The Ecosystem Technical Support Specialist role at Motorola Solutions provides guidance, instruction, and support to customers and team members. Based in Westminster, Colorado with a hybrid work arrangement, the position serves as a conduit between operational environments and core engineering to advocate for customer needs and broaden the team's technical knowledge.
Compensation
Salary: USD 60,000 - 70,000 per year
Responsibilities
- Coordinate and facilitate collaboration between Support, Product Management, and Engineering to investigate incidents, system outages, and complex escalations.
- Analyze data to identify the root cause of hardware, networking, or application issues and document resolutions within internal tracking software.
- Provide a high-quality customer experience across calls, emails, and chat to help maintain seamless system performance.
- Develop technical documentation to serve as job aids and expand the knowledge base for other technical professionals.
- Ensure all levels of technical support stay informed of product enhancements by partnering with development teams to share key platform insights.
- Deliver training and mentorship through both formal and informal programs to strengthen the team's technical resilience.
Requirements
- High School Diploma or GED
- 2+ years of experience in a SaaS help desk environment
- 2+ years of customer service or technical support experience
- Ability to obtain background clearance as required by government customers
- Legal authorization to work in the United States indefinitely; employer sponsorship is not available
Benefits
- Incentive bonus plans
- Medical, dental, and vision benefits
- 401(k) with company match
- Ten paid holidays
- Generous paid time off packages
- Employee stock purchase plan
- Paid parental and family leave
Job Description
We are seeking an Ecosystem Technical Support Specialist to guide, teach, and support both our customers and fellow team members. In this role, you act as a critical conduit between operational environments and our core engineering divisions. You will advocate for customer needs while building comprehensive technical knowledge that elevates the capabilities of the entire team. Our workspace emphasizes inclusive partnership, technical curiosity, and a culture where human ingenuity connects people with solutions.
Basic Requirements
- High School Diploma or GED
- 2+ years of customer service or technical support experience
- Must be able to obtain background clearance as required by government customers
- Legal authorization to work in the United States indefinitely; employer sponsorship is not available
Travel Requirements
Under 10% travel.
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
