IT Support Specialist II

WP Engine offers a high-ownership culture and strong support for your wellbeing and growth. As an IT Support Specialist II in Austin, you will provide in-office, high-touch tier-2 IT support for local employees and also support a global remote-first help experience. You’ll work with modern device management and identity tools, help maintain reliable infrastructure support, and meet internal SLAs while delivering an empathetic, customer-inspired experience.

What you’ll do

• Provide high-touch, tier-2 in-office IT support for Austin employees across hardware, operating systems, and core applications.
• Deliver global remote first-line support for core infrastructure systems.
• Manage, configure, and troubleshoot MacBooks running macOS using Jamf for device management and endpoint security.
• Administer user access and identity lifecycle, including onboarding and offboarding, across Google Workspace and Okta.
• Support collaboration and productivity tools such as Slack, Zoom, and the Atlassian suite (Jira, Confluence).
• Maintain accurate inventory records for hardware assets, peripherals, and software licenses.
• Diagnose and resolve technical tickets promptly, aiming for high user satisfaction and adherence to internal SLAs.
• Collaborate with global IT infrastructure and security teams to enforce IT policies and improve internal tooling.

What you bring

• Ability and willingness to work on-site in the Austin, TX office 5 days per week.
• Proven experience delivering elite, customer-inspired technical support with a strong empathetic approach.
• Deep hands-on experience troubleshooting MacBook hardware and macOS environments.
• Practical experience enrolling, deploying, and managing devices using Jamf.
• Hands-on experience administering Google Workspace, Okta, Atlassian (Jira/Confluence), Slack, and Zoom.
• Strong analytical and troubleshooting skills to resolve complex hardware, software, and network issues independently.

Tools you’ll work with

macOS, Jamf, Google Workspace, Okta, Atlassian suite (Jira, Confluence), Slack, Zoom

Benefits

• Company Stock Options (every employee is an owner)
• Great Health Benefits (Medical, Dental, Vision, Life Insurance)
• Fertility Benefits (IVF/Fertility drug coverage)
• HSA Company contribution: $750 for employee / $1500 for family
• 401(k) with a 4% match
• Disability Insurance
• Paid Family and Caregiver’s Leave
• Employee Assistance Program
• Generous Vacation Time
• One-time $500 payment to set up your home office
• 4 Company Wellness Days a year
• 1 floating holiday
• Pet Insurance
• On-going education through LinkedIn Learning, Workday Learning, and a Career Growth Portal

Compensation

Base salary range: $64,000.00 - $88,000.00 per year. Some roles may also be eligible for overtime pay.