Datto Rmm Support Jobs

1 job found

2d ago

IT Helpdesk Technician II

Fruth Group, Inc Yuma, AZ

Yuma, AZ

2d ago

$24 - $26/hr Full time Active Directory Cloud Platforms Connectwise

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Job Description

The IT Helpdesk Technician II provides mid‑level support within a managed services environment, escalating Tier I issues, conducting advanced troubleshooting and resolution, and contributing to documentation, mentoring, and client satisfaction.

Responsibilities

Act as escalation point for Tier I technicians
Perform advanced triage and root cause analysis
Own tickets through resolution and meet SLAs
Handle high-priority incidents professionally
Support desktops, servers, networks, and Microsoft 365
Troubleshoot Windows OS, Active Directory, Exchange Online
Support network infrastructure and backup systems
Support VPN, RDP, and remote access tools
Use PSA (ConnectWise Manage) for ticketing and time tracking
Use RMM tools (Datto RMM) for monitoring and automation
Maintain documentation in IT Glue or knowledge base
Create SOPs and knowledge articles
Communicate clearly with non-technical users
Provide timely updates and resolution expectations
Deliver remote and on-site support
Mentor Tier I technicians
Identify trends and improvement opportunities
Participate in training and team initiatives

Requirements

2–4+ years of IT support experience, preferably in an MSP
Strong troubleshooting skills across Windows and networking
Experience with Microsoft 365, Active Directory, DNS, DHCP
Familiarity with backup and disaster recovery solutions
Experience with PSA and RMM tools
Strong communication and customer service skills
Candidates must be located in the Yuma, AZ area to support on-site client needs

Technologies

ConnectWise Manage
Datto RMM
IT Glue
Windows OS
Active Directory
Exchange Online
Microsoft 365
DNS
DHCP
VPN
RDP
Remote access tools
PowerShell scripting
Hyper-V
VMware
Intune
macOS

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
On-the-job training
Paid time off
Vision insurance
Employee assistance program
Retirement plan

Compensation

Pay Range: $24.00 – $26.00 per hour (depending on experience)

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