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Today

Technical Support Specialist

Antech Diagnostics Carlsbad, CA

Carlsbad, CA

Today

$21 - $21/hr Full time Application Support Computer Skills Customer Support

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Job Description

Antech Diagnostics is seeking a Technical Support Specialist to support Sound’s veterinary customers with remote help for digital radiography hardware and related software. The onsite role is based in Carlsbad, CA, and focuses on troubleshooting, clear documentation, and dependable case management through a CRM workflow.

You will work directly with veterinary medical professionals, guiding them through troubleshooting steps either remotely or in a “blind” session, while capturing the details needed for accurate follow-up. Strong attention to detail, solid PC skills, and a methodical approach to diagnosing issues are central to success in this position.

What you’ll do

Analyze reported issues to diagnose problems and identify root cause using simple and in-depth questioning techniques.
Document accurate steps to reproduce and record troubleshooting details during calls and in customer tickets within the CRM.
Support Sound products and services for veterinary medical professionals with strong customer and technical support skills.
Troubleshoot and resolve issues ranging from simple to highly complex across hardware and software with a methodical, detail-oriented approach.
Use CRM to manage and track progress on multiple customer tickets without reducing accuracy or service quality.
Support operating system and application installation or configuration with a high level understanding of product functionality.
Facilitate warranty returns through RMA processes with third-party vendors, coordinate maintenance repairs, and arrange loaner service orders.
Maintain thorough issue tracking in customer relationship management software and control calls effectively while still prioritizing customer service.
Provide product and service information relevant to a broad range of Equine and Small Animal offerings and related learning as needed.
Communicate clearly, including when customers are upset, and coordinate with other departments during problem solving.
Contribute as a team player to support the team with high-quality, dedicated service.
Perform other duties as assigned.

Required qualifications

Bachelor’s or associate’s degree in a technical field preferred, or equivalent experience.
2 years of troubleshooting experience with software and hardware.
Strong PC skills and knowledge of MS applications including Outlook, Excel, Word, and PowerPoint.
General knowledge of Microsoft Windows 7, Windows 8, and Windows 10.
Excellent written and oral communication skills.
Strong organization and professionalism with an emphasis on being extremely detail oriented.
Typing skills of 40+ WPM.

Preferred qualifications

Technical certifications a plus (MCSE, MCP, or A+ and/or equivalent work experience).
Working or general knowledge in three or more of the following: MS SQL Server, Remote Desktop, PACS, TCP/IP, and DICOM.
Experience with customer-facing ticketing systems such as MS CRM, Salesforce, or ServiceNow.
Medical imaging experience is a plus, including film or digital radiography.

Technology and tools

Outlook, Excel, Word, PowerPoint
Microsoft Windows 7, Windows 8, Windows 10
MS SQL Server, Remote Desktop
PACS, TCP/IP, DICOM
MS CRM, Salesforce, ServiceNow (CRM)
CRM

Work conditions

Regular manual dexterity for keyboarding, including hand and wrist flexibility.
Frequent sitting for extended periods, plus standing, walking, and reaching with hands and arms.
Frequent need to hear and speak to use the telephone and communicate in an office environment.
Occasional sitting, stooping, bending, kneeling, or crouching.
Occasional lifting or moving up to 15 pounds.
Primarily a typical office environment with cubicles, computers, and overhead lighting.
Minimal to nonexistent temperature extremes; usually moderate noise.
Required to use a computer, spreadsheets, database management, email, and the Internet.
Frequent use of a calculator; use of fax, copy machine, and phone system.
Occasional use of media equipment such as an overhead projector, PowerPoint, and Microsoft Teams.

Compensation and location

Location: Carlsbad, CA (onsite)
Salary: USD 21 to USD 21 per hour

Benefits

Medical, Dental, Vision (multiple plans available)
Basic Life (company paid) & Supplemental Life
Short and Long Term Disability (company paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

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2mo ago

Product IT & Tech Support Specialist (m/f/x)

LAP GmbH Laser Applikationen Boynton Beach, FL

Boynton Beach, FL

2mo ago Closed

Full time Active Directory Application Support Database

This position is no longer accepting applications (closed Aug 14, 2026).

Job Description

Lead onsite IT and technical support for LAP product devices deployed in hospital settings, guiding installation, configuration, network integration, cybersecurity compliance, and post-implementation support.

Responsibilities

Lead on-site system deployment, configuration, and customer acceptance testing.
Act as the technical lead for on-site software installation and setup.
Configure system software, hardware, and network settings for product devices, including wired and wireless connections.
Implement client/server databases with archiving and remote backup configurations.
Coordinate deployment within the hospital LAN and establish connectivity to remote DICOM devices (TPS, TDS, TMS).
Support hospital IT in integrating the system with LAN, cybersecurity measures, encryption policies, and Active Directory requirements.
Produce thorough technical documentation and reports.
Lead pre-installation project planning activities.
Collaborate with hospital IT to complete required IT survey documentation prior to installation.
Coordinate pre-installation electrical, power backup, remote access, and network prerequisites for hardware deployment.
Contribute to technical drawings and manuals, covering cabling, computer topology, and network diagrams.
Coordinate and assist LAP hardware and clinical implementation teams during planning.
Provide off-site and on-site technical support.
Deliver advanced remote support and train the help desk on triage procedures.
Assist the clinical team with on-site support and post-commissioning service for software and hardware troubleshooting and resolution.
Perform on-site and remote software upgrades and remote configuration of system components.

Requirements

Experience with or knowledge of radiation therapy workflows and hospital IT network requirements is preferred.
Cybersecurity best practices knowledge.
Proficiency in wired and wireless networking.
Understanding of client/server architectures.
PC administration and broader network administration skills.
Knowledge of network switches and routing concepts.
Experience with DICOM is advantageous.
Active Directory administration experience.
Database administration experience.
Experience with computer hardware and cabling.

Technologies

RadCalc radiation dose verification software
DICOM
Active Directory (AD)

Benefits

Collaborative, trust-based team environment
Healthy, environmentally and socially responsible workplace
Opportunities for professional development and expanded responsibilities
Flexible working hours supporting work-life balance
Personalized onboarding plan for a smooth start
Competitive compensation package
Healthcare benefits
401(k) retirement plan

Education and Certification

Bachelor of Science in medical physics, computer science, electrical engineering, computer information systems, biomedical engineering, or a related field, or equivalent
Related certifications preferred: networking, cybersecurity, database, and server certifications

Required knowledge

Familiarity with radiation therapy workflows and hospital IT network requirements is preferred
Cybersecurity principles and practices
Wired and wireless networks
Client/server architecture concepts
PC and network administration
Switching and routing knowledge
DICOM knowledge is preferred
Active Directory administration experience
Database administration
Computer hardware and cabling expertise

Soft skills

Excellent written and verbal communication with intercultural competence
Strong analytical thinking, rapid understanding, and commitment to quality
Structured documentation practices and process orientation
Discretion and professional conduct in hospital settings
Team player who can work autonomously when needed
Strong customer service orientation and solution-focused mindset
Comfortable communicating with hospital staff such as Medical Technologists, Physicists, and Doctors

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Technical Support Specialist

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