Birchstreet Support Jobs

1 job found

22d ago

FLEX Manager, BirchStreet Helpdesk

Marriott International, Inc Bethesda, MD

Bethesda, MD

22d ago

$23 - $40/hr Full time Application Support Birchstreet Customer Support

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Job Description

This temporary FLEX Manager position supports the BirchStreet Helpdesk operations for Marriott International, Inc. The role centers on onboarding hotels to the BirchStreet system, handling helpdesk tickets and escalations within SLA targets, and may involve regional coverage as needed.

Responsibilities

Provide high quality, professional technical support during property onboarding to the BirchStreet platform.
Act as the primary point of contact for properties to resolve day-to-day user issues.
Establish and oversee a system to log, track, and manage all incoming helpdesk tickets and escalations.
Develop job aids and other self-guided resources for end users addressing the most common helpdesk inquiries.

Requirements

Experience in hospitality or within a procurement function of an organization.
Experience using or supporting Procure-to-Pay platforms, with BirchStreet preferred.
Customer service experience supporting technology systems or large enterprise programs.

Technologies

BirchStreet
Procure-to-Pay platforms

Benefits

401(k) plan
Stock purchase plan
Discounts at Marriott properties
Commuter benefits
Employee assistance plan
Childcare discounts
Medical insurance
Dental insurance
Vision insurance
Health care flexible spending account
Dependent care flexible spending account
Life insurance
Disability insurance
Accident insurance
Adoption expense reimbursements
Paid parental leave
Paid sick leave
PTO balance accrual
Holidays (minimum of 9 holidays annually)

Additional Information

Job Number: 26069653
Job Category: Administrative
Location: 7750 Wisconsin Ave, Bethesda, Maryland, United States, 20814
Schedule: Full Time
Located Remotely: Yes
Position Type: Management
Pay Range: $23.99-$40.33 per hour
Expiration Date: 06/30/2026
Washington applicants only: Employees will accrue paid sick leave, with a PTO balance accrual of 0.0384 per hour worked, and are eligible for a minimum of 9 holidays annually.

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