Johnston, RI

Support Jobs in Johnston, RI

2 jobs found

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1mo ago

Desktop Support Engineer – End User Computing (EUC) Support

Allied digital service limited Johnston, RI

Johnston, RI

1mo ago Closed

$23 - $25/hr Full time Desktop Support End User Computing End User Support

This position is no longer accepting applications (closed Sep 8, 2026).

Job Description

The Desktop Support Engineer role focuses on end user computing (EUC) services for a corporate environment, combining deskside troubleshooting with preventative maintenance and VIP-style executive support. Allied digital service limited operates with a hands-on, end-user facing model, and this position requires on-site presence in Johnston, RI. The team supports operational and technical SLAs while resolving EUC incidents tied to devices, peripherals, and connectivity.

What you’ll do

Troubleshoot, repair, and perform preventative maintenance for end user computing equipment and peripheral devices at the corporate location.
Provide onsite support to Authorized Users and work to meet specified SLAs for operational and technical needs.
Resolve incidents and problems related to EUC equipment through reactive troubleshooting and follow-up efforts to prevent repeat issues.
Support Authorized Users with connection to the corporate network, including assisting with access to LAN, print, and file services, WAN connectivity, and appropriate LAN segment access.
Repair and maintain mobile devices.
Install, upgrade, and repair EUC equipment including desktops, laptops, monitors, and associated peripherals.
Deliver software break/fix support and handle replacement of non-warranty assets for end users.
Provide network printer and scanner connectivity support, including configuration support for device setup, IP addressing, and direct TCP/IP output.
Support VIP and White-glove, executive level coverage for equipment such as desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, and wireless networking.
Provide warranty and break/fix support for networked printers.
Configure and support end users on mobile computing platforms.
Create, change, and remove printer configurations and queues based on requests in accordance with SLAs.
Provide on-site hardware support for general troubleshooting across end user computing technologies.
Maintain regular, accurate, and timely feedback on customer requirements, including supervising assignments and keeping communication active with sales, operations, and branch office personnel.
Use the problem management database and systems to track and report on customer calls and requests.
Communicate technical information to both technical and non-technical team members and customers.
Troubleshoot Win10 OS and O365.
Support conference devices.
Apply SCCM client end installation and troubleshooting knowledge.
Provide 100% onsite deskside support from the client office location and perform other deskside support services as required.

Requirements

3+ years of related work experience.
Sound knowledge of imaging tools such as Ghost and MDT.
Sound knowledge of data backup and recovery tools such as USMT.
Installing, upgrading, and migrating to Windows 10.
Deploying Windows 10 in large enterprises.
Configuring hardware and applications, including network connectivity and access to resources.
Configuring mobile computing and monitoring/maintaining systems running Windows 10.
Configuring backup and recovery options.

Technologies

Mobile device management
Win10 OS
O365
SCCM client
Ghost
MDT
USMT
Windows 10
LAN
WAN
IP addressing
Direct TCP/IP output
ServiceNow

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Certification

A+ Certification

Location: Johnston, RI (onsite)
Compensation: USD 23 - 25 per hour
Experience: 3+ years

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3mo ago

IT Support Technian III -Help Desk

Freedom Technology Solutions, Inc. Johnston, RI

Johnston, RI

3mo ago Closed

$55k - $80k/yr Full time Active Directory Hardware Support Help Desk

This position is no longer accepting applications (closed Jul 7, 2026).

Job Description

This senior level IT support role is based on-site in Johnston, RI, serving Freedom Technology Solutions, Inc. as part of an advanced support team. The position emphasizes Level 3 diagnostics, high-complexity troubleshooting, and maintaining the health of diverse IT environments across multiple clients.

Responsibilities

Strategic Escalation: Serve as the primary technical authority for complex issues requiring deep-dive diagnostics across workstations, servers, and network stacks.
Incident Management: Lead the resolution of critical system-down events with an emphasis on root-cause analysis and long-term remediation.
Technical Mentorship: Provide guidance and on-the-job training to the broader technical team to elevate service quality.
Infrastructure Oversight: Monitor and maintain the stability of Windows-based server environments and virtualized infrastructure.
Data Integrity & Recovery: Oversee health and verification of client backup systems, conduct regular integrity checks, and test restores to ensure disaster recovery readiness.
Proactive Maintenance: Use Kaseya VSA 10 and AutoTask to monitor system performance, automate routine maintenance, and identify potential hardware or software failures before they impact the business.
Network Administration: Configure and troubleshoot WatchGuard Firewalls, managed switches, and secure remote access protocols.
Access Management: Administer Microsoft 365 tenants, Active Directory environments, and secure VPN connections via VSAx or SplashTop.

Requirements

Experience: 5+ years in a multi-client or MSP environment.
Problem Solving: Proven ability to independently resolve complex Level 3 tickets.
Kaseya IT Complete stack proficiency (preferred).
Server virtualization.
Advanced networking.
Datto backups and recovery.
Communication: Ability to deliver high-touch service while handling sophisticated technical tasks.
Reliability: Willingness to participate in an after-hours rotation for critical system alerts as required.

Technologies

Kaseya VSA 10
AutoTask
WatchGuard Firewalls
Microsoft 365
Active Directory
VSAx
SplashTop
Kaseya IT Complete
Datto

Benefits

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Why Freedom Tech?

We enable our clients to focus on their core business by handling the heavy lifting of their technology. As a Senior Lead, you will be a cornerstone of that mission.

Job Type

Full-time

Pay

$55,000.00 - $80,000.00 per year

Work Location

On-site in Johnston, RI

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Support Jobs in Johnston, RI

Desktop Support Engineer – End User Computing (EUC) Support

IT Support Technian III -Help Desk

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