Springfield, MO

Support Jobs in Springfield, MO

3 jobs found

Include remote jobs

5d ago

Visiontech Technical Support/ Brand Ambassador

Missouri Neon Sign Company Springfield, MO

Springfield, MO

5d ago

$50k - $50k/yr Full time Marketing Brand Ambassador Consultative Sales

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Job Description

This on-site hybrid role in Springfield, Missouri blends technical support for company products with brand-building and dealer-partner development.

Responsibilities

Provide phone-based technical support to live clients and field technicians, troubleshooting company products.
Communicate effective solutions for firmware, software, and other proprietary technology issues.
Utilize company systems to create issue tickets and coordinate parts delivery to clients.
Update and maintain the existing database of client systems and hardware monitoring.
Collaborate with the division Director to identify and pursue new Authorized Dealer partnerships.
Identify and drive technology upgrade or conversion opportunities with existing clients nationwide.
Schedule and manage appointments with prospective Authorized Dealers, including in-person demos, Teams meetings, and product launches.
Proactively follow up with prospective Dealer accounts via email, text/SMS, and phone calls.
Coordinate with the division team to support revenue goals as needed.
Receive training on new and existing company technology, both in-house and in the field.
Plan and manage marketing events at local and nationwide scopes.

Requirements

HS Diploma required; Associates or Bachelor’s degree preferred.
Strong technical aptitude with modern technology.
Experience with audio-visual systems, IT infrastructure, intermediate networking concepts, and software applications.
Ability to quickly learn and internalize technical system functionality.
Self-motivated with strong time management and self-discipline.
Marketing experience with familiarity across social platforms such as Instagram, TikTok, and Facebook.
Ability to build brand awareness through content creation, ad development, and growth strategies.
Understanding of content posting versus paid advertising and overall brand strategy.
Comfort making weekly outbound calls to acquire new wholesale dealership accounts and partners.
Confident communicator with a warm, approachable personality.
Willingness to work in a commission-adjacent role.
Previous account management and/or B2B sales experience preferred.

Technologies

Instagram
TikTok
Facebook
Microsoft Teams

Benefits

401(k)
Dental insurance
Health insurance
Health savings account
Vision insurance

Pay

$50,000 per year

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8d ago

Help Desk / Systems Administrator / Service Desk Engineer

Forward Slash Technology Springfield, MO

Springfield, MO

8d ago

$47k - $56k/yr Full time Active Directory Application Support End User Support

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Job Description

Forward Slash Technology offers an on-site opportunity in Springfield, MO with a salary range of $46,700 to $56,241 per year. This mid-level Help Desk, Systems Administrator role sits within the Engineering department, supporting client and internal infrastructure, workstations, and networks under the guidance of senior engineers while delivering white glove service. The position emphasizes careful service delivery, ongoing learning, and pathways to greater technical independence and closer client engagement.

Benefits

Dental insurance
Health insurance
Paid time off
Vision insurance

Responsibilities

Assist with the installation, configuration, and ongoing maintenance of desktops, servers, and applications.
Apply system updates, patches, and standard configurations as directed.
Monitor system logs and performance, escalating issues as needed.
Provide Tier 1 end-user support via ticketing system, phone, and on-site contact.
Troubleshoot basic hardware, software, and printer issues.
Support user onboarding and offboarding, including account creation and permission management.
Assist with daily monitoring and basic maintenance of client and internal networks.
Help resolve connectivity issues such as Wi-Fi, DNS, and VPN problems.
Document recurring network issues and report them to senior engineers.
Participate in patching, backups, and monitoring of servers across Windows, Linux, and O365 environments.
Support cloud environments, including Microsoft 365 administration.
Collaborate with senior staff to identify opportunities for performance optimization.
Follow security standards established by the company and clients, including CJIS requirements.
Monitor endpoint alerts and report anomalies.
Contribute to audits and compliance activities as assigned.
Maintain accurate records in Autotask, including asset tracking and system changes.
Assist in updating knowledge base articles and standard operating procedures.
Conduct periodic audits of software and hardware inventory.
Engage in training and mentoring opportunities.
Pursue certifications or coursework aligned with role responsibilities.
Demonstrate progress toward greater technical independence and client engagement.

Requirements

Associate or bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
3 to 5 years of experience in a tiered help or service desk environment.
Foundational knowledge of Windows environments, networking, and system administration.
Strong organizational and communication skills.
Willingness to follow procedures, escalate when appropriate, and continually learn.
Demonstrated commitment to white glove support and end-user satisfaction.
Ability to communicate clearly with both technical and non-technical users.

Technologies

Autotask
Datto
Atera
PowerShell
Windows
Linux
Office 365 (O365)
Microsoft 365
Microsoft 365 administration

Employment Requirements

Must be a U.S. Citizen.
Must possess a valid U.S. driver's license with a clean driving record.
Must pass a Missouri State Highway Patrol and federal fingerprint-based background check.
Must complete CJIS training and successfully pass the CJIS certification exam.

Job Details

Job Type: Full-time, salaried, Monday through Friday.
Work Hours: 7:00 AM to 6:00 PM, shift-based.
Location: Springfield, MO area.
Remote Status: Not eligible for remote work.

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18d ago

IT Technical Support

Hamra Enterprises Springfield, MO

Springfield, MO

18d ago

$22 - $24/hr Full time Customer Support Field Service Hardware Support

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Job Description

Responsibilities

Performs full range of on-site maintenance and repairs on a variety of IT equipment, including technical diagnostics, break/fix, installation, configuration, removal, and cafe/staff call assistance.
Provides technical support for Office IT infrastructure and equipment such as laptops, printers, cameras, music equipment, tablets, fax machines, IT services, telephones, routers, firewalls, broadband lines, and Wi-Fi access points.
Coordinates activities with help desk, network services, or other information systems groups.
Manages territory, inventory and time, while maintaining a high level of customer satisfaction and delivering cost-effective services.
Demonstrates measurable progress in technical abilities, troubleshooting techniques, and productivity.
Maintains and manages tool kit, supplies, and accurate inventory for the territory.
Maintains a trunk stock inventory valued at over $1000 and ensures accurate, timely completion of call summaries, time sheets, and work logs.
Provides help desk support for location equipment, working closely with the help desk and delivering updates on status and completion to managers and users.
Supports senior staff in all systems functions for location management and assists the IT Manager with projects as necessary.
Installs IT infrastructure and equipment at new locations, including remodels and new builds, with some installations potentially occurring overnight.
Follows Hamra Enterprises LLC policies and procedures in daily operations.

Requirements

Associates degree with at least 2 years of similar experience, or a Bachelor’s degree in an IT-related field.
Valid driver’s license and access to a company-provided car.
Ability to travel locally on a daily basis to various locations.
Strong time management skills with the ability to prioritize activities and schedules for effective results.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, construction plans, and procedure manuals.
Ability to work independently at multiple locations.
Proficiency in writing routine reports and correspondence.
Ability to report issue status to multiple levels within the organization promptly and accurately.
Capability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Professional appearance and demeanor, and the ability to work well with fellow employees at all times.

Benefits

401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Job Type

Full-time

Compensation

USD 22.00 - 24.00 per hour

Location

Springfield, Missouri — onsite / in-person

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Support Jobs in Springfield, MO

Visiontech Technical Support/ Brand Ambassador

Help Desk / Systems Administrator / Service Desk Engineer

IT Technical Support

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