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1d ago

Desktop Support Engineer – End User Computing (EUC) Support

Allied digital service limited Johnston, RI

Johnston, RI

1d ago

$23 - $25/hr Full time Desktop Support End User Computing End User Support

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Job Description

The Desktop Support Engineer role focuses on end user computing (EUC) services for a corporate environment, combining deskside troubleshooting with preventative maintenance and VIP-style executive support. Allied digital service limited operates with a hands-on, end-user facing model, and this position requires on-site presence in Johnston, RI. The team supports operational and technical SLAs while resolving EUC incidents tied to devices, peripherals, and connectivity.

What you’ll do

Troubleshoot, repair, and perform preventative maintenance for end user computing equipment and peripheral devices at the corporate location.
Provide onsite support to Authorized Users and work to meet specified SLAs for operational and technical needs.
Resolve incidents and problems related to EUC equipment through reactive troubleshooting and follow-up efforts to prevent repeat issues.
Support Authorized Users with connection to the corporate network, including assisting with access to LAN, print, and file services, WAN connectivity, and appropriate LAN segment access.
Repair and maintain mobile devices.
Install, upgrade, and repair EUC equipment including desktops, laptops, monitors, and associated peripherals.
Deliver software break/fix support and handle replacement of non-warranty assets for end users.
Provide network printer and scanner connectivity support, including configuration support for device setup, IP addressing, and direct TCP/IP output.
Support VIP and White-glove, executive level coverage for equipment such as desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, and wireless networking.
Provide warranty and break/fix support for networked printers.
Configure and support end users on mobile computing platforms.
Create, change, and remove printer configurations and queues based on requests in accordance with SLAs.
Provide on-site hardware support for general troubleshooting across end user computing technologies.
Maintain regular, accurate, and timely feedback on customer requirements, including supervising assignments and keeping communication active with sales, operations, and branch office personnel.
Use the problem management database and systems to track and report on customer calls and requests.
Communicate technical information to both technical and non-technical team members and customers.
Troubleshoot Win10 OS and O365.
Support conference devices.
Apply SCCM client end installation and troubleshooting knowledge.
Provide 100% onsite deskside support from the client office location and perform other deskside support services as required.

Requirements

3+ years of related work experience.
Sound knowledge of imaging tools such as Ghost and MDT.
Sound knowledge of data backup and recovery tools such as USMT.
Installing, upgrading, and migrating to Windows 10.
Deploying Windows 10 in large enterprises.
Configuring hardware and applications, including network connectivity and access to resources.
Configuring mobile computing and monitoring/maintaining systems running Windows 10.
Configuring backup and recovery options.

Technologies

Mobile device management
Win10 OS
O365
SCCM client
Ghost
MDT
USMT
Windows 10
LAN
WAN
IP addressing
Direct TCP/IP output
ServiceNow

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Certification

A+ Certification

Location: Johnston, RI (onsite)
Compensation: USD 23 - 25 per hour
Experience: 3+ years

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