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Sybex

Desktop Support Engineer L1

Sybex
Latham, NY Up to $30/hr Full time Posted 6d ago
Active Directory Autopilot Cloud Platforms Computer Skills Device Deployment Device Management End User Support Hardware Support Help Desk Support Identity and Access Management Information Technology (IT) IT Services ITSM Mac Os Microsoft 365 Microsoft Endpoint Configuration Manager (mecm) Microsoft Intune Mobile Device Management Network Services Office 365 Onsite Operating System Operating Systems Remedy Remote Support Secure Remote Access Service Management ServiceNow Servicenow Technical Support Windows Workstation Imaging
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Job Description

Sybex is seeking a Desktop Support Engineer L1 to provide frontline technical support for employees at our Latham, New York office. This onsite role focuses on resolving hardware and software issues, managing user accounts in Active Directory, handling imaging and deployment tasks, and triaging IT service tickets to keep desks and devices running smoothly.

In this position you will join a collaborative IT team, applying your knowledge of network administration and general IT support to ensure reliable computer systems across the organization.

Overview

This role involves delivering technical support and troubleshooting assistance to employees, drawing on experience with network administration and IT support practices to maintain smooth operation of the organization's computer systems.

Responsibilities

  • Provide desktop support to end-users, including troubleshooting hardware and software issues
  • Install, configure, and maintain computer systems and peripherals
  • Set up and troubleshoot network connectivity for desktops and laptops
  • Manage user accounts and permissions in Active Directory
  • Assist with software installations and upgrades
  • Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary
  • Collaborate with team members to resolve complex technical issues
  • Document technical procedures and solutions for future reference

Requirements

  • Proven experience as a Desktop Support Technician or similar role
  • Strong knowledge of network administration, technical support, and IT support principles
  • Proficiency in operating systems such as Windows, Linux, and Mac OS
  • Familiarity with office productivity software (e.g., Microsoft Office)
  • Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus
  • Knowledge of VPN technologies and remote access tools
  • Excellent problem-solving skills and attention to detail
  • Strong communication and interpersonal skills

Technologies

  • ServiceNow
  • Active Directory
  • SCCM (Microsoft Configuration Manager)
  • Imaging
  • Autopilot
  • Intune
  • Office 365
  • Windows 10
  • Windows 11
  • Linux
  • Mac OS
  • Remedy
  • VPN
  • Remote access tools

Location

Latham, NY (onsite)

Work Location

In person

Pay

Up to $30.00 per hour

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