IT Technical Support - Aviation

This onsite IT Technical Support role in Los Angeles supports Colliers Engineering & Design's Airport Development Group. You will handle helpdesk assistance, incident analysis, onboarding and off-boarding, and hardware and software deployments across multiple airport locations. The position offers a competitive annual salary, on-site collaboration, and opportunities to support division-wide events and provide hands-on training to team members.

Responsibilities

• Respond to incoming Help Desk emails from users and stakeholders.
• Follow established procedures to diagnose and troubleshoot system issues.
• Analyze, document, and communicate reported outages and incidents, including severity and impact assessments; escalate when needed.
• Maintain clear communication with fellow team members throughout incident handling.
• Submit and manage service requests in FreshDesk, IT Service Now, and related tracking tools.
• Complete onboarding and off-boarding tasks for staff being mobilized or demobilized.
• Perform hardware and software installations across sites.
• Oversee deployments and relocations of staff across the airport footprint.
• Provide IT support at division-wide sponsored events.
• Offer on-the-job training to new department staff and provide computer orientation for new hires.

Requirements

• PC Hardware Troubleshooting: diagnose and resolve failures in components such as motherboards, power supplies, memory, and storage; manage upgrades, replacements, and configurations.
• Network Infrastructure Troubleshooting: identify and resolve LAN/WAN issues, cabling faults, switch/router configuration errors, and IP conflicts; manage network performance and connectivity, including wireless networks and VPN.
• Windows Operating System: install, configure, and administer Windows 10 and Windows 11; apply security patches, updates, and driver updates.
• Microsoft Office 365 Suite: deploy, troubleshoot, and support both standalone Office and Microsoft 365; proficiency with Word, Excel, PowerPoint, Outlook, and collaboration tools like OneDrive and Teams.
• Physical capability to lift at least 40 lbs.
• Strong organizational skills and the ability to communicate task status to clients and management.
• Effective written and verbal communication, with the ability to explain complex issues to a non-technical audience.
• English reading, writing, and comprehension for job-related communications and instructions.
• Ability to collaborate with others and work as part of a team.
• Self-starter with a results-driven mindset and a willingness to take on additional responsibilities.
• Experience managing data coordination and conversion projects.
• Bachelor’s degree in computer science or a related field preferred, or equivalent 5+ years of experience.
• Relevant professional licenses and certifications preferred.

Technologies

• FreshDesk
• IT Service Now
• Windows 10
• Windows 11
• Microsoft Office 365 Suite
• OneDrive
• Teams
• Word
• Excel
• PowerPoint
• Outlook

Compensation

Annual salary: USD 58,000 - 60,100 per year, depending on qualifications.