Technical Support Associate

The Technical Support Associate supports the Commercial Lines team by aiding Account Managers in servicing Commercial Lines accounts, issuing certificates, and handling related administrative tasks on a hybrid schedule in Wilmington, MA.

Compensation

Salary: USD 21 - 36 per hour

Responsibilities

• Coordinate the servicing of assigned accounts with the Account Manager
• Provide support to the Account Manager on certificate processing
• Handle correspondence and the clerical processing of accounts, including input of data for each account into the Broker Management System
• Assist in review of contracts regarding insurance requirements for certificate issuance
• Navigate the management system to pull policy documents for certificate holders
• Develop a comprehensive familiarity with all forms and paperwork, including their intent and purpose
• Conduct business from a professional standpoint and demonstrate a willingness to learn
• Prepare certificates of insurance, evidence of property, and binders of insurance forms as required
• Maintain an accurate suspense system for items requiring a response
• Electronic filing of communications and documents
• Input and maintain data on the account management system and any ancillary systems as required
• Attend industry related continuing education training and courses
• Follow HUB Broker Standards
• Implement a quality control review process to ensure production of quality work and excellent customer service
• Conduct business with an understanding of the business and earnings implications of the Company
• Other responsibilities as assigned by the Account Manager

Requirements

• Three years of administrative related work experience, with insurance industry experience preferred
• High school diploma or equivalent
• Written communication: writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information
• Quality management: demonstrates attention to detail
• Project management: ability to work with a team and adhere to deadlines
• Initiative: volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed
• Proficiency with Microsoft Office products
• Excellent organizational, communications and project management skills

Technologies

• Broker Management System
• Microsoft Office

Benefits

• Health/dental/vision/life/disability insurance
• FSA
• HSA
• 401(k) accounts
• Paid-time-off benefits such as vacation, sick, and personal days
• Eligible bonuses, equity and commissions for some positions

Department Account Management & Service

• Required Experience: 1-2 years of relevant experience
• Required Travel: Negligible
• Required Education: High school or equivalent