Springfield, MO

Support Jobs in Springfield, MO

7 jobs found

Include remote jobs

Today

Facilities Help Desk Coordinator

O'Reilly Automotive Stores Springfield, MO

Springfield, MO

Today

Full time Computer Skills Customer Service Facilities

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Job Description

The Retail Facilities Coordinator (RFC) helps keep retail store locations safe, secure, and brand-positive by managing break/fix repairs and coordinating larger maintenance work.

Responsibilities

Oversee routine break/fix repairs for store locations, or submit larger repairs/replacements to the Senior Coordinator queue.
Initiate, execute, and oversee facility maintenance break/fix repairs in a cost-effective and timely manner.
Provide cost per repair, define scoped work and repairs, and handle internal and external communication related to each request.
Facilitate and coordinate break/fix repairs across relevant teams and parties.
Support asset protection and facility sustainment through procedures such as preventative maintenance programs and temporary or permanent break/fix repairs.
Field repair requests through email, phone calls, or MARS.
Process service requests by reviewing leases, exhibits, and warranty timelines within Lucernex/MARS to determine responsibility and delegate to the appropriate party.
When O’Reilly is responsible, review each request, identify needs, establish scope, and procure contractors/trades.
Place service requests into process; forward requests to the appropriate team when responsibility is determined elsewhere.
Generate work orders for approved vendors, including scope of work, completion date, and Not To Exceed pricing.
Handle submittal and release steps so work can begin.
Submit work requiring additional investigation or in-depth evaluation to the Senior Coordinator queue.
Update status by checking “work complete” in MARS.
Maintain oversight, follow-up, and communication throughout the repair process using MARS dashboard and query reporting.
Interface with other departments, jurisdictions, contractors, and field operations to ensure repairs are completed.
Use quality assurance practices including completion review and monitoring contractor performance.
Process all MARS requests from initial service request through work order management.

Requirements

High School diploma with 2-4 years construction, maintenance, HVAC, electrical, or related trades experience.
Good people skills.
Excellent customer service.
Ability to multi-task with proven dependability and reliability.
Basic knowledge of computers, including Word, Excel, E-mail, Internet, and database systems.

Technologies

MARS
Lucernex
Word
Excel
E-mail
Internet
Database systems

Benefits

Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth

Desired

High School diploma with 3-5 years construction, maintenance, HVAC, electrical, or related field experience.

Reasonable Accommodation

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.
If you require accommodation during the application or employment process, send an email to rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation and position details.

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Today

IT Support Analyst I

O'Reilly Automotive Stores Springfield, MO

Springfield, MO

Today

Full time Computer Skills End User Support Hardware Support

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Job Description

The IT Support Analyst I provides first level technology support to end-users, helping resolve issues involving computer hardware and software. This onsite role in Springfield, MO focuses on troubleshooting, diagnosing, and documenting solutions, while supporting departmental compliance and data management needs.

What You’ll Do

Respond to end-user inquiries with hardware, software, and support assistance for unresolved queries, following documented procedures and service-level targets.
Provide first level troubleshooting and support for incidents involving computer systems, servers, software, point of sale hardware, store operations, telephony, and LAN (Local Area Network) and WAN (Wide Area Network).
Use data management systems to access specific information as needed.
Support internal clients by completing standard activities and assisting others with operational needs.
Produce, update, and share best practice support documentation for document management, databases, and other departmental systems.
Complete tasks that may include purchasing materials, entering budgetary information, and recording time and expenses.
Perform initial fault isolation in line with current SOPs, or propose resolutions for approval by more senior colleagues to limit and address issues quickly.
Use the knowledge management system to participate in Knowledge Centered Support, ensuring documentation is created, curated, and published for end-user consumption.
Follow mandatory procedures to meet required quality standards and support adherence to external regulatory codes and internal codes of conduct.
Work according to an assigned schedule.

Required Qualifications

Ability to analyze computer problems and develop logical, effective solutions.
Excellent interpersonal and communication skills, including the ability to explain simple procedures in writing or verbally, with phone skills.
Strong customer service skills for supporting end users.
Willingness to research and think out of the box.
Ability to operate independently and also work effectively in a group setting.
Monitor, diagnose, and fix problems with technology products.
Communicate ideas clearly and formulate plans and policies through effective verbal communication.
Ability to support processes that enable the creation and use of information and knowledge from team members to help achieve organizational goals.
Use a systematic process for solving technical issues by identifying the problem and selecting appropriate solutions.
Understand and effectively use standard office equipment and standard software packages to support business processes.
Install, set up, configure, and manage software and environments.
Set up and maintain operating systems.
Utilize systems and tools to search for new data or retrieve existing data from a database.
Troubleshoot and understand TCP/IP networking fundamentals.
Bi-lingual written and verbal skills.
CompTIA Linux+ Certification.

Education

Bachelor’s Degree or equivalent level

Experience

Basic experience with help desk operations and simple office or operational systems (4 to 6 months)

Benefits

Competitive Wages and Paid Time Off
Stock Purchase Plan and 401k with Employer Contributions starting Day One
Medical, Dental, and Vision Insurance with an optional Flexible Spending Account (FSA)
Team Member Health and Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth

Knowledge Management System

Use the knowledge management system to access specific information and participate in Knowledge Centered Support, ensuring documentation is created, curated, and published for consumption.

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4d ago

Helpdesk Technician

Prime, Inc. Springfield, MO

Springfield, MO

4d ago

Full time Computer Skills Customer Service Customer Support

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Job Description

Prime, Inc. offers a direct, hands-on IT support role where you help people solve everyday technical issues while building expertise across hardware, software, and networking. This onsite position in Springfield, MO focuses on responsive customer service, clear documentation, and steady support in a fast-paced environment.

What you’ll do

Respond to user requests for support and work toward resolution of technical problems.
Monitor the IT helpdesk queue and respond quickly and effectively to incoming requests.
Install, test, and configure new workstations, peripheral equipment, and software.
Monitor system performance and ensure functionality is maintained.
Support driving associates in person and over the phone.
Document processes and solutions for repeatable, accurate support.
Participate in IT projects as assigned.

What you bring

1+ year of relevant technical experience (minimum required).
Motivated, team-oriented mindset.
Strong organizational, computer, and customer service skills.
Excellent interpersonal communication skills, attention to detail, analytical thinking, forward-thinking approach, and ability to multi-task.
Outgoing, confident, and self-motivated work style.
Ability to learn and acquire new knowledge and skills effectively.
Willingness to work overnights or weekends if needed.
Accurate typing at at least 45 WPM.
On-site attendance is required.
Ability to sit and remain focused and motivated for long periods of time.
Ability to multitask between computer work, phone support, and different projects.

Schedule & onsite details

Schedule: Wednesday through Saturday, 6am-6pm. The position also specifies hours of 6am-6pm Tuesday through Friday.

Working environment: Primarily indoors in a general office setting with regulated heating and cooling. Call volume can be heavy at times.

Education

A Bachelor’s Degree in Information Technology or related field from an accredited university is preferred.

Certifications

No licensing or certifications are required.

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2mo ago

In-Home Sales & Tech Support (Part Time)

Asurion Insurance Services Springfield, MO

Springfield, MO

2mo ago Closed

$22 - $22/hr Part time Customer Service Customer Support Field Sales

This position is no longer accepting applications (closed Aug 18, 2026).

Job Description

Asurion Insurance Services offers a part-time, in-home Field Sales Representative role based in Springfield, Missouri. This onsite position requires daily travel to customer residences and combines paid training with a Serve-Solve-Sell approach. Expect a base hourly wage plus commissions and stipends, supported by ongoing coaching to help you stay confident and tech-savvy.

Benefits

Base hourly rate of USD 22 per hour, guaranteed for all hours worked, paid bi-weekly. Earned pay can be accessed early.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement per IRS guidelines, paid weekly.
Phone stipend of $35 per month.
Three weeks of paid training focused on your success.

Health and safety measures

Health and safety are a top priority at Asurion. Meeting customers in their homes supports a strong customer experience, and the company is committed to ensuring employees feel safe while performing their duties.

Get to know us

Asurion is a global tech solutions leader with a work culture that values every employee. Our products and services serve more than 350 million customers worldwide, a footprint that's larger than many streaming platforms. Our approach emphasizes listening to customers’ needs, providing accurate information, and delivering service with integrity.

Responsibilities

Engage customers on the front lines using the Serve, Solve, Sell approach to guide interactions.
Complete paid training to prepare you to work independently in the field.
Learn product details and gain hands-on sales experience while developing communication, negotiation, and problem-solving skills, with ongoing coaching to support growth.
Serve: Meet customers in-home, in-office, or wherever they are; pre-schedule interactions; strive to meet and exceed sales targets.
Serve: Deliver exceptional customer service throughout every interaction, always prioritizing the customer.
Solve: Apply expertise to address and resolve tech issues with clear, understandable solutions.
Solve: Ensure customers leave with a workable resolution and a product that supports their future tech needs.
Sell: Leverage Asurion’s growing product range to tailor solutions for customers.
Sell: Listen actively to identify customer needs and position products accordingly.
Sell: Use strong negotiation and communication skills to pivot smoothly and close the sale.

Requirements

Comfortable working in a sales environment with set targets.
A valid driver’s license and a satisfactory driving record with at least one year of driving experience.
Ability to provide proof of valid car insurance (Manhattan excluded).
A personal vehicle (excluding motorcycles). Customer service appointments occur in neighborhoods and cities surrounding your inventory warehouse, with a maximum one-way travel distance of 120 miles.
Willingness to work a varied 5-day week schedule, including evenings, weekends, and holidays.
A personal cellphone to stay connected on the job.
Comfort with working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a passion for learning a wide range of skills applicable to multiple career paths.
Naturally outgoing and comfortable with human interaction.
Note: Work hours may vary based on business needs and market demand; a standard schedule is provided, but flexibility may be required.

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3mo ago

Visiontech Technical Support/ Brand Ambassador

Missouri Neon Sign Company Springfield, MO

Springfield, MO

3mo ago Closed

$50k - $50k/yr Full time Marketing Brand Ambassador Consultative Sales

This position is no longer accepting applications (closed Jul 15, 2026).

Job Description

This on-site hybrid role in Springfield, Missouri blends technical support for company products with brand-building and dealer-partner development.

Responsibilities

Provide phone-based technical support to live clients and field technicians, troubleshooting company products.
Communicate effective solutions for firmware, software, and other proprietary technology issues.
Utilize company systems to create issue tickets and coordinate parts delivery to clients.
Update and maintain the existing database of client systems and hardware monitoring.
Collaborate with the division Director to identify and pursue new Authorized Dealer partnerships.
Identify and drive technology upgrade or conversion opportunities with existing clients nationwide.
Schedule and manage appointments with prospective Authorized Dealers, including in-person demos, Teams meetings, and product launches.
Proactively follow up with prospective Dealer accounts via email, text/SMS, and phone calls.
Coordinate with the division team to support revenue goals as needed.
Receive training on new and existing company technology, both in-house and in the field.
Plan and manage marketing events at local and nationwide scopes.

Requirements

HS Diploma required; Associates or Bachelor’s degree preferred.
Strong technical aptitude with modern technology.
Experience with audio-visual systems, IT infrastructure, intermediate networking concepts, and software applications.
Ability to quickly learn and internalize technical system functionality.
Self-motivated with strong time management and self-discipline.
Marketing experience with familiarity across social platforms such as Instagram, TikTok, and Facebook.
Ability to build brand awareness through content creation, ad development, and growth strategies.
Understanding of content posting versus paid advertising and overall brand strategy.
Comfort making weekly outbound calls to acquire new wholesale dealership accounts and partners.
Confident communicator with a warm, approachable personality.
Willingness to work in a commission-adjacent role.
Previous account management and/or B2B sales experience preferred.

Technologies

Instagram
TikTok
Facebook
Microsoft Teams

Benefits

401(k)
Dental insurance
Health insurance
Health savings account
Vision insurance

Pay

$50,000 per year

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3mo ago

Help Desk / Systems Administrator / Service Desk Engineer

Forward Slash Technology Springfield, MO

Springfield, MO

3mo ago Closed

$47k - $56k/yr Full time Active Directory Application Support End User Support

This position is no longer accepting applications (closed Jul 12, 2026).

Job Description

Forward Slash Technology offers an on-site opportunity in Springfield, MO with a salary range of $46,700 to $56,241 per year. This mid-level Help Desk, Systems Administrator role sits within the Engineering department, supporting client and internal infrastructure, workstations, and networks under the guidance of senior engineers while delivering white glove service. The position emphasizes careful service delivery, ongoing learning, and pathways to greater technical independence and closer client engagement.

Benefits

Dental insurance
Health insurance
Paid time off
Vision insurance

Responsibilities

Assist with the installation, configuration, and ongoing maintenance of desktops, servers, and applications.
Apply system updates, patches, and standard configurations as directed.
Monitor system logs and performance, escalating issues as needed.
Provide Tier 1 end-user support via ticketing system, phone, and on-site contact.
Troubleshoot basic hardware, software, and printer issues.
Support user onboarding and offboarding, including account creation and permission management.
Assist with daily monitoring and basic maintenance of client and internal networks.
Help resolve connectivity issues such as Wi-Fi, DNS, and VPN problems.
Document recurring network issues and report them to senior engineers.
Participate in patching, backups, and monitoring of servers across Windows, Linux, and O365 environments.
Support cloud environments, including Microsoft 365 administration.
Collaborate with senior staff to identify opportunities for performance optimization.
Follow security standards established by the company and clients, including CJIS requirements.
Monitor endpoint alerts and report anomalies.
Contribute to audits and compliance activities as assigned.
Maintain accurate records in Autotask, including asset tracking and system changes.
Assist in updating knowledge base articles and standard operating procedures.
Conduct periodic audits of software and hardware inventory.
Engage in training and mentoring opportunities.
Pursue certifications or coursework aligned with role responsibilities.
Demonstrate progress toward greater technical independence and client engagement.

Requirements

Associate or bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
3 to 5 years of experience in a tiered help or service desk environment.
Foundational knowledge of Windows environments, networking, and system administration.
Strong organizational and communication skills.
Willingness to follow procedures, escalate when appropriate, and continually learn.
Demonstrated commitment to white glove support and end-user satisfaction.
Ability to communicate clearly with both technical and non-technical users.

Technologies

Autotask
Datto
Atera
PowerShell
Windows
Linux
Office 365 (O365)
Microsoft 365
Microsoft 365 administration

Employment Requirements

Must be a U.S. Citizen.
Must possess a valid U.S. driver's license with a clean driving record.
Must pass a Missouri State Highway Patrol and federal fingerprint-based background check.
Must complete CJIS training and successfully pass the CJIS certification exam.

Job Details

Job Type: Full-time, salaried, Monday through Friday.
Work Hours: 7:00 AM to 6:00 PM, shift-based.
Location: Springfield, MO area.
Remote Status: Not eligible for remote work.

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3mo ago

IT Technical Support

Hamra Enterprises Springfield, MO

Springfield, MO

3mo ago Closed

$22 - $24/hr Full time Customer Support Field Service Hardware Support

This position is no longer accepting applications (closed Jul 2, 2026).

Job Description

Responsibilities

Performs full range of on-site maintenance and repairs on a variety of IT equipment, including technical diagnostics, break/fix, installation, configuration, removal, and cafe/staff call assistance.
Provides technical support for Office IT infrastructure and equipment such as laptops, printers, cameras, music equipment, tablets, fax machines, IT services, telephones, routers, firewalls, broadband lines, and Wi-Fi access points.
Coordinates activities with help desk, network services, or other information systems groups.
Manages territory, inventory and time, while maintaining a high level of customer satisfaction and delivering cost-effective services.
Demonstrates measurable progress in technical abilities, troubleshooting techniques, and productivity.
Maintains and manages tool kit, supplies, and accurate inventory for the territory.
Maintains a trunk stock inventory valued at over $1000 and ensures accurate, timely completion of call summaries, time sheets, and work logs.
Provides help desk support for location equipment, working closely with the help desk and delivering updates on status and completion to managers and users.
Supports senior staff in all systems functions for location management and assists the IT Manager with projects as necessary.
Installs IT infrastructure and equipment at new locations, including remodels and new builds, with some installations potentially occurring overnight.
Follows Hamra Enterprises LLC policies and procedures in daily operations.

Requirements

Associates degree with at least 2 years of similar experience, or a Bachelor’s degree in an IT-related field.
Valid driver’s license and access to a company-provided car.
Ability to travel locally on a daily basis to various locations.
Strong time management skills with the ability to prioritize activities and schedules for effective results.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, construction plans, and procedure manuals.
Ability to work independently at multiple locations.
Proficiency in writing routine reports and correspondence.
Ability to report issue status to multiple levels within the organization promptly and accurately.
Capability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Professional appearance and demeanor, and the ability to work well with fellow employees at all times.

Benefits

401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Job Type

Full-time

Compensation

USD 22.00 - 24.00 per hour

Location

Springfield, Missouri — onsite / in-person

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Support Jobs in Springfield, MO

Facilities Help Desk Coordinator

IT Support Analyst I

Helpdesk Technician

In-Home Sales & Tech Support (Part Time)

Visiontech Technical Support/ Brand Ambassador

Help Desk / Systems Administrator / Service Desk Engineer

IT Technical Support

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