Bilingual Communications

Bilingual Communications Support Jobs

2 jobs found

10d ago

Customer Service Representative | Technical Support (Bilingual)

SPECTRUM El Paso, TX

El Paso, TX

10d ago

Full time Bilingual Communications Customer Service Customer Support

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Job Description

Spectrum is seeking a bilingual Customer Service Representative to support customers with technical help related to cable and video services. In this onsite role in El Paso, TX, you will take inbound phone calls, troubleshoot issues, and use computer systems to resolve questions while keeping customer relationships strong.

You will represent a Fortune 100 company as the direct voice of Spectrum, combining technical problem-solving with clear communication to deliver timely, knowledgeable support.

Responsibilities

Learn Spectrum’s core TV products, services, and billing processes to provide accurate, timely customer service
Serve as the voice of Spectrum by representing a Fortune 100 company
Troubleshoot and resolve technical issues related to cable and video services
Handle inbound phone calls to address a range of topics, including billing questions, account updates, and subscriber challenges
Resolve TV-related inquiries while helping create best-in-class customer experiences
Work in an open, friendly office environment with a supportive, energetic team
During each shift, answer calls, resolve issues, navigate computer systems, and continue learning about Spectrum’s business

Requirements

High school diploma or equivalent
Ability to work a variety of schedules, including nights, weekends, and holidays
Bilingual in English/Spanish
6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
Proficiency with MS Office, computer skills, and typing
Strong communication, organization, time management, and multi-tasking skills
Dependable, professional, solution-oriented, results-driven, and resilient work style

Technologies

MS Office

What Customer Service Representatives Enjoy Most

Learning about core TV products, services, and billing processes to deliver knowledgeable support
Representing a Fortune 100 company as the voice of Spectrum
Troubleshooting and resolving technical issues tied to cable and video services
Helping customers through inbound calls on topics such as billing questions, account updates, and subscriber challenges
Solving TV inquiries while contributing to best-in-class customer experiences
Working with a supportive, energetic team in an open and friendly environment

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1mo ago

Bi-lingual Technical Support Specialist, Wall Connector

Tesla Draper, UT

Draper, UT

1mo ago Closed

Full time Bilingual Communications Customer Service Customer Support

This position is no longer accepting applications (closed Oct 22, 2026).

Job Description

As a bilingual Technical Support Specialist for the Tesla Wall Connector, you’ll help customers through the full troubleshooting and resolution journey, from the first interaction to confirmed outcomes. This onsite role in Draper, UT supports home and mobile charging equipment through an omni-channel workflow, pairing customer communication with diagnostics and account guidance.

What you’ll do

Deliver a high level of customer service on every interaction.
Own the customer relationship from first contact through resolution across an omni-channel environment for any home or mobile charging equipment.
Process warranty-based returns for home charging products with customers and support teams.
Provide troubleshooting and customer support for Tesla charging products, including the mobile app and account management.
Meet expectations on Key Performance Indicators on a monthly, quarterly, and bi-annual basis.
Maintain Tesla standards for excellent customer communication, advocacy, and education.

How the role supports customers

Conduct initial troubleshooting with customers and perform remote investigations and resolutions, with or without customer intervention.
Educate customers and installers on Wall Connector features and functionalities, including support connected to Tesla charging offerings.
Act as a liaison between Certified Installers and their Account Managers to help ensure end-customer needs are satisfied.

What you’ll bring

Minimum 1 year of customer call handling experience.
Understanding of telemetry data, including Periscope Graphing and Basic Data Mining.
Configuration analysis and modification, including Telescope.
Connectivity and networking knowledge for connecting to a customer network.
Account administration experience, including Garage, Toolbox, password assistance, commissioning, product replacement, and account updates and corrections.
Fluency in both French and English, with strong verbal and written communication skills in both languages.
Critical thinking skills including Order of Operations, Signal (Energy) Flow, firm vs soft vs hardware, trend spotting, and push vs pull.
Additionally, candidates must be fluent in either French or Spanish and English, with strong verbal and written communication skills in both languages to collaborate with diverse teams and customers.

Technologies you may use

Periscope Graphing
Basic Data Mining
Telescope
Garage
Toolbox

Schedule

Monday through Friday, 10:30AM - 7:00PM EST

Benefits

Medical plans with plan options and $0 payroll deduction.
Family-building benefits including fertility, adoption, and surrogacy.
Dental (including orthodontic coverage) and vision plans with $0 paycheck contribution.
Company-paid HSA contribution when enrolled in the High-Deductible medical plan with HSA.
Healthcare and Dependent Care Flexible Spending Accounts (FSA).
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
Company-paid Basic Life and AD&D.
Short-term and long-term disability insurance with a 90 day waiting period.
Employee Assistance Program.
Sick and Vacation time, paid holidays, and additional time-off details depending on role classification.
Back-up childcare and parenting support resources.
Voluntary benefits including critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
Weight Loss and Tobacco Cessation Programs.
Tesla Babies program.
Commuter benefits and employee discounts and perks program.

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Bilingual Communications Support Jobs

Customer Service Representative | Technical Support (Bilingual)

Bi-lingual Technical Support Specialist, Wall Connector

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