Account Servicing

Account Servicing Support Jobs

2 jobs found

1mo ago

Technical Support Associate

HUB International Wilmington, MA

Wilmington, MA

1mo ago Closed

$21 - $36/hr Full time Account Servicing Administrative Support Brokerage Operations

This position is no longer accepting applications (closed Aug 2, 2026).

Job Description

The Technical Support Associate supports the Commercial Lines team by aiding Account Managers in servicing Commercial Lines accounts, issuing certificates, and handling related administrative tasks on a hybrid schedule in Wilmington, MA.

Compensation

Salary: USD 21 - 36 per hour

Responsibilities

Coordinate the servicing of assigned accounts with the Account Manager
Provide support to the Account Manager on certificate processing
Handle correspondence and the clerical processing of accounts, including input of data for each account into the Broker Management System
Assist in review of contracts regarding insurance requirements for certificate issuance
Navigate the management system to pull policy documents for certificate holders
Develop a comprehensive familiarity with all forms and paperwork, including their intent and purpose
Conduct business from a professional standpoint and demonstrate a willingness to learn
Prepare certificates of insurance, evidence of property, and binders of insurance forms as required
Maintain an accurate suspense system for items requiring a response
Electronic filing of communications and documents
Input and maintain data on the account management system and any ancillary systems as required
Attend industry related continuing education training and courses
Follow HUB Broker Standards
Implement a quality control review process to ensure production of quality work and excellent customer service
Conduct business with an understanding of the business and earnings implications of the Company
Other responsibilities as assigned by the Account Manager

Requirements

Three years of administrative related work experience, with insurance industry experience preferred
High school diploma or equivalent
Written communication: writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information
Quality management: demonstrates attention to detail
Project management: ability to work with a team and adhere to deadlines
Initiative: volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed
Proficiency with Microsoft Office products
Excellent organizational, communications and project management skills

Technologies

Broker Management System
Microsoft Office

Benefits

Health/dental/vision/life/disability insurance
FSA
HSA
401(k) accounts
Paid-time-off benefits such as vacation, sick, and personal days
Eligible bonuses, equity and commissions for some positions

Department Account Management & Service

Required Experience: 1-2 years of relevant experience
Required Travel: Negligible
Required Education: High school or equivalent

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2mo ago

Merchant Services / Technical Support

Leadership Consulting Services Troy, MI

Troy, MI

2mo ago Closed

$25 - $29/hr Full time Account Servicing Administrative Support Client Services

This position is no longer accepting applications (closed Jun 29, 2026).

Job Description

The Merchant Services / Technical Support specialist provides frontline expertise in resolving merchant services issues, software troubleshooting, and IT infrastructure needs for both clients and internal teams. This onsite role in Troy, MI blends technical proficiency with customer service in a fast paced environment.

Job Overview

The selected candidate will act as the frontline expert for resolving technical issues related to merchant services, software troubleshooting, and IT infrastructure. A proactive, service oriented approach will ensure reliable support for clients and internal teams, guiding them through technical challenges and maintaining secure, efficient transactions.

Responsibilities

Process various merchant maintenance requests, including demographic changes, banking details, and account updates.
Assist with deposits and reconciliation activities as needed.
Troubleshoot technical or processing issues affecting terminals, gateways, and system integrations.
Maintain detailed client records and service notes within the CRM.
Ensure adherence to applicable industry regulations and company policies.
Proactively engage with clients to confirm satisfaction and identify appropriate upsell opportunities.
Handle incoming inquiries via phone, email, or chat and resolve issues promptly.
Monitor chargebacks and support dispute resolution efforts.
Provide technical support to merchants via phone, email, and live chat regarding payment systems, terminals, integrations, and transaction issues.
Troubleshoot issues related to POS systems, ecommerce payment gateways (Stripe, Authorize. net, Paypal), terminal setups, and merchant accounts.
Monitor and resolve support tickets in a timely manner while maintaining high levels of customer satisfaction.
Document common issues and solutions for internal knowledge bases.
Educate merchants on best practices for using systems, fraud prevention, and maintaining secure transactions.

Requirements

1 to 3 years of experience in customer service
1 to 3 years in merchant services, payment processing, or financial services
Strong understanding of credit card processing, POS systems, and ecommerce platforms
Excellent communication and interpersonal skills
Problem solving mindset with attention to detail
Ability to work independently and manage multiple tasks efficiently

Technologies

Stripe
Authorize. net
Paypal

Benefits

401(k)
Dental insurance

Pay

USD 25.00 - 29.00 per hour

Work Location

Location: Troy, Michigan. This is an onsite, in-person role.

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Account Servicing Support Jobs

Technical Support Associate

Merchant Services / Technical Support

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