Aviation Support Jobs

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16d ago

IT Technical Support - Aviation

Colliers Engineering & Design Los Angeles, CA

Los Angeles, CA

16d ago

$58k - $60k/yr Full time Application Support Aviation Computer Skills

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Job Description

This onsite IT Technical Support role in Los Angeles supports Colliers Engineering & Design's Airport Development Group. You will handle helpdesk assistance, incident analysis, onboarding and off-boarding, and hardware and software deployments across multiple airport locations. The position offers a competitive annual salary, on-site collaboration, and opportunities to support division-wide events and provide hands-on training to team members.

Responsibilities

Respond to incoming Help Desk emails from users and stakeholders.
Follow established procedures to diagnose and troubleshoot system issues.
Analyze, document, and communicate reported outages and incidents, including severity and impact assessments; escalate when needed.
Maintain clear communication with fellow team members throughout incident handling.
Submit and manage service requests in FreshDesk, IT Service Now, and related tracking tools.
Complete onboarding and off-boarding tasks for staff being mobilized or demobilized.
Perform hardware and software installations across sites.
Oversee deployments and relocations of staff across the airport footprint.
Provide IT support at division-wide sponsored events.
Offer on-the-job training to new department staff and provide computer orientation for new hires.

Requirements

PC Hardware Troubleshooting: diagnose and resolve failures in components such as motherboards, power supplies, memory, and storage; manage upgrades, replacements, and configurations.
Network Infrastructure Troubleshooting: identify and resolve LAN/WAN issues, cabling faults, switch/router configuration errors, and IP conflicts; manage network performance and connectivity, including wireless networks and VPN.
Windows Operating System: install, configure, and administer Windows 10 and Windows 11; apply security patches, updates, and driver updates.
Microsoft Office 365 Suite: deploy, troubleshoot, and support both standalone Office and Microsoft 365; proficiency with Word, Excel, PowerPoint, Outlook, and collaboration tools like OneDrive and Teams.
Physical capability to lift at least 40 lbs.
Strong organizational skills and the ability to communicate task status to clients and management.
Effective written and verbal communication, with the ability to explain complex issues to a non-technical audience.
English reading, writing, and comprehension for job-related communications and instructions.
Ability to collaborate with others and work as part of a team.
Self-starter with a results-driven mindset and a willingness to take on additional responsibilities.
Experience managing data coordination and conversion projects.
Bachelor’s degree in computer science or a related field preferred, or equivalent 5+ years of experience.
Relevant professional licenses and certifications preferred.

Technologies

FreshDesk
IT Service Now
Windows 10
Windows 11
Microsoft Office 365 Suite
OneDrive
Teams
Word
Excel
PowerPoint
Outlook

Compensation

Annual salary: USD 58,000 - 60,100 per year, depending on qualifications.

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