FLEX Manager, BirchStreet Helpdesk

This temporary FLEX Manager position supports the BirchStreet Helpdesk operations for Marriott International, Inc. The role centers on onboarding hotels to the BirchStreet system, handling helpdesk tickets and escalations within SLA targets, and may involve regional coverage as needed.

Responsibilities

• Provide high quality, professional technical support during property onboarding to the BirchStreet platform.
• Act as the primary point of contact for properties to resolve day-to-day user issues.
• Establish and oversee a system to log, track, and manage all incoming helpdesk tickets and escalations.
• Develop job aids and other self-guided resources for end users addressing the most common helpdesk inquiries.

Requirements

• Experience in hospitality or within a procurement function of an organization.
• Experience using or supporting Procure-to-Pay platforms, with BirchStreet preferred.
• Customer service experience supporting technology systems or large enterprise programs.

Technologies

• BirchStreet
• Procure-to-Pay platforms

Benefits

• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts
• Medical insurance
• Dental insurance
• Vision insurance
• Health care flexible spending account
• Dependent care flexible spending account
• Life insurance
• Disability insurance
• Accident insurance
• Adoption expense reimbursements
• Paid parental leave
• Paid sick leave
• PTO balance accrual
• Holidays (minimum of 9 holidays annually)

Additional Information

• Job Number: 26069653
• Job Category: Administrative
• Location: 7750 Wisconsin Ave, Bethesda, Maryland, United States, 20814
• Schedule: Full Time
• Located Remotely: Yes
• Position Type: Management
• Pay Range: $23.99-$40.33 per hour
• Expiration Date: 06/30/2026
• Washington applicants only: Employees will accrue paid sick leave, with a PTO balance accrual of 0.0384 per hour worked, and are eligible for a minimum of 9 holidays annually.