Product IT & Tech Support Specialist (m/f/x)

Lead onsite IT and technical support for LAP product devices deployed in hospital settings, guiding installation, configuration, network integration, cybersecurity compliance, and post-implementation support.

Responsibilities

• Lead on-site system deployment, configuration, and customer acceptance testing.
• Act as the technical lead for on-site software installation and setup.
• Configure system software, hardware, and network settings for product devices, including wired and wireless connections.
• Implement client/server databases with archiving and remote backup configurations.
• Coordinate deployment within the hospital LAN and establish connectivity to remote DICOM devices (TPS, TDS, TMS).
• Support hospital IT in integrating the system with LAN, cybersecurity measures, encryption policies, and Active Directory requirements.
• Produce thorough technical documentation and reports.
• Lead pre-installation project planning activities.
• Collaborate with hospital IT to complete required IT survey documentation prior to installation.
• Coordinate pre-installation electrical, power backup, remote access, and network prerequisites for hardware deployment.
• Contribute to technical drawings and manuals, covering cabling, computer topology, and network diagrams.
• Coordinate and assist LAP hardware and clinical implementation teams during planning.
• Provide off-site and on-site technical support.
• Deliver advanced remote support and train the help desk on triage procedures.
• Assist the clinical team with on-site support and post-commissioning service for software and hardware troubleshooting and resolution.
• Perform on-site and remote software upgrades and remote configuration of system components.

Requirements

• Experience with or knowledge of radiation therapy workflows and hospital IT network requirements is preferred.
• Cybersecurity best practices knowledge.
• Proficiency in wired and wireless networking.
• Understanding of client/server architectures.
• PC administration and broader network administration skills.
• Knowledge of network switches and routing concepts.
• Experience with DICOM is advantageous.
• Active Directory administration experience.
• Database administration experience.
• Experience with computer hardware and cabling.

Technologies

• RadCalc radiation dose verification software
• DICOM
• Active Directory (AD)

Benefits

• Collaborative, trust-based team environment
• Healthy, environmentally and socially responsible workplace
• Opportunities for professional development and expanded responsibilities
• Flexible working hours supporting work-life balance
• Personalized onboarding plan for a smooth start
• Competitive compensation package
• Healthcare benefits
• 401(k) retirement plan

Education and Certification

• Bachelor of Science in medical physics, computer science, electrical engineering, computer information systems, biomedical engineering, or a related field, or equivalent
• Related certifications preferred: networking, cybersecurity, database, and server certifications

Required knowledge

• Familiarity with radiation therapy workflows and hospital IT network requirements is preferred
• Cybersecurity principles and practices
• Wired and wireless networks
• Client/server architecture concepts
• PC and network administration
• Switching and routing knowledge
• DICOM knowledge is preferred
• Active Directory administration experience
• Database administration
• Computer hardware and cabling expertise

Soft skills

• Excellent written and verbal communication with intercultural competence
• Strong analytical thinking, rapid understanding, and commitment to quality
• Structured documentation practices and process orientation
• Discretion and professional conduct in hospital settings
• Team player who can work autonomously when needed
• Strong customer service orientation and solution-focused mindset
• Comfortable communicating with hospital staff such as Medical Technologists, Physicists, and Doctors