Support Jobs in El Paso, TX

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Help Desk Engineer

Brown Jordan El Paso, TX

El Paso, TX

Today

$75k - $80k/yr Full time Active Directory Application Support Cloud Platforms

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Job Description

What Brown Jordan offers

Join Brown Jordan as a Help Desk Engineer in El Paso, TX, onsite, and become a key part of a team delivering end-user support, systems administration, and infrastructure troubleshooting across the organization. This senior role emphasizes ownership of complex issues, ongoing process improvements, and escalation leadership. The position requires 24/7 on-call availability across multiple sites and carries a competitive annual compensation range of USD 75,000–80,000. A Bachelor’s degree and 4–6 years of related experience are required.

Responsibilities

Provide first-, second-, and third-level technical support to onsite and remote users in English and Spanish
Serve as the escalation point for complex or critical issues that exceed frontline capabilities
Respond to, prioritize, troubleshoot, and resolve requests via ticketing, phone, email, chat, and in-person
Maintain proactive communication with end users and set clear resolution expectations
Be available 24/7 on call for after-hours, weekend, and emergency support situations
Provision and manage user accounts across Active Directory, Microsoft 365, and enterprise applications
Configure and deploy workstations, laptops (Windows and Mac), mobile devices, and peripherals
Lead OS imaging, deployment strategies, and device lifecycle management programs
Administer email environments including mailbox management, mail flow rules, and non-delivery diagnostics
Monitor, investigate, and respond to system alerts including disk capacity, malware events, patch failures, and performance degradation
Lead malware remediation efforts and manage endpoint security tooling
Troubleshoot and maintain antivirus agents, patch management pipelines, and system processes
Support network connectivity including printing, Wi-Fi, IP telephony, DHCP, DNS, and VPN
Assist with server-level troubleshooting and basic infrastructure support in coordination with senior IT staff
Lead and contribute to system upgrades, office technology rollouts, and infrastructure improvements
Develop and maintain knowledge base documentation, SOPs, and internal IT procedures
Identify recurring issues and proactively implement solutions to reduce ticket volume and improve reliability

Requirements

Bachelor’s Degree
4–6 years of experience in Help Desk, Desktop Support, or IT Engineering roles with progressive responsibility
Bilingual proficiency in English and Spanish (spoken and written) — required
AI-literate and comfortable using AI-enabled tools to improve troubleshooting efficiency, documentation quality, and service delivery
Experience supporting Windows and macOS in a domain environment
Strong working knowledge of Active Directory, Microsoft 365, Exchange Online, DNS, and Group Policy
Solid understanding of networking fundamentals (DHCP, Wi-Fi, DNS, RADIUS, TCP/IP, VPN)
Proven experience with endpoint imaging, device deployment, and lifecycle management
Ability to manage multiple concurrent priorities and perform under pressure
Excellent customer service, communication, and documentation skills
Must be available for 24/7 on-call rotation, including nights, weekends, and holidays

Technologies

Active Directory
Microsoft 365
Exchange Online
DNS
Group Policy
Windows
macOS
Intune
JAMF
Kandji
SCCM
Azure
AWS

Benefits

401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Application questions

Are you available for a 24/7 on-call rotation, including nights, weekends, and holidays?
Do you have a solid understanding of networking fundamentals (DHCP, Wi-Fi, DNS, RADIUS, TCP/IP, VPN)?

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