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IT Support Specialist

SHADOWFAX CORPORATION York, PA

York, PA

Today

$55k - $55k/yr Full time Application Support Computer Skills End User Support

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Job Description

As an onsite IT Support Specialist at SHADOWFAX CORPORATION in York, PA, you will help keep technology dependable across day-to-day operations and organization-wide initiatives. This role supports strategic priorities through hands-on IT management, service delivery, and participation in digital transformation efforts, with opportunities to drive continuity planning and coordinate multiple technology systems.

Compensation: USD 55,000 per year.
Education: Associate’s degree in Computer Science or Information Technology.

Responsibilities

Oversee administration of technology systems, software platforms, and digital resources, including Microsoft Teams, shared file environments, databases, reporting systems, and operational applications.
Perform back-end maintenance for digital platforms such as SETWorks, electronic door lock systems, door cameras, assistive technology, and smart-home integrations.
Support technology deployments, upgrades, and ongoing maintenance activities.
Oversee help desk operations by resolving technology issues internally or coordinating with the organization’s third-party provider as needed.
Manage the SCC and Pattison phone systems, including adding, removing, and updating users.
Manage the organization’s cell phone contract, including purchasing, device setup, and disconnecting devices when necessary.
Track and maintain technology inventory, including computers, printers, monitors, scanners, and related equipment.
Purchase and coordinate setup of new computers with support from the organization’s third-party provider.
Maintain organizational copiers and coordinate with the leasing company for changes, maintenance, and service issues.
Serve as project manager for organization-wide IT projects and participate on the Digital Transformation Committee.
Develop and implement business continuity protocols to minimize disruption during emergency situations.

Requirements

Associate’s degree in Computer Science or Information Technology.
Professional communication skills.

Preferred and Strongly Recommended

Preferred: Bachelor’s degree in Computer Science or Information Technology.
Preferred: Three years of related experience.
Preferred: Proficiency in general computer skills.
Preferred: Knowledge of Pennsylvania 6400 group home environments.
Strongly Recommended: Experience with SETWorks and Vertex applications.
Strongly Recommended: Proficiency with Microsoft Excel and Microsoft Word.

Tools You’ll Work With

Microsoft Teams
SETWorks
Vertex applications
Microsoft Excel and Microsoft Word

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