Edr/av Support Jobs

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Today

Help Desk Technician

gosqueeze.com Orem, UT

Orem, UT

Today

Full time Device Management Edr/av End User Support

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Job Description

Join gosqueeze.com in Orem, UT (onsite) as a Help Desk Technician and support a workplace where reliable technology and security habits matter. This role provides hands-on Tier 1–2 IT support while helping strengthen core protections across endpoints, access controls, and phishing response. You will work on-site in the Orem, Utah office and be available for morning shifts.

What you will do

Deliver Tier 1–2 support to end users for issues involving hardware, software, accounts, and connectivity.
Own the ticket queue, document troubleshooting and outcomes, and work to meet response and resolution service level agreements.
Set up and deploy laptops, desktops, peripherals, and standard applications for users.
Support new hire onboarding and offboarding, including account/device setup and removing access when roles change.
Maintain asset inventory and contribute to basic IT documentation and knowledge base articles.
Assist with access control tasks such as password resets, MFA enrollment, SSO access support, and least-privilege access requests.
Support endpoint protection tooling including EDR/AV, device encryption, and workstation hardening basics.
Help coordinate patching and routine updates for endpoints and common business applications.
Triaging phishing reports and suspicious emails, and escalating incidents as appropriate.
Support security awareness activities through reminders and quick guides, and help coordinate phishing simulation efforts.

What you bring

Comfort supporting Windows with basic admin tasks.
Strong troubleshooting ability across common business tools such as email, collaboration apps, browsers, and VPN.
A security-minded approach, with careful attention to access verification and handling sensitive data.
Clear communication and a customer-service approach.

Tools you will work with

Windows, Microsoft 365, Google Workspace, Intune, Jamf, EDR/AV, SSO, MDM

Preferred experience

Familiarity with Microsoft 365 or Google Workspace administration.
Experience with MDM tooling (such as Intune or Jamf) and endpoint security tools (EDR/AV).
Basic understanding of networking concepts including DNS, DHCP, and VPN.

How success is measured (first 60 to 90 days)

Tickets are handled quickly, with clear documentation and fewer repeat issues.
Onboarding and offboarding processes are consistent and secure, with no access gaps.
MFA and endpoint protection adoption improves, and device compliance increases.
Phishing reports are triaged accurately and escalated when needed.

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