Miami, FL

Support Jobs in Miami, FL

23 jobs found

Include remote jobs

Today

Helpdesk Technician I

Independent Living Systems Miami, FL

Miami, FL

Today

Full time Application Support Comptia Comptia A+

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Job Description

The Helpdesk Technician I at Independent Living Systems delivers first-level technical support to end-users, serving as the initial point of contact for helpdesk requests. This onsite role in Miami, FL supports troubleshooting and resolution of hardware, software, and connectivity issues, with appropriate documentation and escalation.

What You’ll Do

Handle incoming helpdesk requests using phone, email, or the ticketing system in a timely and professional manner.
Diagnose, troubleshoot, and resolve hardware, software, and network connectivity issues for end-users, including desktops, laptops, printers, and mobile devices.
Support user account management activities, including password resets, access permissions, and software installations.
Record all support activity and outcomes accurately in the helpdesk ticketing system to maintain clear communication and tracking.
Coordinate with senior IT staff to escalate issues that cannot be resolved at the first level.
Complete ongoing training to remain current with healthcare IT systems and best practices.
Maintain alignment with Our Mission and follow ILS Experience Standards of Excellence.

Minimum Qualifications

High school diploma or equivalent.
Basic understanding of computer hardware, operating systems (Windows preferred), and common software applications.
1 year of experience providing technical support in a professional environment, preferably in healthcare or a related field.
Strong communication skills, including the ability to explain technical concepts to non-technical users.
Ability to work independently and as part of a team in a fast-paced environment.
Relevant experience may substitute for the educational requirement on a year-for-year basis.

Preferred Qualifications

Associate degree or certification in Information Technology, Computer Science, or a related field.
Experience with healthcare information systems such as Electronic Health Records (EHR) or Health Information Management Systems.
Familiarity with network fundamentals, including TCP/IP, VPN, and wireless technologies.
CompTIA A+ or similar technical certification.

Technologies You May Work With

Windows
Electronic Health Records (EHR)
Health Information Management Systems
TCP/IP
VPN
Wireless technologies
CompTIA A+

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Today

Technical Support

DXC Technology Miami, FL

Miami, FL

Today

Full time Customer Support End User Support Hardware Support

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Job Description

Provide on-site technical support for installations, maintenance, and customer hardware issues in Miami, FL.

Responsibilities

Investigate and resolve complex installation and maintenance matters of significance
Deliver on-site field support, including installation and servicing, repairing, and maintaining customer systems and equipment
Verify and approve the operational quality of system equipment
Troubleshoot and resolve customer issues related to hardware installation, repair, upgrades, and ongoing maintenance
Instruct customers on how to operate and maintain systems and equipment
Route problems to the appropriate personnel or service areas for follow-up testing and troubleshooting
Act as a liaison between customers and project teams for both administrative and technical matters
Analyze system problem trends and prepare related reports

Requirements

Minimum 1 year of field support experience
Ticket management and asset management experience
Strong experience with hardware/software installation, support, and troubleshooting
Working knowledge of Windows 10 and Windows 11
Mac OS and iOS support experience
Network printer support, including HP configuration, consumable swaps, and moves
Experience with Active Directory, MS Office, phone security, and OS365
Networking troubleshooting and support skills
Support skills related to VPN connectivity and security
Ability to configure new PCs and notebooks using imaging methods, including SCCM and standalone approaches
Remote installation support for software and hardware
Basic networking concepts knowledge and Hands and Eyes support

Technologies

Windows 10, Windows 11
Mac OS, iOS
Active Directory
MS Office, OS365
VPN
SCCM
Remote Install
HP configuration
Network Printer

Preferred Education and Training

High school or G.E.D.
Lenovo or other vendor certifications
CompTia A+, Network+, Security+ (preferred but not required)
Apple training (preferred but not required)

Disability Accommodations

DXC provides a way to request a reasonable accommodation for individuals with disabilities, disabled veterans, or wounded warriors who have limited ability to access or use the site due to a disability
Requests must be submitted via email for disability-related accommodations
DXC responds only to accommodation requests related to a disability

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Today

Technical Support

DXC Technology Miami, FL

Miami, FL

Today

Full time Customer Support End User Support Hardware Support

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Job Description

Join DXC Technology in Miami, FL (onsite) and help customers keep mission-critical systems running. This Technical Support role focuses on hands-on field assistance, diagnosing complex installation and maintenance issues, and translating findings into clear follow-up. You’ll provide on-site servicing, verify operational quality of equipment, and analyze system problem trends to support continuous improvement.

What you’ll do

Investigate and resolve complex installation and maintenance matters that require deeper support and follow-through.
Deliver on-site field support, including installation, servicing, and repair of customer systems and equipment.
Resolve customer issues related to hardware installation, repair, upgrades, and maintenance.
Verify and approve operational quality of system equipment.
Instruct customers on operation and maintenance of systems and equipment.
Refer issues to the appropriate personnel or service areas for continued testing, troubleshooting, and follow-up.
Act as a liaison with customers on administrative and technical matters for assigned projects.
Perform analysis and prepare reports on system problem trends and issues.

Required experience & skills

2 years of field support experience.
Ticket and asset management experience.
Strong capability with hardware/software installation, support, and troubleshooting.
Experience supporting Windows 10 and Windows 11.
Ability to support Mac OS and iOS.
Hands-on support for network printers, including HP configuration, consumable swaps, and moves.
Experience with Active Directory, MS Office, phone security, and OS365.
Networking troubleshooting and support knowledge.
Support skills for VPN connectivity and security.
Experience configuring new PC’s/notebooks via imaging and SCCM, including standalone setups.
Remote install experience for software/hardware support.
Knowledge of basic networking concepts and Hands & Eyes support.
High school or G.E.D.

Certifications and training (preferred)

Lenovo or other vendor certifications.
CompTIA A+, Network+, Security+ (preferred but not required).
Apple training (preferred but not required).

Technologies you’ll work with: Windows 10, Windows 11, Mac OS, iOS, Network Printer, HP configuration, Active Directory, MS Office, OS365, VPN, SCCM, and Remote Install.

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1d ago

Desktop Support Engineer

Axiom Technologies Miami, FL

Miami, FL

1d ago

Full time Customer Support End User Support Hardware Support

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Job Description

Axiom Technologies is seeking a Desktop Support Engineer for onsite support in Miami, FL. This Independent Contractor / Full Time role provides first and second-level, on-site help for end users while keeping service quality high through strong triage, queue monitoring, and timely updates in ServiceNow and other knowledge resources.

What you’ll do

Provide 1st/2nd level Help Desk support by triaging and prioritizing service requests, resolving end-user issues, and coordinating with other technicians when needed.
Maintain steady coverage by monitoring the individual queue to address routine and non-routine desktop issues and requests.
Escalate appropriately and serve as a technical escalation point for end users when issues require deeper support.
Deliver intermediate-to-advanced IMAC (installs, moves, adds, changes), including hardware roll-outs, refreshes, and deployment activities for PCs, laptops, printers, POS devices, and related equipment.
Perform intermediate-to-advanced deskside support, including installing and troubleshooting hardware, software, and network-related issues.
Support software installation and upgrades, and handle desktop support tasks end users depend on.
Complete basic LAN and internetworking-related activities using strong internetworking and troubleshooting skills.
Keep documentation current by updating ServiceNow and other data repositories (such as a knowledge base) promptly.
Follow group practices and procedures, comply with applicable corporate policies, and maintain productive working relationships with IT peers, management, and client areas.
Identify technical and process gaps and recommend improvements, while working toward target ticket volumes and resolution levels.
Coordinate and consult with client areas to analyze problems, understand needs, and recommend technical solutions.

What you bring

3+ years of strong experience providing IT Infrastructure field support, troubleshooting hardware, software, and operating system issues.
Ability to resolve issues while not impacting or violating hardware warranty and meeting customer security compliance requirements.
A+ certification and at least one certification from Cisco or Microsoft.
May also hold additional OEM certifications (Dell, Toshiba, Lenovo, HP).
Strong customer service and communication skills.
Proven ability as a self-starter who can manage multiple tasks, work independently or in a team, and complete tasks with minimal supervision.
Must be able to work flexible work schedules.
Proficiency in Windows 10 & 11 and Office Suite / O365.

Tools and technologies

ServiceNow, knowledge base
Windows 10, Windows 11
Office Suite, O365
Cisco, Microsoft

Start date: Immediate
Location: Miami, FL (On-site)
Contract type: Independent Contractor / Full Time
Eligibility: U.S. Citizens and Green Card Holders preferred

If you are interested in this role, forward your resume to careers.us@axiomtechnologies.com.

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7d ago

Help Desk Analyst

Miami Jewish Health Miami, FL

Miami, FL

7d ago

Full time Active Directory Application Support Customer Support

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Job Description

Miami Jewish Health is hiring a Help Desk Analyst to deliver remote first-line IT support for internal and external customers. In this onsite role in Miami, FL, you will help troubleshoot enterprise software and workplace technology while tracking requests from intake through resolution, using a ticketing approach and escalation pathways when issues require additional expertise.

What you’ll do

Provide first-line technical support by telephone, email, and remote-connect methods for hardware, network, systems, and software applications.
Support enterprise environments including workstation and laptop computers, mobile devices, printing/telecom needs, and network services.
Log every customer contact in the Track-It ticketing system using standard desk-level procedures.
Research, diagnose, and follow issues and questions through to the fastest possible resolution using resources such as the knowledge base, diagnostic tools, vendors, Internet research, support forums, and internal IT team knowledge.
Track and contribute to continuous improvement of Incident Resolution Time and other customer satisfaction KPIs.
Identify situations that require urgent attention and escalate to 2nd/3rd-level support resources and/or vendors.
Use diagnostic techniques to identify recurring problems, investigate root causes, and recommend or implement solutions to prevent common failures.
Continuously expand and improve the knowledge base with documentation, examples, and process refinements.
Provision desktop, laptop, and mobile devices for new users.
Assist with equipment provisioning for new facilities and network buildouts.
Maintain accurate inventory records and participate in IT asset lifecycle processes.
Respond quickly to emergency situations both during and outside of normal business hours.
Participate in the Change Control process.
Support team efforts by completing related tasks as needed.

Technology areas you’ll support

Track-It ticketing system
Microsoft Windows, Server
Office 365, Microsoft Office
Active Directory
Browsers, DNS, and Wi-Fi

Required qualifications

Education: Associate Degree in Computer Science or equivalent
Experience: One to two years related experience
Knowledge of current computing practices, standards, and equipment
Knowledge of MS Windows and Server, Office 365, and Active Directory
Ability to speak, read, and write English
Ability to think and act calmly to manage unusual occurrences in the role
Ability to ensure confidentiality and security of patients’ medical information

Work environment and expectations

Normal working condition with adequate lighting and ventilation
Exposure to electrical components and high voltage electrical devices
Ensures resident/patient rights are adhered to
Demonstrates professionalism and accountability
Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward residents, patients, family members, employees, and other facility guests
Ensures confidentiality, identifies appropriate communication channels, and maintains a safe working environment
Adheres to the organization’s Mission, Vision, and Values
Participates in departmental activities, meetings, and in-services and follows established guidelines

Benefits

Competitive compensation
Medical/dental/vision coverage
403(b) retirement savings plan for eligible full and part-time positions
Free on-campus parking
Onsite fitness center

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13d ago

Associate Business Systems Analyst - physician Tech Support, Technology and Digital

Baptist Health South Florida Miami, FL

Miami, FL

13d ago

$67k - $87k/yr Full time Analytics Application Support Business Systems Analyst

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Job Description

Support physicians and devices by analyzing business needs and delivering technology solutions in a fast-paced healthcare environment.

Responsibilities

Apply analytical processes to plan, design, and implement technology systems and solutions that meet customer organization requirements
Define, design, and implement strategic technology business solutions and lead small-scale implementations
Develop measurable, actionable approaches to accelerate implementation through optimized and/or established operational workflow and processes
Partner with operations to translate business ideas into requirements with clear and measurable outcomes
Collaborate with other Business Systems Analysts to identify, research, and evaluate enterprise applications and technologies supporting Technology and Digital initiatives
Translate business needs into technical requirements and optimize existing implementations
Debug and resolve reported issues
Install applications on BHSF Managed devices (phones, iPads, desktops)
Assist with password resets and login support
Troubleshoot application issues on desktops and other electronic devices
Provide weekly phone support remotely
Request security groups
Interact with physicians, leaders, and technical teams
Deliver customer service and support management requests and organizational changes
Maintain effective teamwork and support organizational needs
Participate in on-call coverage (1 every 9 weeks, at night)

Requirements

Bachelor’s degree (includes relevant experience such as internships focused on technology and basic project management capabilities)
Bachelor’s degree in Computer Science, MIS, Information Sciences, or related discipline, or equivalent work experience
2+ years of experience in medium-sized, fast-paced corporate organizations
Self-motivated with the ability to learn new concepts and job requirements
Proven project leadership skills for small-scale projects
Basic budget forecasting capabilities, with ability to deliver on time and within budget
Basic skills in vendor management and risk mitigation
Basic system vulnerability management competencies
Knowledge of Structured Query Language (SQL)
Ability to install applications on BHSF Managed devices (phones, iPads, desktops)
Ability to assist with password resets and login support
Ability to troubleshoot application issues on desktop or other electronic devices
Ability to provide weekly remote phone support
Ability to request security groups and coordinate access needs
Customer service mindset and ability to interact with physicians and leaders
Comfort supporting management requests and organizational changes
On-call availability: 1 every 9 weeks, at night

Technology

Structured Query Language (SQL)

Benefits

Career growth and development opportunities
Comprehensive health and wellness resources beyond traditional benefits
Wellness program to help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
Tuition reimbursement

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13d ago

Associate Business Systems Analyst

Baptist Health South Florida Miami, FL

Miami, FL

13d ago

$67k - $87k/yr Full time Business Analysis Business Systems Analyst Data Analysis

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Job Description

Baptist Health South Florida offers an Associate Business Systems Analyst role for people who enjoy turning business goals into practical technology outcomes. This onsite position in Miami, FL supports career growth and development with clear pathways and ongoing support, plus comprehensive health and wellness resources. You will also have access to a wellness program designed to help employees reduce their medical plan deductible and tuition reimbursement to support continued learning and advancement.

In this role, you will apply analytical processes to plan, design, and implement technology systems and solutions that meet customer organization needs. You will translate business requirements into technical requirements, help support implementations, troubleshoot issues, and partner with operations and enterprise teams to move technology and digital initiatives forward.

Responsibilities

Apply analytical processes to plan, design, and implement technology systems and solutions aligned to business requirements.
Define, design, and implement strategic technology business solutions and lead small scale implementations.
Develop measurable, actionable approaches to accelerate implementation through optimized or established operational workflow and processes.
Partner with operations to ensure business ideas become clear, measurable requirements and outcomes.
Work with other Business Systems Analysts to research and evaluate enterprise applications and technologies that support organizational Technology and Digital initiatives.
Translate business needs into technical requirements, optimize existing implementations, and debug reported issues.
Install applications on BHSF managed devices (phones, iPads, desktops).
Assist with password resets and login across all systems.
Troubleshoot application issues on a desktop or other electronic device.
Provide phone support once a week, remotely.
Request security groups.
Interact with physicians, leaders, and technical teams; provide customer service.
Work well with teammates and support management requests and organizational changes.
Participate in on-call coverage: 1 every 9 weeks, at night.

Requirements

Bachelor’s degree.
Bachelor’s degree in Computer Science, MIS, Information Sciences, or related discipline, or equivalent work experience, which can include internship focused on technology and basic project management capabilities.
2+ years of experience in medium sized, fast paced corporate organizations.
Self-motivated with the ability to learn new concepts and job requirements.
Proven project leadership skills for small scale projects.
Basic budget forecasting capabilities, with the ability to deliver on time and on budget.
Basic skills in vendor management and risk mitigation.
Basic system vulnerability management competencies.
Knowledge of Structured Query Language (SQL).
Passion to learn and grow.