Autopilot

Autopilot Support Jobs

2 jobs found

2d ago

IT Help Desk Specialist

CVE Afton, TX

Afton, TX

2d ago

$30 - $35/hr Full time Active Directory Autopilot Batch Scripting

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Job Description

The IT Help Desk Specialist supports end users and IT systems onsite in Afton, TX, delivering hands-on technical assistance for devices, accounts, and equipment while maintaining documentation, handling tickets, and contributing to onboarding, offboarding, and after-hours support.

Responsibilities

Deliver technical assistance for end-user devices including desktops, laptops, mobile devices, printers, and peripherals.
Track and update helpdesk tickets with precise notes to ensure timely resolutions.
Create, manage, and support end user accounts and email mailbox configurations.
Assist with onboarding and offboarding processes for user accounts and IT equipment.
Configure, install, maintain, support, and repair peripheral devices and printers.
Maintain and service Windows and macOS computers.
Keep an accurate inventory of hardware and software assets and monitor equipment assignments and returns.
Support antivirus and malware software administration and operations.
Set up and manage file servers, shares, and external file access systems.
Install and troubleshoot CVE-adopted software packages.
Set up and maintain IT systems at job site locations across the United States, with potential limited travel required.
Configure network switch ports and basic networking equipment for remote sites.
Configure and support Cisco IP phones.
Participate in on-call rotations for after-hours support.
Support Microsoft Intune, Autopilot, and mobile device management efforts.
Develop and maintain technical documentation, knowledge base articles, and standard operating procedures.

Requirements

Self-starter with strong leadership and collaboration skills and excellent communication abilities.
Effective time management, prioritization, and deadline adherence.
Willingness to learn, contribute to the team, and drive process improvements.
Experience with scripting using PowerShell or Batch.
Knowledge of Microsoft Entra ID, Intune, Microsoft 365, current desktop and server operating systems, DNS, DHCP, and print services.
Preference for Cisco Network or Cisco Meraki experience.
Certification such as A+ or Net+ is preferred.
Ability to pass a background check.

Technologies

PowerShell
Batch scripting
Microsoft Entra ID
Intune
Microsoft 365 (Office 365)
DNS
DHCP
Print services
Cisco Meraki
Cisco networking
Autopilot
Windows
macOS
Mobile device management

Benefits

Dental insurance
Retirement plan

Compensation

Rate: USD 30.00 - 35.00 per hour

Location

Afton, TX (onsite). This role requires on-site work and may involve some travel to job site locations across the United States.

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5d ago

Desktop Support Engineer L1

Sybex Latham, NY

Latham, NY

5d ago

Up to $30/hr Full time Active Directory Autopilot Cloud Platforms

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Job Description

Sybex is seeking a Desktop Support Engineer L1 to provide frontline technical support for employees at our Latham, New York office. This onsite role focuses on resolving hardware and software issues, managing user accounts in Active Directory, handling imaging and deployment tasks, and triaging IT service tickets to keep desks and devices running smoothly.

In this position you will join a collaborative IT team, applying your knowledge of network administration and general IT support to ensure reliable computer systems across the organization.

Overview

This role involves delivering technical support and troubleshooting assistance to employees, drawing on experience with network administration and IT support practices to maintain smooth operation of the organization's computer systems.

Responsibilities

Provide desktop support to end-users, including troubleshooting hardware and software issues
Install, configure, and maintain computer systems and peripherals
Set up and troubleshoot network connectivity for desktops and laptops
Manage user accounts and permissions in Active Directory
Assist with software installations and upgrades
Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary
Collaborate with team members to resolve complex technical issues
Document technical procedures and solutions for future reference

Requirements

Proven experience as a Desktop Support Technician or similar role
Strong knowledge of network administration, technical support, and IT support principles
Proficiency in operating systems such as Windows, Linux, and Mac OS
Familiarity with office productivity software (e.g., Microsoft Office)
Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus
Knowledge of VPN technologies and remote access tools
Excellent problem-solving skills and attention to detail
Strong communication and interpersonal skills

Technologies

ServiceNow
Active Directory
SCCM (Microsoft Configuration Manager)
Imaging
Autopilot
Intune
Office 365
Windows 10
Windows 11
Linux
Mac OS
Remedy
VPN
Remote access tools

Location

Latham, NY (onsite)

Work Location

In person

Pay

Up to $30.00 per hour

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Autopilot Support Jobs

IT Help Desk Specialist

Desktop Support Engineer L1

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