Orem, UT

Support Jobs in Orem, UT

2 jobs found

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1mo ago

Service Desk Technician - ESD

Utah Valley University Orem, UT

Orem, UT

1mo ago Closed

$16 - $19/hr Full time Application Support Computer Skills Customer Support

This position is no longer accepting applications (closed Oct 28, 2026).

Job Description

Utah Valley University is hiring an onsite Enterprise Service Desk Technician in Orem, UT. This role is your chance to be a first-responder for students, faculty, staff, and the public, helping people get back to their day through timely technical assistance, clear communication, and a strong focus on information security.

In this position, you will serve as the first point of contact for support requests, manage incident and service request workflows, troubleshoot first-tier technical issues, and provide basic guidance and training to help users succeed. You will also follow confidentiality procedures and institutional policies, including FERPA, while documenting and tracking each request to resolution.

Responsibilities

Act as the initial point of contact for students, faculty, staff, and the general public seeking technical assistance or reporting incidents, using multiple channels such as phone calls, chat, in-person support, and user-submitted tickets.
Assist current and incoming students by guiding them through enrollment services, records, and financial aid topics.
Troubleshoot, diagnose, and resolve or escalate first-tier issues involving hardware, software, networks, and applications.
Create, track, and update tickets, working toward prompt resolution and completion with a high level of customer satisfaction.
Triage incidents and service requests to ensure they are properly recorded and escalated when needed.
Report critical incidents or complex technical problems according to established procedures and service-level agreements.
Deliver exceptional customer service by practicing active listening, understanding concerns, and communicating in a clear, user-friendly way.
Follow confidentiality requirements, including federal and state laws and institutional policies such as FERPA.
Provide basic training and guidance on technology and software use, including self-help resources and step-by-step support on institutional processes and procedures.
Promote information security best practices and ensure adherence to IT policies.
Support the team with other duties as assigned.

Requirements

Graduation from a standard senior high school (or the equivalent).
Two years of any combination of computer-related education and/or technical support and customer service experience related to the Summary of Duties.

Knowledge, Skills, and Abilities

Knowledge of troubleshooting hardware, software, networks, and applications.
Knowledge of ticket management.
Knowledge of security best practices and confidentiality.
Knowledge of higher education processes and procedures.
Strong customer service, interpersonal skills, active listening, and comprehension.
Verbal and written communication skills, including the ability to document and keep accurate records.
Conflict management and de-escalation techniques.
Ability to work independently and as part of a team, multitask, and manage time effectively.
Ability to interact effectively with people from a variety of backgrounds and perspectives.
Ability to explain technical concepts to non-technical users while staying calm and patient in challenging situations.

Compensation: USD $16 to $19 per hour. Location: Orem, UT (onsite). Experience: 2+ years.

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1mo ago

Help Desk Technician

gosqueeze.com Orem, UT

Orem, UT

1mo ago Closed

Full time Device Management Edr/av End User Support

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

Join gosqueeze.com in Orem, UT (onsite) as a Help Desk Technician and support a workplace where reliable technology and security habits matter. This role provides hands-on Tier 1–2 IT support while helping strengthen core protections across endpoints, access controls, and phishing response. You will work on-site in the Orem, Utah office and be available for morning shifts.

What you will do

Deliver Tier 1–2 support to end users for issues involving hardware, software, accounts, and connectivity.
Own the ticket queue, document troubleshooting and outcomes, and work to meet response and resolution service level agreements.
Set up and deploy laptops, desktops, peripherals, and standard applications for users.
Support new hire onboarding and offboarding, including account/device setup and removing access when roles change.
Maintain asset inventory and contribute to basic IT documentation and knowledge base articles.
Assist with access control tasks such as password resets, MFA enrollment, SSO access support, and least-privilege access requests.
Support endpoint protection tooling including EDR/AV, device encryption, and workstation hardening basics.
Help coordinate patching and routine updates for endpoints and common business applications.
Triaging phishing reports and suspicious emails, and escalating incidents as appropriate.
Support security awareness activities through reminders and quick guides, and help coordinate phishing simulation efforts.

What you bring

Comfort supporting Windows with basic admin tasks.
Strong troubleshooting ability across common business tools such as email, collaboration apps, browsers, and VPN.
A security-minded approach, with careful attention to access verification and handling sensitive data.
Clear communication and a customer-service approach.

Tools you will work with

Windows, Microsoft 365, Google Workspace, Intune, Jamf, EDR/AV, SSO, MDM

Preferred experience

Familiarity with Microsoft 365 or Google Workspace administration.
Experience with MDM tooling (such as Intune or Jamf) and endpoint security tools (EDR/AV).
Basic understanding of networking concepts including DNS, DHCP, and VPN.

How success is measured (first 60 to 90 days)

Tickets are handled quickly, with clear documentation and fewer repeat issues.
Onboarding and offboarding processes are consistent and secure, with no access gaps.
MFA and endpoint protection adoption improves, and device compliance increases.
Phishing reports are triaged accurately and escalated when needed.

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Support Jobs in Orem, UT

Service Desk Technician - ESD

Help Desk Technician

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