MSP Helpdesk Technician

On-site and remote IT support role serving as the first point of contact for clients at MSP Hire, Inc. in Cleveland, OH.

Responsibilities

• Respond to client requests via phone, email, or in-person for issues with hardware, software, networking, servers, and related technologies.
• Perform routine IT tasks such as password resets and provisioning new user accounts.
• Assist with business applications, including ERP systems and email platforms.
• Diagnose and resolve issues across Windows, Microsoft Office, networks, VoIP, internet connectivity, and peripherals like printers and scanners.
• Support backups, antivirus programs, web filtering, and spam filtering.
• Provide end-user training for frequent support needs.
• Travel to client sites to deliver on-site support as required.

Requirements

• Minimum of two years of IT support experience.
• Experience with Microsoft 365 administration, backup tools, and VoIP systems.
• Proficiency in computer setup and imaging.
• Foundational knowledge of IT systems, networks, and software including Microsoft 365, Active Directory, Windows, macOS, and Linux.
• Associate’s or technical degree in IT; bachelor’s degree preferred.

Technologies

• Microsoft 365 (M365)
• Active Directory
• Windows
• macOS
• Linux
• VoIP
• ERP
• Email
• Backup tools
• Microsoft Office

Benefits

• USD 55,000 annually, commensurate with experience.
• Medical, dental, and vision insurance.
• Life and disability insurance coverage.
• 401(k) with up to 4% employer match.
• Paid vacation and personal time off.
• Fuel stipend for local travel.
• Professional development training program.

HR Information

• USD 55,000 annually, commensurate with experience.
• Medical, dental, and vision benefits.
• Life and disability insurance.
• 401(k) with up to 4% match.
• Paid vacation and personal time off.
• Fuel stipend for local travel.
• Professional development training program.
• Full-time, in office (8:30 AM to 5:30 PM, M-F).