Miami, FL

Support Jobs in Miami, FL

10 jobs found

Include remote jobs

Today

Help Desk Technician

Dytech Group Miami, FL

Miami, FL

Today

$49k - $52k/yr Full time Active Directory Customer Support End User Support

Apply Now

Job Description

Dytech Group is hiring a Help Desk Technician to deliver level 1 and level 2 support, security services, SysAdmin assistance, and remote troubleshooting.

Responsibilities

Answer, assess, troubleshoot, and prioritize technical requests via telephone, email, and service tickets from business clients.
Provide ongoing support for issues affecting computer servers and desktops, printers, and network infrastructure.
Support client security by implementing cyber security procedures and standards.
Contact customers, gather details, troubleshoot, and document issues accurately and completely in the IT Service Management System.
Follow up on outstanding requests, monitor assigned ticket queues, and respond to tickets.
Escalate and assign complex incidents to level 3 support groups.
Document service calls and follow Dytech Group procedures for paperwork and process.

Requirements

1+ year of help desk experience (1–2 years preferred).
Experience troubleshooting and monitoring Windows Desktops, network, printers, and Windows Server.
Experience addressing cyber security issues.
Some certification preferred, such as: Cyber Security, A+, Network+, or MCP.

Technology Focus

Windows Desktops
Windows Server
Cyber Security
IT Service Management System

Work Location & Schedule

Location: Florida (hybrid)
Training: Remote work after 30 days of in-office training in Oviedo, FL.
Schedule: 8 hour shift

Salary

USD 49,170 - 52,072 per year

Benefits

401(k)
401(k) matching
Health insurance
Paid time off
Dental insurance
Retirement plan
Vision insurance
Paid holidays

View full job page →

3d ago

IT Support Tech

Parsons Miami, FL

Miami, FL

3d ago

$22 - $40/hr Full time Application Support Desktop Support End User Support

Apply Now

Job Description

What Parsons offers

Parsons provides an onsite IT Support Technician role in Miami, with a competitive hourly range of USD 22 to 40. The position includes after hours service desk coverage and opportunities to contribute to IT projects under the guidance of a Project Manager. You will join a team oriented toward reliable end-user support and continuous improvement, with a strong emphasis on delivering timely solutions to maintain productive workflows.

Financial Wellness
Work Life Harmony
Career Development
Veteran Support
Mind & Body
Health

Responsibilities

Provide remote analytical and IT technical support to Parsons end users for personal computers, workstations, software, and related hardware.
Answer end user questions and troubleshoot standard IT issues, problems, and failures with Parsons hardware, software, peripherals, or workstations via telephone, email, or Instant Messenger.
Identify, categorize, and isolate user questions and problems; resolve when possible or escalate to senior Service Desk staff or other Parsons IT groups.
Research and develop solutions for standard software and hardware questions, issues, problems, and failures.
Maintain a solid understanding of the MIS environment and the technologies associated with individual computers, workstations, software, and Parsons standard configurations.
Document and report all service requests and outcomes following Parsons procedures and practices.
Provide Service Desk on-call support for nonbusiness hours, including weekends and holidays.

Requirements

High School Diploma or equivalent plus 2+ years of related work experience providing end-user support (or an equivalent combination of work experience and education).
At least one Microsoft or Cisco Certification is preferred.
Basic knowledge of Microsoft operating systems and applications, along with understanding of personal computer technology and hardware.
Familiarity with the MIS environment.
Ability to identify, analyze, and resolve common technical issues and problems with PCs, workstations, software, and related hardware.
Ability to write basic documents such as emails or memos.

Technologies

Microsoft operating systems, Microsoft applications

Security clearance

Security clearance requirement: None

View full job page →

10d ago

IT Service Desk Technician

Chen Medical Associates Miami, FL 🇺🇸 Remote

Miami, FL

10d ago

$22 - $31/hr Full time Application Support Customer Service Customer Support

Apply Now

Job Description

Based in Miami, Florida with remote work options, the IT Service Desk Technician delivers first-line IT support for enterprise end users, handling triage, troubleshooting, and incident communication across both remote and on-site environments. The role covers hardware, software, and mobile devices, and contributes to SOPs and knowledge-base documentation.

Responsibilities

Serve as the initial point of contact for customers via phone, email, or notifications from the service management tool.
Perform initial triage to clearly define the problem, assess its severity, and determine the appropriate response.
Escalate issues to the appropriate teams as needed to drive resolution.
Keep customers informed about progress and answer questions as issues are being addressed.
Perform moderate troubleshooting for custom in-house applications.
Repair, install, manage, and support personal computer hardware and peripherals.
Adhere to Tier 1 processes and ticket documentation standards for all processed tickets.
Provide Tier 1 support for mobile devices, including configuration and email synchronization for iPhones and Android devices.
Install, repair, and upgrade company-wide applications on workstations; troubleshoot VPN access for remote or field employees; install and configure printers and scanners.
Educate end users on how to use the company's software.
Document troubleshooting procedures, operations manuals, knowledge-base entries, and user guides.
Assist all users with questions, complications, and problems.
Monitor the help desk queue and process tickets according to priority.
Perform other duties as assigned or modified by management.

Requirements

Minimum two years of IT service desk experience.
High school diploma or equivalent.
Knowledge of computer hardware and major software applications, including Microsoft Office.
Knowledge of basic networking concepts.
Intermediate knowledge of Windows client operating systems (for example Windows 8/10) and related OS troubleshooting.
Basic understanding of servicing computer hardware.
Excellent customer service skills.
Strong organizational and prioritization abilities.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and a range of other office productivity tools.
Ability and willingness to travel locally, regionally, and nationwide up to 10% of the time.
Fluency in English, both spoken and written.

Technologies

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Windows client operating systems (Windows 8/10)
VPN
Mobile devices: iPhone (iOS) and Android
Service management tool

Pay Range

USD 22.00 - 31.42 per hour

Employee Benefits

Helpful documents

View full job page →

13d ago

In-Home Sales & Tech Support (Part Time)

Asurion Insurance Services Miami, FL

Miami, FL

13d ago

$21+/hr Part time Customer Service Customer Support Field Service

Apply Now

Job Description

Part-time in-home sales and tech support role on site in Miami, FL with Asurion Insurance Services, earning USD 21 per hour.

Responsibilities

Represent Asurion on the front line by applying the Serve, Solve, Sell framework to guide customer interactions.
Complete paid training before working independently in the field.
Build product knowledge and gain hands-on sales experience while developing communication, negotiation, and problem-solving skills.
Receive ongoing coaching and mentorship to support growth and maintain tech confidence.
In the field, apply the Serve, Solve, Sell model by:
- Serve: meet customers in-home, in-office, or at their location; interactions are pre-scheduled to help you reach sales targets.
- Serve: deliver exceptional service with the customer at the center of every interaction.
- Solve: leverage your expertise to address tech issues and present clear solutions for customers of varying technical knowledge.
- Solve: ensure customers depart with a workable resolution and a product plan for future tech needs.
- Sell: recommend a tailored set of Asurion products based on customer needs.
- Sell: listen actively and position products to meet identified requirements.
- Sell: employ persuasive negotiation and communication skills to close appropriate sales.

Requirements

Comfortable working in a sales environment with set targets.
Valid driver’s license with a satisfactory driving record and at least 1 year of driving experience.
Ability to provide proof of valid car insurance (Manhattan excluded).
Personal vehicle (excluding motorcycles); customer visits are in neighborhoods and cities around the inventory warehouse with a one-way travel distance up to 120 miles.
Flexible 5‑day workweek to meet customers on their schedule, including evenings, weekends, and holidays.
Personal cellphone to stay connected while on the job.
Comfortable working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a passion for learning a wide range of skills applicable to multiple career paths.
Naturally outgoing and comfortable engaging with people.
Note: Work hours may vary based on business needs and market demand; some flexibility may be required.

Benefits

Base hourly rate is guaranteed for all hours worked, with bi-weekly pay; earned pay can be accessed early.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement based on IRS guidelines, paid weekly.
$35 monthly phone stipend.
Three weeks of paid training focused on your success.

Health and Safety Measures

Asurion prioritizes employee health and safety; meeting customers at their homes is part of delivering a strong customer experience, with efforts to ensure all employees feel safe on the job.

View full job page →

23d ago

Electrical Technical Support Specialist

Matthews International Corporation Miami, FL

Miami, FL

23d ago

$18 - $25/hr Full time Electrical Engineering Application Support Customer Support

Apply Now

Job Description

The Electrical Technical Support Specialist supports Matthews International Corporation's M-Pyre system by delivering real-time, hardware-focused troubleshooting of electrical and mechanical equipment to customers worldwide. The role encompasses remote, phone, chat, and email support, training, and close collaboration with clients, operating on a 4/10 in-office schedule with overtime opportunities.

Responsibilities

Provide technical assistance to customers, sales teams, distributors, field service personnel, and operations via telephone, internet, or field environments.
Resolve complex issues related to electrical and mechanical equipment with a hands-on troubleshooting approach.
Set up online customer accounts through web interfaces.
Route incoming calls to the appropriate department to ensure timely handling.
Document all support activities in TeamViewer, Salesforce, and other platforms.
Prepare inventory lists for required parts and equipment.
Estimate repair or product costs for customers and internal teams.
Participate in problem solving and root cause analysis with customers.
Provide training on technical support to internal and external staff.
Perform additional duties as assigned.

Requirements

Associate degree or equivalent from a two-year college or technical school in Information Technology or a related field is preferred.
In lieu of a degree, 4+ years of experience in a technical service technician role with strong customer service.
Minimum 2+ years of prior technical support experience, or an equivalent combination of education and experience.
High proficiency with Windows OS, Android, and Apple devices, plus Microsoft Office Suite (especially Outlook) and internet-based applications and tools.
Experience in the cremation or deathcare industry is a plus.
Mechanical and electrical aptitude, including the ability to guide others in using tools for equipment setup, installation, or calibration.
Experience with CRM or remote support tools such as Salesforce and TeamViewer.
Strong problem-solving and analytical abilities.
Effective verbal and written communication skills.
Ability to prioritize, multitask, and work effectively in a fast-paced environment.
Self-motivated with strong attention to detail, deadlines, reporting, and follow-through.
Ability to develop and maintain collaborative relationships across the organization and with external clients.
Ability to work autonomously and as part of a team in a deadline-driven setting.
Willingness to work overtime as necessary.
Occasional travel locally, nationally, and internationally may be required.

Technologies

M-Pyre system
TeamViewer
Salesforce
Windows OS
Android
Apple devices
Microsoft Office Suite (Outlook)

Benefits

Medical, Dental & Vision
Earned Time Off
Paid Holidays
401(k) program with company match and an Employee Stock Purchase Program
Education Perks
Dependent Scholarship Opportunities

Location

Florida, hybrid work arrangement. Primary on-site location in Apopka, FL 32703, with in-office scheduling on a 4/10 plan.

Compensation

USD 18 - 25 per hour.

Physical Aspects and Work Environment

Regularly stand, walk, sit, and engage in speaking, listening, and seeing tasks.
Occasionally lift and/or move up to 10 pounds.
Reasonable accommodations may be provided to enable essential functions.

View full job page →

1mo ago

Technical Support Specialist (Plumbing & Bath Products) - Bilingual English/Spanish

SW CORP Miami, FL

Miami, FL

1mo ago Closed

$20 - $20/hr Full time Bilingual Contact Center Customer Support

This position is no longer accepting applications (closed Jul 16, 2026).

Job Description

On-site bilingual Technical Support Specialist role supporting ANZZI plumbing and bath products in Miami, FL.

Responsibilities

Take inbound and outbound customer calls with professionalism and a customer-first approach, using the company phone system
Manage and resolve support tickets in Zendesk, ensuring timely follow-up and thorough documentation
Diagnose and troubleshoot plumbing connections, installation setup, electrical components, water flow, drainage, and mechanical functionality of ANZZI products
Escalate complex product or warranty cases appropriately while maintaining ownership of the customer relationship
Coordinate resolutions with internal teams via Microsoft Teams
Assist with parts identification, installation guidance, and warranty claim processes
Maintain up-to-date knowledge of ANZZI product catalog and new releases

Requirements

Fluent bilingual proficiency in English and Spanish (written and spoken)
1–3 years in technical support, customer service, or home improvement/plumbing-related roles
Experience with Zendesk or similar ticketing platforms, Microsoft Teams, and standard office tools
Strong communication style: warm, patient, and clear on the phone
Ability to interpret product manuals, spec sheets, and installation guides and translate them into plain-language guidance for customers
Detail-oriented, organized, and able to manage multiple open tickets simultaneously
Experience with or interest in plumbing, bathroom, or kitchen fixtures is a plus
On-site availability Monday through Friday, 9:00 AM – 5:00 PM

Technologies

Zendesk
Microsoft Teams
Intermedia

Benefits

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

About ANZZI

ANZZI manufactures premium bathroom, kitchen, and home fixtures, offering products ranging from freestanding soaking tubs and walk-in tubs to shower systems, faucets, toilets, tankless water heaters, and more. The support team plays a key role in delivering luxury-quality products to customers.

Role Overview

Join a fast-growing bathroom and kitchen fixture brand in the United States. As a Technical Support Specialist, you will help customers and dealers resolve real-world product issues while building expertise in plumbing, home improvement, and customer service. The role offers potential for long-term growth in product support, warranty operations, and technical services.

Nice to Have

Experience with Intermedia or similar VoIP phone systems
Familiarity with warranty or parts fulfillment processes
Plumbing experience
Background in home improvement, construction, or related trades

What Success Looks Like

Timely and accurate resolution of escalated technical cases
High customer satisfaction (CSAT) and strong communication quality
Reduced returns through effective troubleshooting and guidance
Clear, consistent documentation of issues and resolutions
Contribution to improved internal processes and knowledge base

Application Questions

Do you have experience with plumbing fixtures, appliances, or product installation?
Do you have hands-on troubleshooting experience with mechanical or electrical products?
This is not an IT or software support role. Do you have experience supporting physical products?
Are you bilingual in English and Spanish?

Work Location

On-site, in Miami, FL

View full job page →

1mo ago

Help Desk Technician

Premium Health Care Miami, FL

Miami, FL

1mo ago Closed

$50k - $55k/yr Full time Application Support Computer Skills End User Support

This position is no longer accepting applications (closed Jul 15, 2026).

Job Description

Onsite Help Desk Technician role with Premium Health Care in Miami, FL, delivering IT support across multiple offices and requiring after-hours on-call availability.

Responsibilities

Answer inbound calls from customers and staff in a courteous, professional manner.
Track and resolve Help Desk tickets and service requests promptly.
Address issues via phone, email, and in-person assistance.
Provide on-site IT support at multiple office locations.
Travel between offices to install, configure, maintain, and troubleshoot equipment.
Help users install, use, and implement products.
Investigate inquiries and technical concerns promptly and professionally.
Diagnose and fix hardware, software, printer, network, and connectivity issues.
Install, configure, upgrade, and repair desktops, laptops, printers, mobile devices, and peripherals.
Deploy new computer equipment and workstations.
Maintain accurate inventory and asset tracking.
Document interactions, troubleshooting steps, and resolutions in the ticketing system.
Run diagnostics and perform routine maintenance to identify and resolve issues.
Escalate complex problems to higher-level support when needed.
Follow up with customers to confirm complete resolution of issues.
Assist with user account setup, password resets, and access management.
Support Microsoft 365 apps and other business software.
Maintain confidentiality and comply with security policies and procedures.
Participate in after-hours, weekend, and emergency on-call shifts as required.
Perform additional duties as assigned.

Technologies

Windows operating systems
Microsoft Office and Microsoft 365
Microsoft 365 applications

Benefits

Employee discount
Paid time off

Requirements

A high school diploma or equivalent is required; an Associate degree in Information Technology or a related field is preferred.
Prior Help Desk, Desktop Support, or Technical Support experience is preferred.
Strong knowledge of Windows operating systems, Microsoft Office/Microsoft 365, and common business applications.
Ability to diagnose and resolve basic to intermediate computer, software, and network issues.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Detail-oriented with the ability to maintain accurate ticket documentation.
Strong organizational and time-management skills.
Ability to prioritize multiple tasks and work effectively under pressure.
Ability to work independently and as part of a team.
Willingness to continuously learn new technologies and processes.
Valid driver's license and reliable transportation required.
Ability and willingness to travel between company office locations on a regular basis.
Availability to participate in an on-call rotation and provide weekend support as needed.

Qualifications

A high school diploma or equivalent is required; an Associate degree in Information Technology or related field is preferred.
Previous Help Desk, Desktop Support, or Technical Support experience is preferred.
Strong knowledge of Windows operating systems, Microsoft Office/Microsoft 365, and common business applications.
Ability to diagnose and resolve basic to intermediate computer, software, and network issues.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Detail-oriented with the ability to maintain accurate ticket documentation.
Strong organizational and time-management skills.
Ability to prioritize multiple tasks and work effectively under pressure.
Ability to work independently and as part of a team.
Willingness to continuously learn new technologies and processes.
Valid driver's license and reliable transportation required.
Ability and willingness to travel between company office locations regularly.
Availability to participate in an on-call rotation and provide weekend support as needed.

Desirable Attributes

Maintains confidentiality and professionalism at all times.
Remains open to feedback and new ideas.
Shares knowledge and assists team members when needed.
Demonstrates initiative and a strong sense of ownership.
Reacts well under pressure and adapts to changing priorities.
Treats customers and coworkers with respect and professionalism.
Consistently meets productivity and performance standards.
Looks for opportunities to improve processes and service quality.

Physical Requirements

Ability to lift and move computer equipment weighing up to 50 pounds.
Ability to work under desks, in equipment rooms, and in office environments as needed.
Frequent travel between company office locations.