Join Tesla as a Technical Support Specialist with our Residential Energy team in Draper, Utah, onsite. This role delivers multi-channel technical support, diagnosing issues, and helping customers maximize the benefits of Tesla energy solutions. Tesla offers a robust benefits package and a culture focused on innovation and meaningful impact in sustainable energy.
Benefits
- Medical plans with plan options and $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both with $0 paycheck contribution options
- Company paid Health Savings Account (HSA) contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life and AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time, flexible time for salary positions, accrued hours for hourly positions, and paid holidays
- Back-up childcare and parenting support resources
- Voluntary benefits including critical illness, hospital indemnity, accident insurance, theft and legal services, and pet insurance
- Weight loss and tobacco cessation programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
What to Expect
As a Technical Support Specialist, you will provide comprehensive support with a strong emphasis on clear communication and technical expertise. You will handle inquiries across account management, billing, contractual matters, and technical challenges, using state-of-the-art diagnostic tools to perform real-time analyses and deliver swift, effective resolutions that drive meaningful customer outcomes.
The ideal candidate is customer-focused, experienced in diagnosing complex issues, and capable of translating technical concepts into simple, actionable guidance. You will join a dynamic, purpose-driven team dedicated to advancing sustainable energy solutions and making a tangible impact for Tesla customers.
Responsibilities
- Provide world-class technical support via phone, chat, and email while meeting team KPIs and quality expectations
- Maintain strong product knowledge, follow established workflows and SOPs, and adapt to new tools, features, and troubleshooting methods in a fast-changing environment
- Coordinate with service, field, and technical partners as needed and proactively report patterns or emerging issues to improve products and processes
- Communicate clearly in writing and verbally, translating complex technical concepts into simple, actionable guidance
- Document all interactions with detailed steps, and escalate cases thoughtfully with clear problem statements and diagnostic information
- Diagnose Energy product issues by reviewing logs, app data, single-line diagrams, and monitoring tools to determine the correct resolution path
Requirements
- Experience supporting hardware, software, or connected systems in a technical support environment
- Flexibility to support changing priorities, surge needs, and scheduling that may include weekends or holidays
- Technical aptitude with a continuous learning mindset to stay current on new Energy products, updates, and workflows
- High attention to detail in diagnostics, documentation, and escalation practices using case management tools
- Customer-focused mindset with ownership and accountability for resolving cases end-to-end
- Strong analytical troubleshooting skills with excellent written and verbal communication to simplify complex technical topics
- Foundational understanding of electrical concepts, home networking, and mobile app usage for device and system management
