Brokerage Operations Support Jobs

1 job found

17d ago

Technical Support Associate

HUB International Wilmington, MA

Wilmington, MA

17d ago

$21 - $36/hr Full time Account Servicing Administrative Support Brokerage Operations

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Job Description

The Technical Support Associate supports the Commercial Lines team by aiding Account Managers in servicing Commercial Lines accounts, issuing certificates, and handling related administrative tasks on a hybrid schedule in Wilmington, MA.

Compensation

Salary: USD 21 - 36 per hour

Responsibilities

Coordinate the servicing of assigned accounts with the Account Manager
Provide support to the Account Manager on certificate processing
Handle correspondence and the clerical processing of accounts, including input of data for each account into the Broker Management System
Assist in review of contracts regarding insurance requirements for certificate issuance
Navigate the management system to pull policy documents for certificate holders
Develop a comprehensive familiarity with all forms and paperwork, including their intent and purpose
Conduct business from a professional standpoint and demonstrate a willingness to learn
Prepare certificates of insurance, evidence of property, and binders of insurance forms as required
Maintain an accurate suspense system for items requiring a response
Electronic filing of communications and documents
Input and maintain data on the account management system and any ancillary systems as required
Attend industry related continuing education training and courses
Follow HUB Broker Standards
Implement a quality control review process to ensure production of quality work and excellent customer service
Conduct business with an understanding of the business and earnings implications of the Company
Other responsibilities as assigned by the Account Manager

Requirements

Three years of administrative related work experience, with insurance industry experience preferred
High school diploma or equivalent
Written communication: writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information
Quality management: demonstrates attention to detail
Project management: ability to work with a team and adhere to deadlines
Initiative: volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed
Proficiency with Microsoft Office products
Excellent organizational, communications and project management skills

Technologies

Broker Management System
Microsoft Office

Benefits

Health/dental/vision/life/disability insurance
FSA
HSA
401(k) accounts
Paid-time-off benefits such as vacation, sick, and personal days
Eligible bonuses, equity and commissions for some positions

Department Account Management & Service

Required Experience: 1-2 years of relevant experience
Required Travel: Negligible
Required Education: High school or equivalent

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