GTS Technology Solutions offers a stable onsite IT Help Desk role in Austin, with a structured four-week paid training program and the potential to transition to a permanent hire. This W2 contract supports a Texas state agency and emphasizes growth, teamwork, and hands-on troubleshooting across hardware, software, and network issues. You will join a supportive Tier 1 team that values clear documentation, knowledge sharing, and ongoing learning. Eligible benefits include 401(k) matching, health, dental, and vision insurance, and a comprehensive onboarding experience with paid training.
What you'll do
- Respond to inbound help desk calls and emails, diagnosing and resolving issues across hardware, software, and networks
- Document every interaction in the ticketing system, aiming for first-contact resolution whenever possible
- Escalate complex cases to the appropriate teams with clear, concise notes
- Stay informed about known issues and system changes that affect call volume
- Mentor and support newer teammates as you grow in the role
What you bring
- 6+ months of IT troubleshooting experience in a help desk or call center setting
- 6+ months of customer service experience supporting technical issues
- High school diploma or equivalent
- Typing speed of 45+ WPM
- Ability to work onsite in Austin, 7:00 AM to 7:00 PM CT, Monday–Friday
- Availability for 4 consecutive weeks of mandatory onsite training
- CompTIA A+ or ITIL Foundation certification a plus, not required
About the role
GTS Technology Solutions is hiring an IT Help Desk Support Specialist to join a growing Tier 1 support team for a Texas state agency in Austin. This is a full-time, onsite role with a structured 4-week paid training program to set you up for success.
Location
100% Onsite, Austin, TX 78751
Schedule
Monday through Friday, 7:00 am to 7:00 pm CT; standard 8-hour shifts within the coverage window
Compensation
$21.00 per hour (W2)
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Engagement Type
W2 Contract long term, with contract-to-hire potential based on performance
Work Authorization
Must be authorized to work in the United States without current or future sponsorship
Background
Must pass a satisfactory standard criminal background check upon hire
Application Questions
- Do you have at least 6 months of experience providing IT troubleshooting support in a help desk or call center environment?
- What is your typing speed in words per minute?
Education
High school diploma or equivalent (Required)
Certifications
- CompTIA A+ (Preferred)
- ITIL Foundation (Preferred)
Location Details
Austin, TX 78751 (Onsite required)
Work Location
In person
What you’ll get
Competitive hourly rate of $21.00 per hour on a W2 contract basis, with a path to potential permanent employment based on performance.
