York, PA

Support Jobs in York, PA

2 jobs found

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1mo ago

IT Support Specialist

SHADOWFAX CORPORATION York, PA

York, PA

1mo ago Closed

$55k - $55k/yr Full time Application Support Computer Skills End User Support

This position is no longer accepting applications (closed Oct 27, 2026).

Job Description

As an onsite IT Support Specialist at SHADOWFAX CORPORATION in York, PA, you will help keep technology dependable across day-to-day operations and organization-wide initiatives. This role supports strategic priorities through hands-on IT management, service delivery, and participation in digital transformation efforts, with opportunities to drive continuity planning and coordinate multiple technology systems.

Compensation: USD 55,000 per year.
Education: Associate’s degree in Computer Science or Information Technology.

Responsibilities

Oversee administration of technology systems, software platforms, and digital resources, including Microsoft Teams, shared file environments, databases, reporting systems, and operational applications.
Perform back-end maintenance for digital platforms such as SETWorks, electronic door lock systems, door cameras, assistive technology, and smart-home integrations.
Support technology deployments, upgrades, and ongoing maintenance activities.
Oversee help desk operations by resolving technology issues internally or coordinating with the organization’s third-party provider as needed.
Manage the SCC and Pattison phone systems, including adding, removing, and updating users.
Manage the organization’s cell phone contract, including purchasing, device setup, and disconnecting devices when necessary.
Track and maintain technology inventory, including computers, printers, monitors, scanners, and related equipment.
Purchase and coordinate setup of new computers with support from the organization’s third-party provider.
Maintain organizational copiers and coordinate with the leasing company for changes, maintenance, and service issues.
Serve as project manager for organization-wide IT projects and participate on the Digital Transformation Committee.
Develop and implement business continuity protocols to minimize disruption during emergency situations.

Requirements

Associate’s degree in Computer Science or Information Technology.
Professional communication skills.

Preferred and Strongly Recommended

Preferred: Bachelor’s degree in Computer Science or Information Technology.
Preferred: Three years of related experience.
Preferred: Proficiency in general computer skills.
Preferred: Knowledge of Pennsylvania 6400 group home environments.
Strongly Recommended: Experience with SETWorks and Vertex applications.
Strongly Recommended: Proficiency with Microsoft Excel and Microsoft Word.

Tools You’ll Work With

Microsoft Teams
SETWorks
Vertex applications
Microsoft Excel and Microsoft Word

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3mo ago

IT Service Desk Specialist - Part Time Onsite

CP Flexible Packaging York, PA

York, PA

3mo ago Closed

Part time Active Directory Computer Skills End User Support

This position is no longer accepting applications (closed Aug 12, 2026).

Job Description

Part-time onsite IT Service Desk role at CP Flexible Packaging in York, PA, delivering first-line support to end users and escalating complex issues as needed.

Responsibilities

Install and configure basic hardware and software following established procedures
Respond to tickets in accordance with SLA guidelines
Record, track, and document the help desk resolution process from initial report to final outcome
Respond to requests and issues in a timely manner
Repair and replace equipment as needed
Help keep endpoints aligned with department security policy by using standard checklists
Provide onsite and remote support to end users
Assist in AV setups for meetings
Assist new hire training with basic IT needs
Set up new workstations for users, including equipment deployment and account setup checks
Support heavy use of Windows, Mac OS, iOS, and Android devices
Operate in Active Directory
Test new technology
Create staff training documentation
Resolve Tier 1 support tickets
Escalate complex or unresolved issues to senior technicians with clear documentation of steps taken
Basic networking awareness including cabling, switch ports, and connectivity checks
Participate in management-approved projects to improve the customer and colleague experience
Flag non-compliant software and systems and report to senior staff
Perform other duties as assigned by supervisors or manager
Follow safety rules and use required safety equipment
Report defective equipment or unsafe conditions to appropriate personnel
Maintain a clean and orderly work area
Follow Good Manufacturing Practices and policies
Collaborate to uphold Garlock-CP's commitment to a Food Safe environment

Requirements

Passion for customer service and a desire to learn and grow in an IT support role
Some college education, formal training, or equivalent experience
1–2 years of experience in a technical or customer-facing role; internships, coursework, or relevant part-time experience considered
Exceptional interpersonal skills
Solid problem-solving skills and a methodical, step-by-step approach to troubleshooting
Ability to follow routine issues through to resolution and know when to escalate
Willingness to learn new tools and technologies and to ask questions when unsure
Excellent oral and written communication skills
Strong organizational skills and the ability to handle multiple tasks concurrently
Ability to travel to off-site locations

Technologies

Windows
Mac OS
iOS
Android
Active Directory

Job Summary

Serve as the first point of contact for end users, providing front-line IT support remotely or on site. Troubleshoot and resolve common, routine issues, applying fixes and workarounds while delivering exemplary customer service, and escalate more complex problems to senior technicians. The role requires eagerness to learn, follow established procedures, and strong organizational and customer service skills. Travel to client sites may be required, and weekend or after-hours work could be needed per operational requirements.

Preferred Qualifications

Bachelor’s Degree in a related field or certifications that align with front line support
Bilingual English/Spanish a plus

Physical Requirements

Typical environment of manufacturing, machinery, and production facilities
Exposure includes but is not limited to continuous noise, scent of materials, bright workstations, machinery with moving parts
Intermittently on feet daily on concrete floors
Period lifting of materials weighing up to 50 lbs
Squatting, crouching, turning, twisting, stretching, climbing steps, grabbing, pulling, pushing, and bending
Visual and hearing acuity within normal limits

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Support Jobs in York, PA

IT Support Specialist

IT Service Desk Specialist - Part Time Onsite

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