Maintain a quiet, private workspace with high speed wired internet
Be prepared to travel up to 10% of the time, if required
Be able to lift up to 25 lbs if needed for equipment setup
Use a working cell phone for manager communication and maintain Two-Factor Authentication readiness

Requirements

Must be shift flexible; shift work includes nights, weekends, and/or holidays
Account-specific training is conducted during day shift hours regardless of assigned shift
Minimum 1 year of technical troubleshooting experience
Minimum 4 years of service desk/helpdesk experience, or an equivalent combination of education and technical troubleshooting experience (for example, 2 years work experience and 2 years technical education)
High school diploma or equivalent required
Minimum 1 year Call Center / Customer Service / Application support experience
Direct staff employment only: only candidates interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries will be considered
Temp or corp-to-corp contractors (or equivalent) will not be considered

Technologies

Epic
Cerner
McKesson
Meditech
Two-Factor Authentication

Benefits

Full comprehensive benefits package starting from first day of employment
Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and ADD insurance
Short and long term disability coverage
Paid time off
Employee assistance
401k program with company match
Additional voluntary or legally-required benefits

Additional Notes

Schedule may change based on client and business requirements or training needs
Overtime may be required depending on business requirements

Location: Lincoln, NE (remote) | Salary: USD 37,944 - 62,000 per year | Experience: 4+ years

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2mo ago

Clinical Service Desk-Helpdesk

NTT DATA Services Fargo, ND 🇺🇸 Remote

Fargo, ND

2mo ago Closed

$38k - $71k/yr Full time Application Support Applied Epic Cerner

This position is no longer accepting applications (closed Sep 1, 2026).

Job Description

This remote, 24/7 clinical service desk position supports Epic, Cerner, McKesson, and Meditech applications, handling inbound calls and incident resolution for healthcare providers.

Details

Location: Fargo, ND (remote)

Salary: USD 37,944 - 71,300 per year

Responsibilities

This role is part of the Provider Clinical Service Desk, primarily handling inbound customer calls in a 24/7/365 call center environment.
Shift flexibility is required, including nights, weekends, and holidays. Account specific training is conducted during day shift hours regardless of assigned shift.
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of Epic, Cerner, McKesson, and Meditech.
Incidents may include workflow issues, application errors, user access, and functionality concerns.
Track and document comments, and close or escalate incident tickets and related issues in a timely manner.
Drive the resolution of incidents on a 24/7 desk.
Read text on computer screens for the duration of the shift.
Remain at the designated workspace and in the phone queue for an 8 to 10 hour period with scheduled breaks.
Ensure a quiet, private workspace with high speed wired internet.
Travel up to 10 percent of the time if required.
Lift up to 25 pounds as needed for equipment setup.
Maintain a working cell phone for manager communication and Two-Factor Authentication.

Requirements

Minimum of 4 years of service desk or helpdesk experience, or an equivalent combination of education and technical troubleshooting experience (for example 2 years of work experience and 2 years of technical education).
Minimum of 1 year of technical troubleshooting experience.
Minimum of 1 year of healthcare, healthcare systems, or customer service experience.
Experience in a call center environment.
Demonstrates a service philosophy in all interactions with clinicians and colleagues.
Effective communication and interpersonal skills.
Proficient typing and English language skills, both verbal and written.
Strong listening capabilities to fully understand caller needs and requests.
Ability to perform well in a fast paced environment.
Education: High school diploma or equivalent required.

Technologies

Epic
Cerner
McKesson
Meditech

Benefits

Medical, dental, and vision insurance with employer contribution
Flexible spending account or health savings account
Life and accidental death and disability insurance
Short and long term disability coverage
Paid time off
Employee assistance program
401(k) plan with company match

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2mo ago

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

NTT DATA Fargo, ND 🇺🇸 Remote

Fargo, ND

2mo ago Closed

$25 - $25/hr Full time Application Support Cerner Clinical Operations

This position is no longer accepting applications (closed Aug 31, 2026).

Job Description

NTT DATA offers a remote Clinical Service Desk Associate position focused on inbound support for core clinical applications within a healthcare call center. The role covers Epic, Cerner, McKesson, and Meditech, requiring flexible shifts and strong technical troubleshooting capabilities in a 24/7 environment.

Responsibilities

Support the Provider Clinical Service Desk by handling inbound calls in a 24/7, 365-day healthcare contact center.
Maintain shift flexibility, including nights, weekends, and holidays; account-specific training occurs during daytime hours regardless of assigned shift.
Address inbound service desk inquiries from healthcare clients concerning clinical aspects of Epic, Cerner, McKesson, and Meditech; incidents may involve workflow issues, application errors, user access, and functionality concerns.
Document and track incident details, closing or escalating tickets promptly as appropriate.
Drive resolution of incidents on a round-the-clock service desk.
Read and interpret text displayed on computer screens for the duration of the shift.
Remain at the designated workspace and in the phone queue for 8 to 10 hour periods with scheduled breaks.
Ensure a quiet, private workspace equipped with high-speed wired internet.
Travel up to 10 percent of the time if required.
Lift up to 25 pounds as needed for equipment setup.
Maintain a working cell phone for manager communication and comply with two-factor authentication requirements.

Requirements

Minimum of 4 years of service desk or helpdesk experience, or an equivalent mix of education and technical troubleshooting experience (for example, 2 years of work experience and 2 years of technical education).
Minimum of 1 year of hands-on technical troubleshooting experience.
High school diploma or equivalent required.

Technologies

Epic
Cerner
McKesson
Meditech

Preferred Skills

Experience in a call center environment
Service-focused approach in interactions with clinicians and colleagues
Effective communication and interpersonal abilities
Proficient typing and strong English language skills, both written and spoken
Excellent listening skills to accurately understand caller needs
Ability to perform effectively in a fast-paced environment

Work environment and physical requirements

Remote role with 8 to 10 hour shifts in a quiet, private workspace supported by high-speed wired internet
Ability to read text on computer screens for the duration of the shift
Shift flexibility including nights, weekends, and holidays; training conducted during daytime hours
Up to 10% travel may be required
Lift up to 25 pounds for equipment setup
Working cell phone for manager communications and two-factor authentication

Company overview

Req ID: 382288

NTT DATA is a global technology and services leader with substantial scale and a broad partner ecosystem. The company emphasizes inclusion, adaptability, and forward-thinking solutions, employing specialists across more than 50 countries. Its portfolio spans business and technology consulting, data and artificial intelligence, industry solutions, and software development.

Compensation and legal information

The starting hourly rate for this remote position is $25.00 per hour. This range reflects base pay across US locations; actual compensation depends on factors such as the candidate's location, relevant experience, technical skills, and other qualifications.

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2mo ago

Clinical Service Desk-Helpdesk

NTT DATA Fargo, ND 🇺🇸 Remote

Fargo, ND

2mo ago Closed

$20 - $25/hr Full time Application Support Cerner End User Support

3mo ago

Clinical Service Desk-Helpdesk

NTT Ltd Fargo, ND 🇺🇸 Remote

Fargo, ND

3mo ago Closed

$38k - $71k/yr Full time Application Support Cerner Contact Center

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