El Paso, TX

Support Jobs in El Paso, TX

7 jobs found

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Today

IT Helpdesk Technician

Providencia El Paso, TX

El Paso, TX

Today

Full time Active Directory Azure Ad / Entra Id End User Support

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Job Description

Providencia is hiring an IT Helpdesk Technician for an onsite role in El Paso, TX. This position supports both onsite and remote end users through ticket-based troubleshooting, system administration tasks, and timely resolutions. You will also help keep the team’s knowledge base current, coordinate equipment provisioning, and maintain accurate IT asset tracking across the contract.

Responsibilities

Provide onsite assistance for software and hardware troubleshooting, upgrades, installation, and configuration
Follow Standard Operating Procedures (SOP) to resolve trouble and request tickets and complete system administration tasks
Update SOPs when needed and contribute knowledge base entries
Escalate and communicate reported issues to System Administrators and Engineers as required
Support new staff with a brief IT orientation when necessary
Manage user accounts in Microsoft Active Directory and Azure AD
Manage user mailboxes in Microsoft Exchange Online
Coordinate IT equipment provisioning, shipping, and retrieval
Maintain IT asset tracking and management for the contract
Perform other duties as assigned

Requirements

High School diploma required; Bachelor’s degree in Information Technology or similar field preferred
1-3 years of technical helpdesk experience required
At least one entry-level certification: CompTIA A+, Network+, Security+ or Microsoft MCP required; two or more certifications preferred
Experience supporting software, hardware, network, and computer end users
Working knowledge of Ethernet, TCP/IP, network cabling, wireless, and remote access practices
Working knowledge of Microsoft Windows 10 and Microsoft Office 365 cloud apps/services (including Microsoft Teams, OneDrive, and SharePoint)
Excellent verbal and written communication skills for users with varying technical knowledge
Strong customer service skills and ability to work effectively with end users
Strong problem-solving skills, including prioritization and performance under pressure
Team oriented and able to handle a fast-paced environment
Strong computer skills in MS Office including Excel, Word, and Teams
Ability to type 45 wpm

Schedule, Location, and Work Environment

Onsite role in El Paso, TX
Full-time, but hours may vary based on needs
May include travel, evenings, and weekends to support different time zones and projects
Support is required for a 24/7/365 operation with coverage across different shifts
Travel is minimal/as needed

Condition of Employment and Security

Complete a rigorous culture and competency testing process
Complete a drug test
Must be at least 21 years of age
Hold a valid US Driver’s license
Ability to obtain Tier 4 Public Trust Clearance

Selected applicants are subject to a government background investigation and may need to meet eligibility requirements for access to classified information
Must be a U.S. Citizen or Permanent Resident
Residency requirement: 3 consecutive years in the last 5 years

Physical Demands

Must be able to lift and carry IT equipment weighing 50 pounds
Standing/Walking/Mobility required for meetings with other managers and employees
Climbing/Stooping/Kneeling: 10% of the time
Lifting/Pulling/Pushing: 10% of the time
Fingering/Grasping/Feeling: able to write, type, and use a telephone system 100% of the time
Sitting for prolonged and extended periods required

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7d ago

Technical Support Analyst I

MVT Services El Paso, TX

El Paso, TX

7d ago

Full time Customer Support End User Support Hardware Support

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Job Description

The Technical Support Analyst I at MVT Services plays a key role in keeping computer systems operating properly so end users can complete business tasks. The position supports customers through troubleshooting, documentation, monitoring, and escalation when issues require additional expertise.

Onsite Location

El Paso, TX (onsite)

Responsibilities

Respond to customer inquiries via phone or email.
Document and track customer issues using a ticketing system.
Deliver basic troubleshooting and problem-solving for common technical issues.
Follow standard operating procedures to resolve technical problems.
Provide step-by-step guidance to customers during issue resolution.
Escalate unresolved issues to higher-level support or specialized teams.
Monitor system alerts and notifications.
Perform basic system health checks and report anomalies.
Document solutions and create knowledge base articles for common issues.
Maintain accurate records of customer interactions and resolutions.
Assist customers with basic usage and navigation of products or services.
Provide training and educational resources to customers as needed.
Assist in the creation and maintenance of technical documentation.
Work closely with product development and delivery teams to resolve complex issues.
Perform system updates, patches, and maintenance tasks.
Identify opportunities for automation and process improvement.
Provide regular updates to users on issue progress, particularly for prolonged or complex cases.
Participate in professional development to stay current with industry trends and technologies.
May assist or observe with troubleshooting critical issues.
Work an on-call rotation as needed.
Maintain professionalism in written and verbal customer communication.

Requirements

Associate’s Degree in an IT related field or relevant work experience (preferred).
Two years (2) of relevant experience (preferred).
Equivalent combination of education and experience will be considered.
Basic certifications (preferred), including A+.

Tools & Technologies

A+

Benefits

401(k)
Dental Insurance
Health Insurance
Life Insurance
Paid Time Off
Tuition Reimbursement
Vision insurance

Note: Only full-time employees are eligible.

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13d ago

Tier 2 IT Helpdesk Technician for MSP

Excellent Networks Inc El Paso, TX

El Paso, TX

13d ago

$21 - $23/hr Full time Active Directory End User Support Hardware Support

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Job Description

Excellent Networks Inc is hiring a full-time Tier 2 IT Helpdesk Technician for an on-site position in El Paso, TX. In this role, you will work with escalated support requests, help clients troubleshoot Microsoft 365 and Windows environments, and support small IT initiatives through to completion.

This is a hands-on position that also includes occasional work outside standard hours for emergency support and maintenance, plus client site visits for installations and direct troubleshooting.

What you’ll do

Resolve escalated tickets from Level 1 technicians, including issues involving workstations, networks, and servers.
Assist end users with Microsoft 365, including email and desktop support problems.
Handle basic Windows Server administration, such as password resets, group management, and shared folder support.
Support and troubleshoot firewalls, routers, and switches under guidance.
Help with new PC deployments, printer setup, and installation of network equipment.
Support small projects including Microsoft 365 migrations, network upgrades, and server replacements.
Maintain accurate records by documenting work in the ticketing system and following established processes.
Travel to client sites as needed for hands-on support and installations.

Requirements

2-3 years of IT support experience (MSP experience preferred but not required).
Associate degree, IT certifications, or equivalent hands-on experience.
Comfort supporting Windows desktops and laptops running Windows 10/11.
Working knowledge of Active Directory, including application support, GPOs, shared folders, and permissions.
Familiarity with networking fundamentals such as IP addressing, DNS, and DHCP.
Knowledge of Microsoft 365 administration, including mailboxes, licensing, and basic troubleshooting.
Willingness to learn firewall, switch, and virtualization basics.
Friendly, professional communication, with strong organization and task prioritization.
Good documentation habits and attention to detail.
Desire to learn new technologies and grow with the company.

Technologies you’ll work with

Microsoft 365
Windows 10, Windows 11
Windows Server
Active Directory, GPO
PowerShell
VMware, Hyper-V

Benefits

Health insurance reimbursement
SEP IRA with company contribution
Paid time off and holidays
Annual company events and staff appreciation
Training and career development opportunities
Health insurance
Professional development assistance
Retirement plan

Work environment and logistics

Full-time, on-site role in El Paso, TX, with work in an office and at client locations.
Occasional after-hours work may be required for emergency support or maintenance.
Ability to lift 10-50 lbs for hardware installations.

Nice-to-have

CompTIA Network+, A+, or similar certifications
Exposure to basic scripting (PowerShell)
Experience with VMware, Hyper-V, or backup software

How to apply

Please apply via Indeed and also email your resume to resume@enielp.com with the subject line: "I Pay Attention to Details". Applications without this exact subject line will not be considered.

Job type: Full-time, Permanent

Pay: $21.00 - $23.00 per hour

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13d ago

Tier 1 IT Helpdesk Technician for MSP

Excellent Networks Inc El Paso, TX

El Paso, TX

13d ago

$18 - $20/hr Full time Active Directory Cloud Platforms Email Support

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Job Description

Excellent Networks Inc is seeking a full-time Tier 1 IT Helpdesk Technician to support end users at client locations in El Paso, TX (onsite). This role combines hands-on helpdesk work with direct client interaction, including setup and troubleshooting across workstations, email, cloud services, and printers. You will also manage core Microsoft services such as Active Directory and Exchange Online.

What you’ll get

Health insurance
Paid time off
Retirement plan
$18.00 to $20.00 per hour
Full-time role with in-person work location

Key responsibilities

Install PCs at client locations
Troubleshoot issues with workstations, email, cloud services, printers, and other technologies used by the company
Manage Active Directory and Exchange Online
Set up and troubleshoot network printers and other peripherals
Diagnose and repair software and hardware issues
Communicate with end users and internal staff to resolve IT-related issues
Answer helpdesk calls and log tickets in the helpdesk system

What we need from you

Associate’s Degree in Information Systems or related field
1 year of relevant technical experience
Strong knowledge of PC desktop support
Basic level knowledge of server support
Basic level knowledge of network device support
Spanish speaking ability
Excellent verbal and written communication skills
Ability to work with minimal supervision
Valid driver’s license and dependable transportation
Ability to work some nights and weekends as required
Must be able to lift 50 pounds
Microsoft Certifications are a plus but not required

Technologies you’ll work with

Active Directory
Exchange Online
Email
Cloud services
Network printers

How to apply

Apply on Indeed, and also email resume@enielp.com with a cover letter. Include the subject line: F8 for Safemode. Applications without this subject line will not be reviewed.

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16d ago

Customer Service Representative | Technical Support (Bilingual)

SPECTRUM El Paso, TX

El Paso, TX

16d ago

Full time Bilingual Communications Customer Service Customer Support

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Job Description

Spectrum is seeking a bilingual Customer Service Representative to support customers with technical help related to cable and video services. In this onsite role in El Paso, TX, you will take inbound phone calls, troubleshoot issues, and use computer systems to resolve questions while keeping customer relationships strong.

You will represent a Fortune 100 company as the direct voice of Spectrum, combining technical problem-solving with clear communication to deliver timely, knowledgeable support.

Responsibilities

Learn Spectrum’s core TV products, services, and billing processes to provide accurate, timely customer service
Serve as the voice of Spectrum by representing a Fortune 100 company
Troubleshoot and resolve technical issues related to cable and video services
Handle inbound phone calls to address a range of topics, including billing questions, account updates, and subscriber challenges
Resolve TV-related inquiries while helping create best-in-class customer experiences
Work in an open, friendly office environment with a supportive, energetic team
During each shift, answer calls, resolve issues, navigate computer systems, and continue learning about Spectrum’s business

Requirements

High school diploma or equivalent
Ability to work a variety of schedules, including nights, weekends, and holidays
Bilingual in English/Spanish
6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
Proficiency with MS Office, computer skills, and typing
Strong communication, organization, time management, and multi-tasking skills
Dependable, professional, solution-oriented, results-driven, and resilient work style

Technologies

MS Office

What Customer Service Representatives Enjoy Most

Learning about core TV products, services, and billing processes to deliver knowledgeable support
Representing a Fortune 100 company as the voice of Spectrum
Troubleshooting and resolving technical issues tied to cable and video services
Helping customers through inbound calls on topics such as billing questions, account updates, and subscriber challenges
Solving TV inquiries while contributing to best-in-class customer experiences
Working with a supportive, energetic team in an open and friendly environment

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19d ago

Technical Support Representative (Onsite Overnight Position)

InteLogix El Paso, TX

El Paso, TX

19d ago

$16+/hr Full time Computer Skills Customer Support End User Support

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Job Description

InteLogix offers paid training, comprehensive medical, dental, and vision insurance, paid time off, employee discounts, and career advancement. This is a full-time, non-seasonal onsite role in El Paso, TX supporting residential customers for a fiber internet, TV, and phone provider. As the first point of contact, you will help keep service running smoothly by resolving connectivity, router, and service or account concerns in real time.

Responsibilities

Handle customer questions in real time by phone, text chat, and email, delivering top-tier customer service
Evaluate issue urgency and provide solutions with a calm, professional, and courteous approach
Troubleshoot and resolve issues on the same day when possible to reduce the need for on-site technician visits
Diagnose and resolve router and home networking issues, including setup and configuration
Support customers with provisioning, rebuilding, and portal account setup
Accurately document each customer interaction in the Tech Support Desktop system
Maintain customer satisfaction standards in line with the client’s Repair Tech Support guidelines
Perform other duties as assigned

Requirements

High school diploma or GED required
1+ year of experience in a fast-paced, customer-facing support role (call center, retail, or technical support) preferred, ideally with hands-on troubleshooting for internet/telecom, cable, IT helpdesk, or similar
Strong analytical and logical problem-solving skills
Excellent written and verbal communication, with the ability to guide customers through troubleshooting steps clearly and patiently
Working knowledge of routers, home networking basics, and general computer literacy
Ability to multi-task and remain composed under pressure in a high-volume environment
Must be able to commute reliably to an on-site position based out of the El Paso, TX office
Schedule requires 7 days a week coverage with shifts between 12:00 AM and 11:59 PM (overnight). Must be available for a full-time, five-day schedule that includes at least one weekend day (Saturday or Sunday)
Strong attendance and reliability are required due to the need for consistent, on-time coverage
Customer-first mindset and professionalism across phone, email, and in-person interactions

What You’ll Use

Tech Support Desktop

Compensation: USD 16 per hour. Experience: 1+ years. Education: High school diploma or GED.

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4mo ago

Help Desk Engineer

Brown Jordan El Paso, TX

El Paso, TX

4mo ago Closed

$75k - $80k/yr Full time Active Directory Application Support Cloud Platforms

This position is no longer accepting applications (closed Jul 24, 2026).

Job Description

What Brown Jordan offers

Join Brown Jordan as a Help Desk Engineer in El Paso, TX, onsite, and become a key part of a team delivering end-user support, systems administration, and infrastructure troubleshooting across the organization. This senior role emphasizes ownership of complex issues, ongoing process improvements, and escalation leadership. The position requires 24/7 on-call availability across multiple sites and carries a competitive annual compensation range of USD 75,000–80,000. A Bachelor’s degree and 4–6 years of related experience are required.

Responsibilities

Provide first-, second-, and third-level technical support to onsite and remote users in English and Spanish
Serve as the escalation point for complex or critical issues that exceed frontline capabilities
Respond to, prioritize, troubleshoot, and resolve requests via ticketing, phone, email, chat, and in-person
Maintain proactive communication with end users and set clear resolution expectations
Be available 24/7 on call for after-hours, weekend, and emergency support situations
Provision and manage user accounts across Active Directory, Microsoft 365, and enterprise applications
Configure and deploy workstations, laptops (Windows and Mac), mobile devices, and peripherals
Lead OS imaging, deployment strategies, and device lifecycle management programs
Administer email environments including mailbox management, mail flow rules, and non-delivery diagnostics
Monitor, investigate, and respond to system alerts including disk capacity, malware events, patch failures, and performance degradation
Lead malware remediation efforts and manage endpoint security tooling
Troubleshoot and maintain antivirus agents, patch management pipelines, and system processes
Support network connectivity including printing, Wi-Fi, IP telephony, DHCP, DNS, and VPN
Assist with server-level troubleshooting and basic infrastructure support in coordination with senior IT staff
Lead and contribute to system upgrades, office technology rollouts, and infrastructure improvements
Develop and maintain knowledge base documentation, SOPs, and internal IT procedures
Identify recurring issues and proactively implement solutions to reduce ticket volume and improve reliability

Requirements

Bachelor’s Degree
4–6 years of experience in Help Desk, Desktop Support, or IT Engineering roles with progressive responsibility
Bilingual proficiency in English and Spanish (spoken and written) — required
AI-literate and comfortable using AI-enabled tools to improve troubleshooting efficiency, documentation quality, and service delivery
Experience supporting Windows and macOS in a domain environment
Strong working knowledge of Active Directory, Microsoft 365, Exchange Online, DNS, and Group Policy
Solid understanding of networking fundamentals (DHCP, Wi-Fi, DNS, RADIUS, TCP/IP, VPN)
Proven experience with endpoint imaging, device deployment, and lifecycle management
Ability to manage multiple concurrent priorities and perform under pressure
Excellent customer service, communication, and documentation skills
Must be available for 24/7 on-call rotation, including nights, weekends, and holidays

Technologies

Active Directory
Microsoft 365
Exchange Online
DNS
Group Policy
Windows
macOS
Intune
JAMF
Kandji
SCCM
Azure
AWS

Benefits

401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Application questions

Are you available for a 24/7 on-call rotation, including nights, weekends, and holidays?
Do you have a solid understanding of networking fundamentals (DHCP, Wi-Fi, DNS, RADIUS, TCP/IP, VPN)?

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Support Jobs in El Paso, TX

IT Helpdesk Technician

Technical Support Analyst I

Tier 2 IT Helpdesk Technician for MSP

Tier 1 IT Helpdesk Technician for MSP

Customer Service Representative | Technical Support (Bilingual)

Technical Support Representative (Onsite Overnight Position)

Help Desk Engineer

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