Help Desk Technician

Join gosqueeze.com in Orem, UT (onsite) as a Help Desk Technician and support a workplace where reliable technology and security habits matter. This role provides hands-on Tier 1–2 IT support while helping strengthen core protections across endpoints, access controls, and phishing response. You will work on-site in the Orem, Utah office and be available for morning shifts.

What you will do

• Deliver Tier 1–2 support to end users for issues involving hardware, software, accounts, and connectivity.
• Own the ticket queue, document troubleshooting and outcomes, and work to meet response and resolution service level agreements.
• Set up and deploy laptops, desktops, peripherals, and standard applications for users.
• Support new hire onboarding and offboarding, including account/device setup and removing access when roles change.
• Maintain asset inventory and contribute to basic IT documentation and knowledge base articles.
• Assist with access control tasks such as password resets, MFA enrollment, SSO access support, and least-privilege access requests.
• Support endpoint protection tooling including EDR/AV, device encryption, and workstation hardening basics.
• Help coordinate patching and routine updates for endpoints and common business applications.
• Triaging phishing reports and suspicious emails, and escalating incidents as appropriate.
• Support security awareness activities through reminders and quick guides, and help coordinate phishing simulation efforts.

What you bring

• Comfort supporting Windows with basic admin tasks.
• Strong troubleshooting ability across common business tools such as email, collaboration apps, browsers, and VPN.
• A security-minded approach, with careful attention to access verification and handling sensitive data.
• Clear communication and a customer-service approach.

Tools you will work with

Windows, Microsoft 365, Google Workspace, Intune, Jamf, EDR/AV, SSO, MDM

Preferred experience

• Familiarity with Microsoft 365 or Google Workspace administration.
• Experience with MDM tooling (such as Intune or Jamf) and endpoint security tools (EDR/AV).
• Basic understanding of networking concepts including DNS, DHCP, and VPN.

How success is measured (first 60 to 90 days)

• Tickets are handled quickly, with clear documentation and fewer repeat issues.
• Onboarding and offboarding processes are consistent and secure, with no access gaps.
• MFA and endpoint protection adoption improves, and device compliance increases.
• Phishing reports are triaged accurately and escalated when needed.