Field Technical Support Professional

The Field Technical Support Professional role supports Trimble’s AECO division by addressing high-priority incidents for global customers and helping maintain the availability of hosted enterprise ERP and cloud environments. The position focuses on technical triage, troubleshooting, and proactive communication to support business continuity.

Role Overview

In this onsite role based in Westminster, CO, you will investigate critical issues, drive resolution across multiple communication channels, and administer complex cloud hosting components. You will collaborate with customers and internal stakeholders to restore service quickly during urgent incidents and to maintain stable hosted enterprise operations.

Key Responsibilities

• Provide rapid, high-impact technical triage and resolution for critical hosted enterprise environments through phone, chat, email, and ticketing portals.
• Troubleshoot and administer complex cloud hosting ecosystems, including virtual desktop platforms, Windows Server infrastructure, and network connectivity.
• Diagnose database queries, SQL data integrity, and enterprise communication configurations to restore service during high-priority incidents.
• Support customer success by delivering transparent, proactive updates to stakeholders and improving support procedures for efficient incident handling.

Required Qualifications

• 3+ years of hands-on technical support experience supporting hosted enterprise ERP or cloud infrastructure environments, including Azure and AWS.
• Proficiency troubleshooting Windows Servers, IIS application pools, network VPNs, and Microsoft 365 or SMTP relay configurations.
• Working knowledge of SQL Server administration, relational database querying, and resolving performance-related issues.
• Strong written and verbal communication skills, including the ability to de-escalate urgent issues and manage enterprise customer interactions.

Tools and Technologies

• Azure, AWS
• Windows Server
• IIS application pools
• Network VPNs
• Microsoft 365
• SMTP relay
• SQL Server, SQL

Preferred Background (Bonus Points)

• Experience supporting Viewpoint Vista, ProContractor, Accubid, AutoBid, or similar construction management software platforms.
• Experience managing tiered escalation workflows within modern enterprise CRM and incident management ticketing platforms.

Onsite Location and Travel

• Location: Westminster, CO (onsite) or Lake Oswego, OR
• Travel requirement: 10-25%

Compensation

• Hiring range: USD 58,300.00–80,100.00
• Pay rate type: Salary
• Bonus eligible: No
• Commission eligible: No

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• Time off plans
• Retirement plans
• Tax savings plans for health
• Tax savings plans for dependent care
• Tax savings plans for commuter expenses
• Paid Parental Leave
• Employee Stock Purchase Plan