Cross Domain Environment Support Jobs

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9d ago

Help Desk Analyst

ENGIE Houston, TX

Houston, TX

9d ago

$30 - $30/hr Contract Application Support Computer Skills Cross Domain Environment

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Job Description

This contract Help Desk Analyst role with ENGIE North America is an onsite position in Houston, TX that provides technical support to office-based computer users. Responsibilities include imaging laptops, migrating users, hardware deployments, cross-domain and multi-system support, and delivering proactive, customer-focused incident resolution. The position carries an hourly rate of USD 30.

Responsibilities

Provide technical assistance to ENGIE North America staff regarding computing issues in an office environment, including password resets, hardware faults, and application or device problems.
Image and configure laptops for users.
Migrate user accounts and data as needed.
Coordinate hardware deployments.
Support activities across multiple domains.
Provide support across multiple systems.
Respond to internal inquiries and resolve technical problems.
Apply a customer-focused approach to delivering help and solutions.
Collaborate with users to assess computing needs and place hardware orders as appropriate.
Prioritize requests by severity and business impact.
Conduct root cause analyses and implement preventive measures to ensure lasting resolution.
Take ownership of critical incidents with proactive updates and thorough follow-through.
Maintain accurate contact and alert lists for team and customer communications.
Assist in developing help desk processes and procedures to support the team and operations.

Requirements

Bachelor's degree in business administration, computer science, information systems, or a related field, or an equivalent combination of education and experience.
At least three years of experience servicing or supporting personal computers and networks.
Technical degree or certifications in computer hardware or networking, or equivalent work experience.
Knowledge of WAN connectivity issues.
Experience with Windows 10/11, Oracle, Microsoft Office 365, remote access solutions, VPNs, and basic networking.
Familiarity with standard desktop configuration processes and typical help desk procedures.
Experience supporting multi-tiered applications.
Previous experience supporting a call center population and/or providing desk-side support is desirable.

Technologies

Windows 10/11
Oracle
Microsoft Office 365
Remote access
VPN
Basic networking

Why ENGIE?

ENGIE North America is actively advancing the Zero-Carbon Transition by developing renewable and efficient energy solutions that are accessible to all.

Why This Matters To Us

ENGIE is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. Reasonable accommodations are available upon request for individuals with disabilities.

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