Facilities Help Desk Coordinator

The Retail Facilities Coordinator (RFC) helps keep retail store locations safe, secure, and brand-positive by managing break/fix repairs and coordinating larger maintenance work.

Responsibilities

• Oversee routine break/fix repairs for store locations, or submit larger repairs/replacements to the Senior Coordinator queue.
• Initiate, execute, and oversee facility maintenance break/fix repairs in a cost-effective and timely manner.
• Provide cost per repair, define scoped work and repairs, and handle internal and external communication related to each request.
• Facilitate and coordinate break/fix repairs across relevant teams and parties.
• Support asset protection and facility sustainment through procedures such as preventative maintenance programs and temporary or permanent break/fix repairs.
• Field repair requests through email, phone calls, or MARS.
• Process service requests by reviewing leases, exhibits, and warranty timelines within Lucernex/MARS to determine responsibility and delegate to the appropriate party.
• When O’Reilly is responsible, review each request, identify needs, establish scope, and procure contractors/trades.
• Place service requests into process; forward requests to the appropriate team when responsibility is determined elsewhere.
• Generate work orders for approved vendors, including scope of work, completion date, and Not To Exceed pricing.
• Handle submittal and release steps so work can begin.
• Submit work requiring additional investigation or in-depth evaluation to the Senior Coordinator queue.
• Update status by checking “work complete” in MARS.
• Maintain oversight, follow-up, and communication throughout the repair process using MARS dashboard and query reporting.
• Interface with other departments, jurisdictions, contractors, and field operations to ensure repairs are completed.
• Use quality assurance practices including completion review and monitoring contractor performance.
• Process all MARS requests from initial service request through work order management.

Requirements

• High School diploma with 2-4 years construction, maintenance, HVAC, electrical, or related trades experience.
• Good people skills.
• Excellent customer service.
• Ability to multi-task with proven dependability and reliability.
• Basic knowledge of computers, including Word, Excel, E-mail, Internet, and database systems.

Technologies

• MARS
• Lucernex
• Word
• Excel
• E-mail
• Internet
• Database systems

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

Desired

• High School diploma with 3-5 years construction, maintenance, HVAC, electrical, or related field experience.

Reasonable Accommodation

• Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.
• If you require accommodation during the application or employment process, send an email to [email protected] or call (800) 471-7431 option , and provide your requested accommodation and position details.