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IT Support Computing Analyst II

University of Arizona Phoenix, AZ

Phoenix, AZ

Today

$25 - $31/hr Full time Active Directory Application Support Azure Intune

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Job Description

Support the University of Arizona Enterprise Support team by providing hands-on IT assistance and customer-focused technical service onsite in Phoenix.

Responsibilities

Provide technical support to faculty, staff, and designated campus colleagues for applications, hardware, and network connectivity
Diagnose and resolve routine and moderately complex hardware and software issues; escalate complex problems as needed
Install, configure, and maintain desktops, laptops, mobile devices, and related peripherals
Assist with software installations, updates, and license tracking
Support user administration and permissions for enterprise systems including Microsoft 365, Active Directory, and Azure/Intune
Manage organizational units (OUs) in Active Directory under supervision
Troubleshoot and support the campus network to maintain user connectivity and access
Provide training and guidance to users on secure and effective technology use
Maintain documentation for service requests, issue resolutions, and hardware/software inventory
Collaborate with other IT teams to coordinate system updates, deployments, and technology rollouts
Assist with implementing and maintaining IT security policies, anti-virus tools, and user access controls
Stay current with technology trends and recommend improvements when appropriate
Communicate effectively with end users and keep detailed documentation while creating, updating, and closing incident/service requests
Create technical documentation for knowledge bases, ticket handling, process improvement, and technical manuals
Perform other duties as assigned

Requirements

Bachelor’s degree or equivalent advanced learning through professional level experience
Minimum 3 years of relevant work experience, or an equivalent combination of education and work experience

Preferred Qualifications

Experience providing IT support in a higher education or enterprise environment
Experience supporting hardware and software in a mixed Windows and macOS environment

Knowledge, Skills, & Abilities

Working knowledge of Azure/Intune, Active Directory, Microsoft 365, and endpoint management tools
Familiarity with networking fundamentals and troubleshooting
Ability to deliver excellent customer service and communicate clearly with users at varying technical skill levels

Technologies

Microsoft 365
Active Directory
Azure/Intune
Anti-virus tools

Physical Requirements

Ability to lift, carry, and move equipment weighing up to 50 pounds

Job Details

Location: Phoenix, AZ, USA (onsite)
Work schedule: Full Time
Hours per week: 40
Job FTE: 1.0
Work calendar: Fiscal
Job category: Information Technology
FLSA: Non-Exempt
Number of vacancies: 1
Rate of pay: $25.50–$31.88 (hourly)
Grade: 7
Career stream and level: PC2
Job family: IT Support
Job function: Information Technology
Compensation type: Hourly rate
Benefits eligible: Yes - Full Benefits

Benefits

Health, dental, and vision insurance plans
Life insurance and disability programs
Paid vacation, sick leave, and holidays
U of A/ASU/NAU tuition reduction for the employee and qualified family members
Retirement plans
Access to U of A recreation and cultural activities

Application Information

Open date: 9/24/2026
Open until filled: Yes
Documents needed to apply: Resume and Cover Letter
Background check: Fingerprint criminal background check (security sensitive due to job duties)

Annual Security and Fire Safety Report Notice

In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.

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