Customer Service Representative | Technical Support (Bilingual)

Spectrum is seeking a bilingual Customer Service Representative to support customers with technical help related to cable and video services. In this onsite role in El Paso, TX, you will take inbound phone calls, troubleshoot issues, and use computer systems to resolve questions while keeping customer relationships strong.

You will represent a Fortune 100 company as the direct voice of Spectrum, combining technical problem-solving with clear communication to deliver timely, knowledgeable support.

Responsibilities

• Learn Spectrum’s core TV products, services, and billing processes to provide accurate, timely customer service
• Serve as the voice of Spectrum by representing a Fortune 100 company
• Troubleshoot and resolve technical issues related to cable and video services
• Handle inbound phone calls to address a range of topics, including billing questions, account updates, and subscriber challenges
• Resolve TV-related inquiries while helping create best-in-class customer experiences
• Work in an open, friendly office environment with a supportive, energetic team
• During each shift, answer calls, resolve issues, navigate computer systems, and continue learning about Spectrum’s business

Requirements

• High school diploma or equivalent
• Ability to work a variety of schedules, including nights, weekends, and holidays
• Bilingual in English/Spanish
• 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
• Proficiency with MS Office, computer skills, and typing
• Strong communication, organization, time management, and multi-tasking skills
• Dependable, professional, solution-oriented, results-driven, and resilient work style

Technologies

• MS Office

What Customer Service Representatives Enjoy Most

• Learning about core TV products, services, and billing processes to deliver knowledgeable support
• Representing a Fortune 100 company as the voice of Spectrum
• Troubleshooting and resolving technical issues tied to cable and video services
• Helping customers through inbound calls on topics such as billing questions, account updates, and subscriber challenges
• Solving TV inquiries while contributing to best-in-class customer experiences
• Working with a supportive, energetic team in an open and friendly environment