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Today

Field Technical Support Professional

Trimble Westminster, CO

Westminster, CO

Today

$58k - $80k/yr Full time Application Support Azure Cloud

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Job Description

The Field Technical Support Professional role supports Trimble’s AECO division by addressing high-priority incidents for global customers and helping maintain the availability of hosted enterprise ERP and cloud environments. The position focuses on technical triage, troubleshooting, and proactive communication to support business continuity.

Role Overview

In this onsite role based in Westminster, CO, you will investigate critical issues, drive resolution across multiple communication channels, and administer complex cloud hosting components. You will collaborate with customers and internal stakeholders to restore service quickly during urgent incidents and to maintain stable hosted enterprise operations.

Key Responsibilities

Provide rapid, high-impact technical triage and resolution for critical hosted enterprise environments through phone, chat, email, and ticketing portals.
Troubleshoot and administer complex cloud hosting ecosystems, including virtual desktop platforms, Windows Server infrastructure, and network connectivity.
Diagnose database queries, SQL data integrity, and enterprise communication configurations to restore service during high-priority incidents.
Support customer success by delivering transparent, proactive updates to stakeholders and improving support procedures for efficient incident handling.

Required Qualifications

3+ years of hands-on technical support experience supporting hosted enterprise ERP or cloud infrastructure environments, including Azure and AWS.
Proficiency troubleshooting Windows Servers, IIS application pools, network VPNs, and Microsoft 365 or SMTP relay configurations.
Working knowledge of SQL Server administration, relational database querying, and resolving performance-related issues.
Strong written and verbal communication skills, including the ability to de-escalate urgent issues and manage enterprise customer interactions.

Tools and Technologies

Azure, AWS
Windows Server
IIS application pools
Network VPNs
Microsoft 365
SMTP relay
SQL Server, SQL

Preferred Background (Bonus Points)

Experience supporting Viewpoint Vista, ProContractor, Accubid, AutoBid, or similar construction management software platforms.
Experience managing tiered escalation workflows within modern enterprise CRM and incident management ticketing platforms.

Onsite Location and Travel

Location: Westminster, CO (onsite) or Lake Oswego, OR
Travel requirement: 10-25%

Compensation

Hiring range: USD 58,300.00–80,100.00
Pay rate type: Salary
Bonus eligible: No
Commission eligible: No

Benefits

Medical
Dental
Vision
Life
Disability
Time off plans
Retirement plans
Tax savings plans for health
Tax savings plans for dependent care
Tax savings plans for commuter expenses
Paid Parental Leave
Employee Stock Purchase Plan

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