Business Analysis

Business Analysis Support Jobs

3 jobs found

Today

Associate Business Systems Analyst

Baptist Health South Florida Miami, FL

Miami, FL

Today

$67k - $87k/yr Full time Business Analysis Business Systems Analyst Data Analysis

Apply Now

Job Description

Baptist Health South Florida offers an Associate Business Systems Analyst role for people who enjoy turning business goals into practical technology outcomes. This onsite position in Miami, FL supports career growth and development with clear pathways and ongoing support, plus comprehensive health and wellness resources. You will also have access to a wellness program designed to help employees reduce their medical plan deductible and tuition reimbursement to support continued learning and advancement.

In this role, you will apply analytical processes to plan, design, and implement technology systems and solutions that meet customer organization needs. You will translate business requirements into technical requirements, help support implementations, troubleshoot issues, and partner with operations and enterprise teams to move technology and digital initiatives forward.

Responsibilities

Apply analytical processes to plan, design, and implement technology systems and solutions aligned to business requirements.
Define, design, and implement strategic technology business solutions and lead small scale implementations.
Develop measurable, actionable approaches to accelerate implementation through optimized or established operational workflow and processes.
Partner with operations to ensure business ideas become clear, measurable requirements and outcomes.
Work with other Business Systems Analysts to research and evaluate enterprise applications and technologies that support organizational Technology and Digital initiatives.
Translate business needs into technical requirements, optimize existing implementations, and debug reported issues.
Install applications on BHSF managed devices (phones, iPads, desktops).
Assist with password resets and login across all systems.
Troubleshoot application issues on a desktop or other electronic device.
Provide phone support once a week, remotely.
Request security groups.
Interact with physicians, leaders, and technical teams; provide customer service.
Work well with teammates and support management requests and organizational changes.
Participate in on-call coverage: 1 every 9 weeks, at night.

Requirements

Bachelor’s degree.
Bachelor’s degree in Computer Science, MIS, Information Sciences, or related discipline, or equivalent work experience, which can include internship focused on technology and basic project management capabilities.
2+ years of experience in medium sized, fast paced corporate organizations.
Self-motivated with the ability to learn new concepts and job requirements.
Proven project leadership skills for small scale projects.
Basic budget forecasting capabilities, with the ability to deliver on time and on budget.
Basic skills in vendor management and risk mitigation.
Basic system vulnerability management competencies.
Knowledge of Structured Query Language (SQL).
Passion to learn and grow.

Salary Range

$67,152 - $87,297 per year (estimated range depending on experience).

EOE including disability/veterans.

View full job page →

10d ago

Business Analyst / Help Desk / Training Analyst

Agile Business Concepts, LLC Washington, DC

Washington, DC

10d ago

Full time Business Analysis Help Desk Support Information Technology (IT)

Apply Now

Job Description

Agile Business Concepts, LLC is seeking a Business Analyst / Help Desk / Training Analyst to help keep users supported, informed, and productive. This onsite role in Washington, DC combines business analysis with user support and training documentation, giving you the chance to turn real-world questions into clear requirements, actionable acceptance criteria, and stronger day-to-day workflows.

Responsibilities

Gather and document business requirements, user needs, workflow changes, and reporting requests.
Record, classify, and track support requests; coordinate resolution and maintain accurate ticket records.
Support user training and demonstrations by creating and maintaining quick-reference guides, user manuals, and operational documentation.
Assist with data calls and report requests, incorporating user feedback and helping clarify requirements.
Identify recurring user problems and recommend training updates, documentation improvements, or application enhancements.
Translate business problems into actionable requirements and acceptance criteria.
Maintain training records, recurring issue information, and support documentation to support continuity and knowledge management.

Requirements

Recommended target: 3–5+ years of business analysis, IT support, application support, training, or technical documentation experience.
Strong written and verbal communication skills.
Experience gathering requirements, documenting workflows, preparing user guides, and coordinating issue resolution.
Familiarity with ticketing systems, service-level reporting, user training, and knowledge management.
Ability to explain technical issues clearly to nontechnical users.
Preferred: SQL-based reporting, enterprise financial applications, Federal users, and help desk operations.

Tools

SQL

In this role, you will help connect support activities, training materials, and business requirements so users get timely help today and clearer guidance for tomorrow.

View full job page →

1mo ago

Business Process Analyst/System Help Desk

Yusen Logistics Secaucus, NJ

Secaucus, NJ

1mo ago Closed

$78k - $80k/yr Full time Application Support Business Analysis Business Process

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

Yusen Logistics is seeking a Business Process Analyst/System Help Desk member to support the NGA RORO NSA BPM team. This onsite role in Secaucus, NJ focuses on improving RORO business processes and supporting associated IT systems, including PRESTO, TOM, and other local systems, while also contributing to project execution for the NSA RORO Region.

Key Responsibilities

Participate in regular BPM Team meetings to share project status, risks, and issues, and to present proposed solutions for business process and system improvements.
Conduct regular project meetings in the office with stakeholders and departments as needed, facilitating discussions, capturing issues, and identifying or demonstrating solutions.
Document and communicate business requirements with NBSA for local system enhancements to ensure shared understanding of business needs.
Partner with NBSA to review UAT demonstrations prior to testing, building and sharing understanding of system enhancements and expected functionality.
Perform UAT for system enhancement and system defect tickets, and share UAT defect details with NBSA through tickets, email, and meetings.
Support prioritization by coordinating with NBSA on remediation next steps to resolve defects.
Collaborate with the NSA BPM Manager or Supervisor and other Secaucus office members on project planning.
Resolve business team issues and complete requests related to business processes or systems.
Support projects for business process improvement and system enhancement, including creating project plans for system releases and ad-hoc projects.
Run regular status meetings with key business stakeholders and the BPM team in Tokyo, as required, and coordinate with IT teams as needed.
Conduct business analysis to identify issues and propose solutions, including requirements gathering from Business Subject Matter Experts (SMEs) and documenting business requirements.
Collect and analyze business justification for enhancements, including ROI calculations comparing quantified business benefits versus enhancement costs for management approval.
Provide sign-off for Business Requirements, QA test scenarios, QA test results, and UAT readiness by developing and executing UAT plans.
Communicate project status, risks/issues, and remediation plans to management; monitor and measure process efficiency through KPIs and escalate activities that miss schedule or quality expectations.
Create enhancement or defect tickets for system changes, monitor ticket status, perform follow-up actions, and report updates back to business stakeholders.
Identify and communicate business priorities for system enhancements by business domain, and gather and define KPI definitions for those domains.
Liaise with internal and external parties, including NSA RORO business SMEs and management, the BPM team in Tokyo, and external customers and vendors.
Facilitate and/or participate in recurring status meetings with SMEs, BPM, and IT as required, and work with NSA BPM management to define overall priority and direction for business initiatives such as process optimization and system enhancement definition.

Required Qualifications

2+ years of Business Analyst experience preferred and/or Shipping Business experience.
Problem Solver with the ability to dissect complex problems and propose appropriate solutions and alternatives.
Positive attitude and the ability to inspire others when facing challenges.
Proactive/self-starter who completes assignments through initiative.
Results-oriented approach that values strategy and planning while focusing on execution that supports competitive advantage.
Continuous improvement mindset with a realistic viewpoint.
Accountability as a team player who follows tasks through to completion and holds self and others to commitments.
Ability to communicate clearly and timely, providing concise and candid feedback.
Business acumen to support efficient decision-making and positive outcomes.
Business analysis experience documenting business and functional requirements, as well as Standard Operating Procedures (SOP).
Business knowledge of RoRo business and/or Shipping/Ocean Carrier-related business functions (preferred but not required).
Must be proficient in the Microsoft Office suite, including Excel, Word, PowerPoint, and Visio.
Bachelor’s Degree required.

Systems and Tools

PRESTO
TOM
Microsoft Office suite
Excel
Word
PowerPoint
Visio

Location and Employment Information

Location: Secaucus, NJ (onsite)
Salary range: USD 78,000 to USD 80,000 per year

Benefits

Medical, Dental, and Vision
401(k) with company match and Pension Plan
Flexible Spending Accounts
Life Insurance
Tuition Assistance Program
Vacation

View full job page →

Business Analysis Support Jobs

Associate Business Systems Analyst

Business Analyst / Help Desk / Training Analyst

Business Process Analyst/System Help Desk

Get Business Analysis Support Jobs alerts