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Facilities Help Desk Coordinator

O'Reilly Automotive Stores Springfield, MO

Springfield, MO

Today

Full time Computer Skills Customer Service Facilities

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Job Description

The Retail Facilities Coordinator (RFC) helps keep retail store locations safe, secure, and brand-positive by managing break/fix repairs and coordinating larger maintenance work.

Responsibilities

Oversee routine break/fix repairs for store locations, or submit larger repairs/replacements to the Senior Coordinator queue.
Initiate, execute, and oversee facility maintenance break/fix repairs in a cost-effective and timely manner.
Provide cost per repair, define scoped work and repairs, and handle internal and external communication related to each request.
Facilitate and coordinate break/fix repairs across relevant teams and parties.
Support asset protection and facility sustainment through procedures such as preventative maintenance programs and temporary or permanent break/fix repairs.
Field repair requests through email, phone calls, or MARS.
Process service requests by reviewing leases, exhibits, and warranty timelines within Lucernex/MARS to determine responsibility and delegate to the appropriate party.
When O’Reilly is responsible, review each request, identify needs, establish scope, and procure contractors/trades.
Place service requests into process; forward requests to the appropriate team when responsibility is determined elsewhere.
Generate work orders for approved vendors, including scope of work, completion date, and Not To Exceed pricing.
Handle submittal and release steps so work can begin.
Submit work requiring additional investigation or in-depth evaluation to the Senior Coordinator queue.
Update status by checking “work complete” in MARS.
Maintain oversight, follow-up, and communication throughout the repair process using MARS dashboard and query reporting.
Interface with other departments, jurisdictions, contractors, and field operations to ensure repairs are completed.
Use quality assurance practices including completion review and monitoring contractor performance.
Process all MARS requests from initial service request through work order management.

Requirements

High School diploma with 2-4 years construction, maintenance, HVAC, electrical, or related trades experience.
Good people skills.
Excellent customer service.
Ability to multi-task with proven dependability and reliability.
Basic knowledge of computers, including Word, Excel, E-mail, Internet, and database systems.

Technologies

MARS
Lucernex
Word
Excel
E-mail
Internet
Database systems

Benefits

Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth

Desired

High School diploma with 3-5 years construction, maintenance, HVAC, electrical, or related field experience.

Reasonable Accommodation

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.
If you require accommodation during the application or employment process, send an email to rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation and position details.

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