Austin, TX

Support Jobs in Austin, TX

2 jobs found

Include remote jobs

4d ago

Senior Technical Support Analyst (Tier 3)

GCS Technologies Austin, TX

Austin, TX

4d ago

$85k - $125k/yr Full time Active Directory Cisco End User Support

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Job Description

In Austin, GCS Technologies is seeking a Senior Technical Support Analyst to uphold a high standard of technical proficiency across a broad product portfolio and deliver timely support to hundreds of client organizations and thousands of end users. This onsite role emphasizes rapid learning of new technologies, clear communication, and hands-on problem solving. The position offers a compensation range of USD 85,000 - 125,000 per year.

Responsibilities

Administer Microsoft Azure and Office 365 environments
Provide remote technical support for a range of customer issues
Deliver on-site technical assistance as needed
Maintain flexible after-hours availability to support deployments and implementations
Record time and document troubleshooting notes in real time

Requirements

Participation in an after-hours support escalation rotation
Ability to perform on-site work as required
Successful completion of a background screening
Capability to lift up to 20 lbs
Strong teamwork, communication, and documentation skills
Enter billable time and detailed notes into the ticketing system in real time
Residence in the Austin, TX metro area or surrounding communities

Technologies

Microsoft 365 administration
Exchange, Intune, Defender, Entra ID
Windows Server and Windows Desktop operating systems
macOS administration, Apple Business Manager
Common desktop applications, Microsoft Office
Networking and security vendors: Meraki, Fortinet, SonicWall, Cisco
Hardware and virtualization: Dell, DNS, NAT, Site-to-site VPNs, Point-to-site VPNs, Global Secure Access
Virtualization: VMware vSphere, Microsoft Hyper-V
Backup and recovery: Datto, Veeam, AppAssure / Rapid Recovery
Automation and analytics: PowerShell, KQL

Benefits

75% to 100% work-from-home options
Flexible Paid Time Off
Medical, Dental, and Vision Insurance
Life and AD&D Insurance
Disability Insurance

Preferred Qualifications

Certifications: Preference given to candidates with relevant industry certifications
Experience: 5+ years in a help desk, systems administration, or network support role
Education: Degrees are valued but not required; practical experience and certifications are preferred

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16d ago

IT Support Specialist III – DFPS Service Desk

GTS Technology Solutions Austin, TX

Austin, TX

16d ago

$21+/hr Contract Active Directory Customer Support End User Support

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Job Description

GTS Technology Solutions, based in Austin, TX, is seeking an IT Support Specialist III to support the DFPS Service Desk on a contract basis. This role delivers Tier 1 IT support for DFPS end users, covering hardware, software, telephony, and basic network issues, while using BMC Helix ITSM to create and triage tickets. The position is onsite 40 hours per week, Monday through Friday 8:00 AM to 7:00 PM CT, with some after-hours, weekends, or holidays may be required.

Responsibilities

Answer DFPS Service Desk calls and emails during scheduled hours; resolve as many issues on first contact as possible.
Create, triage, and update tickets in BMC Helix ITSM; document caller information and technical details clearly.
Troubleshoot PCs, printers and peripherals, Microsoft products, telephony, and basic network/connectivity issues.
Monitor call trends; flag recurring issues and unusual situations; support user acceptance testing before new deployments.
Assign and route tickets, follow up on critical priorities, and send escalation notices when SLAs are at risk.
Maintain current knowledge of known issues, broadcasts, and deployment changes; contribute tips and documentation.
Develop and update procedures and training materials; mentor new agents; present briefings as needed.
Serve as backup to peers and may oversee daily operations in the absence of team leads.
Perform other duties to support 24x7/365 operations, including evenings, weekends, and holidays as required.

Requirements

2+ years in IT troubleshooting and/or customer support in a help desk, call center, or similar environment.
Proficiency creating and managing tickets in an ITSM tool or similar trouble ticketing software (for example, BMC Helix).
Hands-on experience with Windows desktops, common software suites, peripherals, and basic network/telephony.
Clear, calm communication capable of translating technical steps for non-technical users, even under stress.
Strong documentation habits; ability to research/learn quickly and work independently or as part of a team.
Typing 45+ WPM and comfort with a high-volume, fast-paced queue.
Schedule flexibility to work within the coverage windows listed above, including holidays as needed.
High school diploma or GED required.

Technologies

BMC Helix ITSM
Windows
Active Directory

Benefits

401(k)
Dental insurance
Health insurance
Vision insurance

Nice to Have (Preferred)

CompTIA A+ and/or ITIL Foundation certification.
Experience with procedures/training content, user acceptance testing, and mentoring teammates.

Why GTS

Work that matters by supporting essential services for Texans, in a collaborative environment that values ownership, growth, and service.

Other Requirements

Must pass a satisfactory standard criminal background check per DFPS requirements upon hire.
Must have reliable transportation.

Work Environment

Employees are expected to maintain a professional appearance appropriate to a business setting and in accordance with company policy.

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Support Jobs in Austin, TX

Senior Technical Support Analyst (Tier 3)

IT Support Specialist III – DFPS Service Desk

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