Support Jobs in Yuma, AZ

1 job found

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30d ago

Retail Tech Support

Shammam Consulting Services Inc. Yuma, AZ 🇺🇸 Remote

Yuma, AZ

30d ago

$25 - $40/hr Full time Application Support Computer Skills Customer Support

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Job Description

This full-time Retail POS Tech Support role is based in Yuma, AZ with remote work options and provides on-site and remote assistance for retail POS systems, including hardware and software installation and networking. Travel to client sites across Southern California, Las Vegas, Arizona, and Washington is required, with approximately 70 percent of work conducted remotely.

Responsibilities

Respond to HelpDesk tickets and client calls in a timely manner
Provide on-site and remote support for retail POS and related technology systems
Install, configure, and upgrade hardware and software at client locations
Document all work thoroughly and communicate clearly with clients and teammates
Travel to client sites as needed, with openings in San Diego and occasional travel outside the area

Requirements

Extensive experience with Windows desktops (all versions)
Strong working knowledge of Microsoft Office applications and Office 365
Experience using PSA or ticketing platforms (Halo, ConnectWise, Autotask, or similar) for logging, tracking, and managing support requests
Aptitude to quickly learn new software and hardware systems
Ability to work effectively in a team and independently
Knowledge of networking tools and tasks
Experience setting up and configuring network printers
Strong time management skills and a proven track record of meeting deadlines
Punctual and maintains a positive attitude
Commitment to customer satisfaction and supporting the team

Technologies

Windows (all versions)
Microsoft Office applications
Office 365
Halo
ConnectWise
Autotask
LOC SMS
NCR ISS45
ECRS
NCR ScanMaster
NCR ENCORE
SQL
PowerShell

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
401(k) matching
Travel compensation
Company-provided computer
Continued education support and access to technical training resources
Employee discount
Flexible schedule
Great team and work environment

Preferred Skills

Scripting experience (SQL and PowerShell)
Experience with one or more of the following retail technologies: LOC SMS, NCR ISS45, ECRS, NCR ScanMaster, NCR ENCORE

Availability & Requirements

Primarily a remote position, with roughly 70 percent of work performed from home. Onsite visits for client support and install projects are a regular part of the role, so candidates should be located in or near the primary markets of Southern California, Las Vegas, Arizona, or Washington. Travel outside the home market is occasionally required and is fully covered by the company. The role requires a high level of attention to detail and thorough logging of work.

Education

Associate degree preferred.

Experience

Retail POS Technologies: 1 year (Required)
Face to face Retail IT Support: 1 year (Required)

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