IT Help Desk Specialist
Active Directory
Autopilot
Batch Scripting
Cloud Platforms
Computer Skills
Customer Service
Customer Support
Desktop Support
Device Deployment
Device Management
Dhcp
End User Support
Hardware Support
Help Desk Support
Identity and Access Management
Incident Management
Information Technology (IT)
IT Operations
IT Services
ITSM
macOS
Microsoft 365
Microsoft Intune
Mobile Device Management
Network Services
Network Support
Office 365
Onsite
Operating Systems
PowerShell
Scripting
Specialist
Technical Support
Windows
Job Description
The IT Help Desk Specialist supports end users and IT systems onsite in Afton, TX, delivering hands-on technical assistance for devices, accounts, and equipment while maintaining documentation, handling tickets, and contributing to onboarding, offboarding, and after-hours support.
Responsibilities
- Deliver technical assistance for end-user devices including desktops, laptops, mobile devices, printers, and peripherals.
- Track and update helpdesk tickets with precise notes to ensure timely resolutions.
- Create, manage, and support end user accounts and email mailbox configurations.
- Assist with onboarding and offboarding processes for user accounts and IT equipment.
- Configure, install, maintain, support, and repair peripheral devices and printers.
- Maintain and service Windows and macOS computers.
- Keep an accurate inventory of hardware and software assets and monitor equipment assignments and returns.
- Support antivirus and malware software administration and operations.
- Set up and manage file servers, shares, and external file access systems.
- Install and troubleshoot CVE-adopted software packages.
- Set up and maintain IT systems at job site locations across the United States, with potential limited travel required.
- Configure network switch ports and basic networking equipment for remote sites.
- Configure and support Cisco IP phones.
- Participate in on-call rotations for after-hours support.
- Support Microsoft Intune, Autopilot, and mobile device management efforts.
- Develop and maintain technical documentation, knowledge base articles, and standard operating procedures.
Requirements
- Self-starter with strong leadership and collaboration skills and excellent communication abilities.
- Effective time management, prioritization, and deadline adherence.
- Willingness to learn, contribute to the team, and drive process improvements.
- Experience with scripting using PowerShell or Batch.
- Knowledge of Microsoft Entra ID, Intune, Microsoft 365, current desktop and server operating systems, DNS, DHCP, and print services.
- Preference for Cisco Network or Cisco Meraki experience.
- Certification such as A+ or Net+ is preferred.
- Ability to pass a background check.
Technologies
- PowerShell
- Batch scripting
- Microsoft Entra ID
- Intune
- Microsoft 365 (Office 365)
- DNS
- DHCP
- Print services
- Cisco Meraki
- Cisco networking
- Autopilot
- Windows
- macOS
- Mobile device management
Benefits
- Dental insurance
- Retirement plan
Compensation
Rate: USD 30.00 - 35.00 per hour
Location
Afton, TX (onsite). This role requires on-site work and may involve some travel to job site locations across the United States.
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