Backup Tools Support Jobs

1 job found

24d ago

MSP Hire, Inc. Cleveland, OH

Cleveland, OH

24d ago

$55k+/yr Full time Active Directory Application Support Backup Tools

On-site and remote IT support role serving as the first point of contact for clients at MSP Hire, Inc. in Cleveland, OH.

Respond to client requests via phone, email, or in-person for issues with hardware, software, networking, servers, and related technologies.
Perform routine IT tasks such as password resets and provisioning new user accounts.
Assist with business applications, including ERP systems and email platforms.
Diagnose and resolve issues across Windows, Microsoft Office, networks, VoIP, internet connectivity, and peripherals like printers and scanners.
Support backups, antivirus programs, web filtering, and spam filtering.
Provide end-user training for frequent support needs.
Travel to client sites to deliver on-site support as required.

Minimum of two years of IT support experience.
Experience with Microsoft 365 administration, backup tools, and VoIP systems.
Proficiency in computer setup and imaging.
Foundational knowledge of IT systems, networks, and software including Microsoft 365, Active Directory, Windows, macOS, and Linux.
Associate’s or technical degree in IT; bachelor’s degree preferred.

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