IT Support Computing Analyst II

Support the University of Arizona Enterprise Support team by providing hands-on IT assistance and customer-focused technical service onsite in Phoenix.

Responsibilities

• Provide technical support to faculty, staff, and designated campus colleagues for applications, hardware, and network connectivity
• Diagnose and resolve routine and moderately complex hardware and software issues; escalate complex problems as needed
• Install, configure, and maintain desktops, laptops, mobile devices, and related peripherals
• Assist with software installations, updates, and license tracking
• Support user administration and permissions for enterprise systems including Microsoft 365, Active Directory, and Azure/Intune
• Manage organizational units (OUs) in Active Directory under supervision
• Troubleshoot and support the campus network to maintain user connectivity and access
• Provide training and guidance to users on secure and effective technology use
• Maintain documentation for service requests, issue resolutions, and hardware/software inventory
• Collaborate with other IT teams to coordinate system updates, deployments, and technology rollouts
• Assist with implementing and maintaining IT security policies, anti-virus tools, and user access controls
• Stay current with technology trends and recommend improvements when appropriate
• Communicate effectively with end users and keep detailed documentation while creating, updating, and closing incident/service requests
• Create technical documentation for knowledge bases, ticket handling, process improvement, and technical manuals
• Perform other duties as assigned

Requirements

• Bachelor’s degree or equivalent advanced learning through professional level experience
• Minimum 3 years of relevant work experience, or an equivalent combination of education and work experience

Preferred Qualifications

• Experience providing IT support in a higher education or enterprise environment
• Experience supporting hardware and software in a mixed Windows and macOS environment

Knowledge, Skills, & Abilities

• Working knowledge of Azure/Intune, Active Directory, Microsoft 365, and endpoint management tools
• Familiarity with networking fundamentals and troubleshooting
• Ability to deliver excellent customer service and communicate clearly with users at varying technical skill levels

Technologies

• Microsoft 365
• Active Directory
• Azure/Intune
• Anti-virus tools

Physical Requirements

• Ability to lift, carry, and move equipment weighing up to 50 pounds

Job Details

• Location: Phoenix, AZ, USA (onsite)
• Work schedule: Full Time
• Hours per week: 40
• Job FTE: 1.0
• Work calendar: Fiscal
• Job category: Information Technology
• FLSA: Non-Exempt
• Number of vacancies: 1
• Rate of pay: $25.50–$31.88 (hourly)
• Grade: 7
• Career stream and level: PC2
• Job family: IT Support
• Job function: Information Technology
• Compensation type: Hourly rate
• Benefits eligible: Yes - Full Benefits

Benefits

• Health, dental, and vision insurance plans
• Life insurance and disability programs
• Paid vacation, sick leave, and holidays
• U of A/ASU/NAU tuition reduction for the employee and qualified family members
• Retirement plans
• Access to U of A recreation and cultural activities

Application Information

• Open date: 9/24/2026
• Open until filled: Yes
• Documents needed to apply: Resume and Cover Letter
• Background check: Fingerprint criminal background check (security sensitive due to job duties)

Annual Security and Fire Safety Report Notice

In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. Paper copies of the Reports can be obtained by contacting the University Compliance Office at [email protected].