Springfield, MO

Support Jobs in Springfield, MO

9 jobs found

Include remote jobs

3d ago

IT Support Analyst

Client Springfield, MO

Springfield, MO

3d ago

$20 - $22/hr Full time End User Support Hardware Support Help Desk Support

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Job Description

This IT Support Analyst role is an onsite, 2nd-shift position focused on first-level support for retail technology operations.

Responsibilities

Handle first-level technical support requests from retail stores, distribution centers, and corporate users in a high-volume call center
Troubleshoot and resolve issues involving hardware, software, Point of Sale (POS) systems, servers, LAN/WAN connectivity, and telephony by phone
Diagnose problems remotely and resolve within scope, escalating complex issues as needed
Document incidents, track resolutions, and support hardware installations and repairs

Requirements

1–5 years of experience in IT help desk, desktop support, customer support, or a related role; technical school training will be considered
Basic understanding of computer hardware, software, operating systems, and networking
Strong troubleshooting, problem-solving, and critical-thinking skills
Excellent communication skills, phone etiquette, and customer service skills
Ability to work independently in a fast-paced environment; approximately 80% of the workday spent handling incoming calls
End client requirement: candidates must be U.S. citizens or Green Card holders
No C2C or third-party candidates

Technologies

Point of Sale (POS) systems
LAN/WAN
Linux+

Schedule / Location / Employment Type

Location: Springfield, MO (Onsite), in person
Employment type: W-2 Contract-to-Hire
Schedule: 2nd Shift, approximately 5 PM to Midnight; weekend availability required
Expected hours: 40.0 per week

Pay

Hourly rate: $20.00–$22.00 per hour

Benefits

401(k)
Dental insurance
Employee assistance program
Flexible schedule
Vision insurance

Preferred Qualifications

Associate degree or higher in IT or a related field
CompTIA A+, Network+, Linux+, or Cisco certifications
Experience supporting retail POS systems or working in a technical support center
Bilingual communication skills (helpful, not required)

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22d ago

Specialist II, IT Support

Springfield Public Schools Springfield, MO

Springfield, MO

22d ago

$22 - $36/hr Full time End User Support Hardware Support Information Technology (IT)

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Job Description

Join Springfield Public Schools in Springfield, MO, providing hands-on IT support that helps district staff and students stay productive. This onsite Specialist II role focuses on supporting desktop, laptop, and peripheral devices across multiple locations, with responsibilities that include repair, setup, troubleshooting, and work order coordination. You will also help strengthen the district’s technical support team through mentorship and technical guidance.

What you’ll do

Provide district-wide IT support by assessing work order requests and determining the appropriate solution or technical assistance needed.
Perform repairs on District computing equipment including Chromebooks, desktops, and laptops.
Monitor critical and high priority work orders across a variety of sites to support timely resolutions.
Support computer setup and configuration in a network environment, including peripheral devices such as printers, scanners, projectors, and other equipment.
Maintain accurate manual and electronic documents, files, and records to support up-to-date reference and an audit trail.
Monitor and troubleshoot computer hardware performance, diagnose peripheral issues, and provide hardware replacement, cleaning, or repair in line with manufacturer specifications.
Test repaired equipment prior to returning it to the user to deliver quality customer service.
Provide mentorship and technical support to other department technicians and help build strong customer partnerships.
Complete other related duties as required or assigned.

General purpose

Responsible for supporting desktop, laptop, and peripheral devices within the district. This includes testing, installing, and connecting computers in the networks, along with troubleshooting and diagnosing hardware problems and performing repairs across all district locations.

What you bring

Minimum of two (2) years of job related experience required.
Bachelor’s degree in a job related area preferred.
CompTIA A+ certification preferred.
Must be able to pass a Criminal Background Clearance, with results satisfactory to the District.
Knowledge of algebra and/or geometry, including reviewing and interpreting highly technical information, writing technical materials, and analyzing situations to define issues and draw conclusions.
Competencies in current generation and legacy computer operating and networking systems, server and computer hardware/network troubleshooting techniques, and understanding LAN and WAN systems.
Ability to perform multiple technical tasks and continuously upgrade skills to meet changing job conditions.
Skills using pertinent software and technology, adhering to safety practices, and planning and managing projects.
Ability to read technical information, compose documents, facilitate group discussions, and create action plans based on analysis.
Ability to schedule activities, gather and classify data, and use job-related equipment.
Ability to work with a wide diversity of individuals and collaborate effectively with internal and external stakeholders.
Strong critical thinking and problem-solving, including conveying technical information to non-technical audiences.
Ability to maintain confidentiality, set priorities, meet deadlines, work with detailed information, and adapt to changing priorities.
Ability to set high expectations, monitor progress toward goals, and use effective feedback for continuous improvement.

Working conditions and physical requirements

Primarily inside work environment with moderate noise and temperature levels.
Medium work requiring exertion of up to 50 pounds occasionally, up to 30 pounds frequently, and/or up to 10 pounds constantly to move objects.
Physical abilities required include perceiving sounds, making rational decisions through sound logic, expressing or exchanging ideas by spoken word, substantial hand and finger movements, and discerning letters or numbers at a given distance.
Additional required abilities include balancing, climbing, crawling, crouching, feeling, grasping, handling, hearing, kneeling, manual dexterity, mental acuity, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity, and walking.

Salary: USD 22 - 36 per hourly | Location: Springfield, MO (onsite) | Experience: 2+ years

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1mo ago

Facilities Help Desk Coordinator

O'Reilly Automotive Stores Springfield, MO

Springfield, MO

1mo ago Closed

Full time Computer Skills Customer Service Facilities

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

The Retail Facilities Coordinator (RFC) helps keep retail store locations safe, secure, and brand-positive by managing break/fix repairs and coordinating larger maintenance work.

Responsibilities

Oversee routine break/fix repairs for store locations, or submit larger repairs/replacements to the Senior Coordinator queue.
Initiate, execute, and oversee facility maintenance break/fix repairs in a cost-effective and timely manner.
Provide cost per repair, define scoped work and repairs, and handle internal and external communication related to each request.
Facilitate and coordinate break/fix repairs across relevant teams and parties.
Support asset protection and facility sustainment through procedures such as preventative maintenance programs and temporary or permanent break/fix repairs.
Field repair requests through email, phone calls, or MARS.
Process service requests by reviewing leases, exhibits, and warranty timelines within Lucernex/MARS to determine responsibility and delegate to the appropriate party.
When O’Reilly is responsible, review each request, identify needs, establish scope, and procure contractors/trades.
Place service requests into process; forward requests to the appropriate team when responsibility is determined elsewhere.
Generate work orders for approved vendors, including scope of work, completion date, and Not To Exceed pricing.
Handle submittal and release steps so work can begin.
Submit work requiring additional investigation or in-depth evaluation to the Senior Coordinator queue.
Update status by checking “work complete” in MARS.
Maintain oversight, follow-up, and communication throughout the repair process using MARS dashboard and query reporting.
Interface with other departments, jurisdictions, contractors, and field operations to ensure repairs are completed.
Use quality assurance practices including completion review and monitoring contractor performance.
Process all MARS requests from initial service request through work order management.

Requirements

High School diploma with 2-4 years construction, maintenance, HVAC, electrical, or related trades experience.
Good people skills.
Excellent customer service.
Ability to multi-task with proven dependability and reliability.
Basic knowledge of computers, including Word, Excel, E-mail, Internet, and database systems.

Technologies

MARS
Lucernex
Word
Excel
E-mail
Internet
Database systems

Benefits

Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth

Desired

High School diploma with 3-5 years construction, maintenance, HVAC, electrical, or related field experience.

Reasonable Accommodation

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.
If you require accommodation during the application or employment process, send an email to rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation and position details.

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1mo ago

IT Support Analyst I

O'Reilly Automotive Stores Springfield, MO

Springfield, MO

1mo ago Closed

Full time Computer Skills End User Support Hardware Support

This position is no longer accepting applications (closed Oct 22, 2026).

Job Description

The IT Support Analyst I provides first level technology support to end-users, helping resolve issues involving computer hardware and software. This onsite role in Springfield, MO focuses on troubleshooting, diagnosing, and documenting solutions, while supporting departmental compliance and data management needs.

What You’ll Do

Respond to end-user inquiries with hardware, software, and support assistance for unresolved queries, following documented procedures and service-level targets.
Provide first level troubleshooting and support for incidents involving computer systems, servers, software, point of sale hardware, store operations, telephony, and LAN (Local Area Network) and WAN (Wide Area Network).
Use data management systems to access specific information as needed.
Support internal clients by completing standard activities and assisting others with operational needs.
Produce, update, and share best practice support documentation for document management, databases, and other departmental systems.
Complete tasks that may include purchasing materials, entering budgetary information, and recording time and expenses.
Perform initial fault isolation in line with current SOPs, or propose resolutions for approval by more senior colleagues to limit and address issues quickly.
Use the knowledge management system to participate in Knowledge Centered Support, ensuring documentation is created, curated, and published for end-user consumption.
Follow mandatory procedures to meet required quality standards and support adherence to external regulatory codes and internal codes of conduct.
Work according to an assigned schedule.

Required Qualifications

Ability to analyze computer problems and develop logical, effective solutions.
Excellent interpersonal and communication skills, including the ability to explain simple procedures in writing or verbally, with phone skills.
Strong customer service skills for supporting end users.
Willingness to research and think out of the box.
Ability to operate independently and also work effectively in a group setting.
Monitor, diagnose, and fix problems with technology products.
Communicate ideas clearly and formulate plans and policies through effective verbal communication.
Ability to support processes that enable the creation and use of information and knowledge from team members to help achieve organizational goals.
Use a systematic process for solving technical issues by identifying the problem and selecting appropriate solutions.
Understand and effectively use standard office equipment and standard software packages to support business processes.
Install, set up, configure, and manage software and environments.
Set up and maintain operating systems.
Utilize systems and tools to search for new data or retrieve existing data from a database.
Troubleshoot and understand TCP/IP networking fundamentals.
Bi-lingual written and verbal skills.
CompTIA Linux+ Certification.

Education

Bachelor’s Degree or equivalent level

Experience

Basic experience with help desk operations and simple office or operational systems (4 to 6 months)

Benefits

Competitive Wages and Paid Time Off
Stock Purchase Plan and 401k with Employer Contributions starting Day One
Medical, Dental, and Vision Insurance with an optional Flexible Spending Account (FSA)
Team Member Health and Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth

Knowledge Management System

Use the knowledge management system to access specific information and participate in Knowledge Centered Support, ensuring documentation is created, curated, and published for consumption.

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1mo ago

Helpdesk Technician

Prime, Inc. Springfield, MO

Springfield, MO

1mo ago Closed

Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

Prime, Inc. offers a direct, hands-on IT support role where you help people solve everyday technical issues while building expertise across hardware, software, and networking. This onsite position in Springfield, MO focuses on responsive customer service, clear documentation, and steady support in a fast-paced environment.

What you’ll do

Respond to user requests for support and work toward resolution of technical problems.
Monitor the IT helpdesk queue and respond quickly and effectively to incoming requests.
Install, test, and configure new workstations, peripheral equipment, and software.
Monitor system performance and ensure functionality is maintained.
Support driving associates in person and over the phone.
Document processes and solutions for repeatable, accurate support.
Participate in IT projects as assigned.

What you bring

1+ year of relevant technical experience (minimum required).
Motivated, team-oriented mindset.
Strong organizational, computer, and customer service skills.
Excellent interpersonal communication skills, attention to detail, analytical thinking, forward-thinking approach, and ability to multi-task.
Outgoing, confident, and self-motivated work style.
Ability to learn and acquire new knowledge and skills effectively.
Willingness to work overnights or weekends if needed.
Accurate typing at at least 45 WPM.
On-site attendance is required.
Ability to sit and remain focused and motivated for long periods of time.
Ability to multitask between computer work, phone support, and different projects.

Schedule & onsite details

Schedule: Wednesday through Saturday, 6am-6pm. The position also specifies hours of 6am-6pm Tuesday through Friday.

Working environment: Primarily indoors in a general office setting with regulated heating and cooling. Call volume can be heavy at times.

Education

A Bachelor’s Degree in Information Technology or related field from an accredited university is preferred.

Certifications

No licensing or certifications are required.

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3mo ago

In-Home Sales & Tech Support (Part Time)

Asurion Insurance Services Springfield, MO

Springfield, MO

3mo ago Closed

$22 - $22/hr Part time Customer Service Customer Support Field Sales

This position is no longer accepting applications (closed Aug 18, 2026).

Job Description

Asurion Insurance Services offers a part-time, in-home Field Sales Representative role based in Springfield, Missouri. This onsite position requires daily travel to customer residences and combines paid training with a Serve-Solve-Sell approach. Expect a base hourly wage plus commissions and stipends, supported by ongoing coaching to help you stay confident and tech-savvy.

Benefits

Base hourly rate of USD 22 per hour, guaranteed for all hours worked, paid bi-weekly. Earned pay can be accessed early.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement per IRS guidelines, paid weekly.
Phone stipend of $35 per month.
Three weeks of paid training focused on your success.

Health and safety measures

Health and safety are a top priority at Asurion. Meeting customers in their homes supports a strong customer experience, and the company is committed to ensuring employees feel safe while performing their duties.

Get to know us

Asurion is a global tech solutions leader with a work culture that values every employee. Our products and services serve more than 350 million customers worldwide, a footprint that's larger than many streaming platforms. Our approach emphasizes listening to customers’ needs, providing accurate information, and delivering service with integrity.

Responsibilities

Engage customers on the front lines using the Serve, Solve, Sell approach to guide interactions.
Complete paid training to prepare you to work independently in the field.
Learn product details and gain hands-on sales experience while developing communication, negotiation, and problem-solving skills, with ongoing coaching to support growth.
Serve: Meet customers in-home, in-office, or wherever they are; pre-schedule interactions; strive to meet and exceed sales targets.
Serve: Deliver exceptional customer service throughout every interaction, always prioritizing the customer.
Solve: Apply expertise to address and resolve tech issues with clear, understandable solutions.
Solve: Ensure customers leave with a workable resolution and a product that supports their future tech needs.
Sell: Leverage Asurion’s growing product range to tailor solutions for customers.
Sell: Listen actively to identify customer needs and position products accordingly.
Sell: Use strong negotiation and communication skills to pivot smoothly and close the sale.

Requirements

Comfortable working in a sales environment with set targets.
A valid driver’s license and a satisfactory driving record with at least one year of driving experience.
Ability to provide proof of valid car insurance (Manhattan excluded).
A personal vehicle (excluding motorcycles). Customer service appointments occur in neighborhoods and cities surrounding your inventory warehouse, with a maximum one-way travel distance of 120 miles.
Willingness to work a varied 5-day week schedule, including evenings, weekends, and holidays.
A personal cellphone to stay connected on the job.
Comfort with working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a passion for learning a wide range of skills applicable to multiple career paths.
Naturally outgoing and comfortable with human interaction.
Note: Work hours may vary based on business needs and market demand; a standard schedule is provided, but flexibility may be required.

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4mo ago

Visiontech Technical Support/ Brand Ambassador

Missouri Neon Sign Company Springfield, MO

Springfield, MO

4mo ago Closed

$50k - $50k/yr Full time Marketing Brand Ambassador Consultative Sales

This position is no longer accepting applications (closed Jul 15, 2026).

Job Description

This on-site hybrid role in Springfield, Missouri blends technical support for company products with brand-building and dealer-partner development.

Responsibilities

Provide phone-based technical support to live clients and field technicians, troubleshooting company products.
Communicate effective solutions for firmware, software, and other proprietary technology issues.
Utilize company systems to create issue tickets and coordinate parts delivery to clients.
Update and maintain the existing database of client systems and hardware monitoring.
Collaborate with the division Director to identify and pursue new Authorized Dealer partnerships.
Identify and drive technology upgrade or conversion opportunities with existing clients nationwide.
Schedule and manage appointments with prospective Authorized Dealers, including in-person demos, Teams meetings, and product launches.
Proactively follow up with prospective Dealer accounts via email, text/SMS, and phone calls.
Coordinate with the division team to support revenue goals as needed.
Receive training on new and existing company technology, both in-house and in the field.
Plan and manage marketing events at local and nationwide scopes.

Requirements

HS Diploma required; Associates or Bachelor’s degree preferred.
Strong technical aptitude with modern technology.
Experience with audio-visual systems, IT infrastructure, intermediate networking concepts, and software applications.
Ability to quickly learn and internalize technical system functionality.
Self-motivated with strong time management and self-discipline.
Marketing experience with familiarity across social platforms such as Instagram, TikTok, and Facebook.
Ability to build brand awareness through content creation, ad development, and growth strategies.
Understanding of content posting versus paid advertising and overall brand strategy.
Comfort making weekly outbound calls to acquire new wholesale dealership accounts and partners.
Confident communicator with a warm, approachable personality.
Willingness to work in a commission-adjacent role.
Previous account management and/or B2B sales experience preferred.