Atlassian Suite Support Jobs

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Today

IT Support Specialist II

WP Engine Austin, TX

Austin, TX

Today

$64k - $88k/yr Full time Application Support Atlassian Atlassian Suite

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Job Description

WP Engine offers a high-ownership culture and strong support for your wellbeing and growth. As an IT Support Specialist II in Austin, you will provide in-office, high-touch tier-2 IT support for local employees and also support a global remote-first help experience. You’ll work with modern device management and identity tools, help maintain reliable infrastructure support, and meet internal SLAs while delivering an empathetic, customer-inspired experience.

What you’ll do

Provide high-touch, tier-2 in-office IT support for Austin employees across hardware, operating systems, and core applications.
Deliver global remote first-line support for core infrastructure systems.
Manage, configure, and troubleshoot MacBooks running macOS using Jamf for device management and endpoint security.
Administer user access and identity lifecycle, including onboarding and offboarding, across Google Workspace and Okta.
Support collaboration and productivity tools such as Slack, Zoom, and the Atlassian suite (Jira, Confluence).
Maintain accurate inventory records for hardware assets, peripherals, and software licenses.
Diagnose and resolve technical tickets promptly, aiming for high user satisfaction and adherence to internal SLAs.
Collaborate with global IT infrastructure and security teams to enforce IT policies and improve internal tooling.

What you bring

Ability and willingness to work on-site in the Austin, TX office 5 days per week.
Proven experience delivering elite, customer-inspired technical support with a strong empathetic approach.
Deep hands-on experience troubleshooting MacBook hardware and macOS environments.
Practical experience enrolling, deploying, and managing devices using Jamf.
Hands-on experience administering Google Workspace, Okta, Atlassian (Jira/Confluence), Slack, and Zoom.
Strong analytical and troubleshooting skills to resolve complex hardware, software, and network issues independently.

Tools you’ll work with

macOS, Jamf, Google Workspace, Okta, Atlassian suite (Jira, Confluence), Slack, Zoom

Benefits

Company Stock Options (every employee is an owner)
Great Health Benefits (Medical, Dental, Vision, Life Insurance)
Fertility Benefits (IVF/Fertility drug coverage)
HSA Company contribution: $750 for employee / $1500 for family
401(k) with a 4% match
Disability Insurance
Paid Family and Caregiver’s Leave
Employee Assistance Program
Generous Vacation Time
One-time $500 payment to set up your home office
4 Company Wellness Days a year
1 floating holiday
Pet Insurance
On-going education through LinkedIn Learning, Workday Learning, and a Career Growth Portal

Compensation

Base salary range: $64,000.00 - $88,000.00 per year. Some roles may also be eligible for overtime pay.

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