Support Jobs in Johnston, RI

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13d ago

IT Support Technian III -Help Desk

Freedom Technology Solutions, Inc. Johnston, RI

Johnston, RI

13d ago

$55k - $80k/yr Full time Active Directory Hardware Support Help Desk

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Job Description

This senior level IT support role is based on-site in Johnston, RI, serving Freedom Technology Solutions, Inc. as part of an advanced support team. The position emphasizes Level 3 diagnostics, high-complexity troubleshooting, and maintaining the health of diverse IT environments across multiple clients.

Responsibilities

Strategic Escalation: Serve as the primary technical authority for complex issues requiring deep-dive diagnostics across workstations, servers, and network stacks.
Incident Management: Lead the resolution of critical system-down events with an emphasis on root-cause analysis and long-term remediation.
Technical Mentorship: Provide guidance and on-the-job training to the broader technical team to elevate service quality.
Infrastructure Oversight: Monitor and maintain the stability of Windows-based server environments and virtualized infrastructure.
Data Integrity & Recovery: Oversee health and verification of client backup systems, conduct regular integrity checks, and test restores to ensure disaster recovery readiness.
Proactive Maintenance: Use Kaseya VSA 10 and AutoTask to monitor system performance, automate routine maintenance, and identify potential hardware or software failures before they impact the business.
Network Administration: Configure and troubleshoot WatchGuard Firewalls, managed switches, and secure remote access protocols.
Access Management: Administer Microsoft 365 tenants, Active Directory environments, and secure VPN connections via VSAx or SplashTop.

Requirements

Experience: 5+ years in a multi-client or MSP environment.
Problem Solving: Proven ability to independently resolve complex Level 3 tickets.
Kaseya IT Complete stack proficiency (preferred).
Server virtualization.
Advanced networking.
Datto backups and recovery.
Communication: Ability to deliver high-touch service while handling sophisticated technical tasks.
Reliability: Willingness to participate in an after-hours rotation for critical system alerts as required.

Technologies

Kaseya VSA 10
AutoTask
WatchGuard Firewalls
Microsoft 365
Active Directory
VSAx
SplashTop
Kaseya IT Complete
Datto

Benefits

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Why Freedom Tech?

We enable our clients to focus on their core business by handling the heavy lifting of their technology. As a Senior Lead, you will be a cornerstone of that mission.

Job Type

Full-time

Pay

$55,000.00 - $80,000.00 per year

Work Location

On-site in Johnston, RI

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