Support Jobs in York, PA

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6d ago

IT Service Desk Specialist - Part Time Onsite

CP Flexible Packaging York, PA

York, PA

6d ago

Part time Active Directory Computer Skills End User Support

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Job Description

Part-time onsite IT Service Desk role at CP Flexible Packaging in York, PA, delivering first-line support to end users and escalating complex issues as needed.

Responsibilities

Install and configure basic hardware and software following established procedures
Respond to tickets in accordance with SLA guidelines
Record, track, and document the help desk resolution process from initial report to final outcome
Respond to requests and issues in a timely manner
Repair and replace equipment as needed
Help keep endpoints aligned with department security policy by using standard checklists
Provide onsite and remote support to end users
Assist in AV setups for meetings
Assist new hire training with basic IT needs
Set up new workstations for users, including equipment deployment and account setup checks
Support heavy use of Windows, Mac OS, iOS, and Android devices
Operate in Active Directory
Test new technology
Create staff training documentation
Resolve Tier 1 support tickets
Escalate complex or unresolved issues to senior technicians with clear documentation of steps taken
Basic networking awareness including cabling, switch ports, and connectivity checks
Participate in management-approved projects to improve the customer and colleague experience
Flag non-compliant software and systems and report to senior staff
Perform other duties as assigned by supervisors or manager
Follow safety rules and use required safety equipment
Report defective equipment or unsafe conditions to appropriate personnel
Maintain a clean and orderly work area
Follow Good Manufacturing Practices and policies
Collaborate to uphold Garlock-CP's commitment to a Food Safe environment

Requirements

Passion for customer service and a desire to learn and grow in an IT support role
Some college education, formal training, or equivalent experience
1–2 years of experience in a technical or customer-facing role; internships, coursework, or relevant part-time experience considered
Exceptional interpersonal skills
Solid problem-solving skills and a methodical, step-by-step approach to troubleshooting
Ability to follow routine issues through to resolution and know when to escalate
Willingness to learn new tools and technologies and to ask questions when unsure
Excellent oral and written communication skills
Strong organizational skills and the ability to handle multiple tasks concurrently
Ability to travel to off-site locations

Technologies

Windows
Mac OS
iOS
Android
Active Directory

Job Summary

Serve as the first point of contact for end users, providing front-line IT support remotely or on site. Troubleshoot and resolve common, routine issues, applying fixes and workarounds while delivering exemplary customer service, and escalate more complex problems to senior technicians. The role requires eagerness to learn, follow established procedures, and strong organizational and customer service skills. Travel to client sites may be required, and weekend or after-hours work could be needed per operational requirements.

Preferred Qualifications

Bachelor’s Degree in a related field or certifications that align with front line support
Bilingual English/Spanish a plus

Physical Requirements

Typical environment of manufacturing, machinery, and production facilities
Exposure includes but is not limited to continuous noise, scent of materials, bright workstations, machinery with moving parts
Intermittently on feet daily on concrete floors
Period lifting of materials weighing up to 50 lbs
Squatting, crouching, turning, twisting, stretching, climbing steps, grabbing, pulling, pushing, and bending
Visual and hearing acuity within normal limits

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