End User Computing

End User Computing Support Jobs

5 jobs found

Today

Desktop Support Engineer – End User Computing (EUC) Support

Allied digital service limited Omaha, NE

Omaha, NE

Today

$23 - $25/hr Full time Active Directory End User Computing End User Support

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Job Description

An Allied Digital Service Limited team is looking for an experienced Desktop Support Engineer focused on End User Computing (EUC) in an onsite environment in Omaha, NE. In this role, you will handle day-to-day end-user technology needs, troubleshoot issues across Windows desktops and laptops, and support services aligned to defined SLA timelines.

This position is designed for a hands-on support professional with 5+ years of EUC/Desktop Support experience, comfortable working with core systems like Windows, M365, VPN, and AD, and able to manage incident response through ITSM ticketing processes.

Key Responsibilities

Provide onsite technical support for desktop and laptop users.
Troubleshoot and resolve hardware, software, and operating system issues.
Diagnose and remediate problems affecting Windows-based desktops and laptops.
Respond to incidents and service requests within defined SLA timelines.
Deliver hands-on support for VIP and executive users when required.

What You’ll Support

M365, VPN, operating systems, hardware, and software support.
AD and device administration.
ITSM ticketing and documentation related to support activities.

Required Experience

5+ years of EUC/Desktop Support experience.
Experience supporting Windows, M365, AD, and ITSM tools.
Certifications and enterprise/networking knowledge are preferred.

Technologies

Windows
M365
VPN
AD
ITSM

Location and Pay

Work location: In person (Omaha, NE)
Pay: $23.00 - $25.00 per hour

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

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12d ago

Desktop Support Analyst

Elevance Systems Reno, NV

Reno, NV

12d ago

$42k - $45k/yr Contract Application Support Computer Skills Desktop Support

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Job Description

Elevance Systems invites applications for a Desktop Support Analyst to support deskside and on-site IT needs in our Reno, NV office. This hands-on role focuses on hardware and software troubleshooting, user assistance, and practical IT maintenance within a corporate environment. The position is available as a contract or full-time arrangement and is based on site at our Reno facility.

Responsibilities

Minimum 3 yrs hands-on experience as deskside/onsite support or local IT engineer.
Strong Microsoft operating system installation, asset management, and troubleshooting skills.
Proficient in troubleshooting Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.).
Solid desktop support knowledge covering hardware, software, and networking concepts.
Log all calls in the call logging system.
Respond to staff inquiries and help resolve hardware or software problems.
Maintain a log of detected software or hardware issues.
Assist users with computer equipment usage by providing training and guidance.
Administer hardware maintenance for all desktop IT equipment.
Support the operating system and security software on the network, including adding new users and establishing rights and privileges.
Escalate more complex issues to the IT Manager.

Requirements

Relevant desktop support experience within a commercial environment.
Good knowledge of Windows Server 2003 and 2008.
Strong knowledge of Windows XP, Vista, and Windows 7.
Thorough knowledge of the MS Office Suite.
Excellent telephone manner and strong communication skills.

Technologies

MS Office Suite
Outlook
Word
Excel
PowerPoint
Windows 2003
Windows 2008 Server
Windows XP
Windows Vista
Windows 7

Experience

Customer support: 1 year (Preferred)
iOS: 1 year (Preferred)
Windows: 1 year (Preferred)

Job Types

Full-time
Contract

Pay

USD 42,000 - 45,000 per year

Work Location

Onsite in Reno, NV

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22d ago

Desktop Support Analyst

DCM Services Columbia, SC

Columbia, SC

22d ago

$50k - $60k/yr Full time Active Directory Cloud Platforms Desktop Support

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Job Description

Based in Columbia, SC onsite, the Desktop Support Analyst on the IT Infrastructure team provides hands-on end-user hardware, software, and systems support with a focus on endpoint deployment, identity management, and proactive issue resolution; the role offers a salary range of USD 50,000 - 60,000 per year.

Responsibilities

Endpoint deployment and lifecycle management: image, configure, package, and deploy workstations and laptops for new hires and refresh cycles, on-site and remote.
Maintain an accurate hardware asset inventory including laptops, workstations, docking stations, headsets, power supplies, and peripherals.
Support onboarding, transfers, leaves of absence, and terminations.
Break/fix: diagnose and resolve hardware, software, printer, and conference room technology issues in person.
Remote support: diagnose and resolve hardware, software, printer, and conference room technology issues via remote tools (TeamViewer).
Patch management and application deployment: manage and execute endpoint patching and software deployment using WSUS, Intune, and PDQ Deploy.
Application deployment: deploy and maintain applications including Microsoft 365 (including Visio), FACS Workstation, CT Term, Filebound, LiveVox, Outlook/Exchange, and CrowdStrike.
Identity and access management (on-prem): administer Active Directory users, security groups, distribution groups, and Group Policy; perform password resets and account management.
Cloud identity: manage cloud identity via Microsoft 365 Admin Center, Exchange Online, and Teams Admin.
Mobile device management: enroll, configure, and support mobile devices through Microsoft Intune MDM/MAM.
Printer and peripheral management: maintain the printer fleet, coordinate consumables with Loffler, and handle spent toner cartridges appropriately.
Ticketing and queue management: monitor, triage, and resolve tickets in the ServiceNow queue with timely updates and follow-up communication.
Security and compliance: conduct regular CrowdStrike Falcon reviews and escalate security findings as needed.
Documentation and knowledge sharing: create and maintain technical documentation, work instructions, and knowledge base articles.
Continuous improvement: identify opportunities for process improvement, automation, and workflow optimization.

Requirements

Two or more years of experience in desktop support, helpdesk, or IT support in a professional environment.
Hands-on experience with Windows 10/11 endpoint management, configuration, and troubleshooting.
Working knowledge of Active Directory, Group Policy, Exchange (on-prem and online), and Microsoft 365 administration.
Experience with MDM platforms such as Microsoft Intune.
Familiarity with patch management tools (WSUS, PDQ Deploy) and software deployment best practices.
Experience with remote support tools such as TeamViewer or equivalent.
Exposure to ITSM and ticketing platforms; ServiceNow experience preferred.
Familiarity with endpoint security tools; CrowdStrike experience a plus.
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Strong customer service orientation with a patient, professional, solution-focused approach.
Highly organized with strong attention to detail; able to manage multiple priorities in a fast-paced environment.
Self-motivated, accountable, and a collaborative team player.

Technologies

TeamViewer
WSUS
Intune
PDQ Deploy
Microsoft 365
Visio
FACS Workstation
CT Term
Filebound
LiveVox
Outlook
Exchange Online
CrowdStrike
Active Directory
Group Policy
Microsoft 365 Admin Center
Teams Admin
Intune MDM/MAM
ServiceNow
Windows 10/11
Exchange (on-prem)

Benefits

Bonus eligible

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2mo ago

Technical Support Analyst

Palm Beach Atlantic University West Palm Beach, FL

West Palm Beach, FL

2mo ago Closed

Full time Application Support Computer Skills Customer Service

This position is no longer accepting applications (closed Jun 28, 2026).

Job Description

Palm Beach Atlantic University relies on a dedicated ITS team to keep campus technology running smoothly. This onsite role in West Palm Beach, Florida places you on the front line of support for university-issued desktops, laptops, software, and related devices, handling troubleshooting, installations, and ongoing maintenance to ensure dependable ITS service delivery.

Responsibilities

Respond to Help Desk tickets via the FreshService system, delivering timely support to faculty, staff, and students with IT-related concerns.
Diagnose and repair hardware and software issues affecting desktops, printers, and peripheral devices.
Perform basic network troubleshooting, including connectivity issues and printer configurations.
Maintain accurate ITS asset records for tracking and lifecycle management.
Assist users with Microsoft 365, email, and collaboration tools.
Set up new user accounts and provide onboarding training for ITS services.
Install operating systems, security updates, and required software.
Document common issues and solutions in the ITS knowledge base.
Support classroom technology, ensuring projectors, AV controllers, and audiovisual equipment function properly and addressing failures promptly to minimize downtime.
Update ITS documentation, policies, and procedures.
Participate in ITS meetings and training to enhance technical skills.
Assist with ITS inventory management, including tracking decommissioned assets.
Assist with university event technology setup as needed.

Requirements

Bachelor's degree in computer science, business, or a related field.
Customer service orientation, with a focus on stakeholders such as students, faculty, staff, and community partners.
Professionalism evidenced by timeliness, reliability, communication, and work ethic.
Christ-first Faith and willingness to provide spiritual support to community members on their Christian faith journey.
Analytical thinking and decision making to identify trends, link data, and derive actionable strategies.
Attention to detail with the ability to perform tasks accurately and review details critically.
Confidentiality and discretion aligned with the position's needs.
Effective communication skills, both verbal and written, across diverse audiences.
Ability to establish trust through honest, forthcoming, and reliable actions.
Problem-solving capability to anticipate, evaluate, diagnose, and resolve issues systematically.
Results orientation and accountability, with a drive to achieve consistent outcomes.
Teamwork and collaboration, promoting shared goals and cross-functional cooperation.
Technical aptitude to learn new technologies as processes evolve.

Technologies

FreshService
Microsoft 365

Additional Requirements

Ability to travel up to 10% of the time.
Ability to lift or move objects up to 25 pounds.
Ability to work non-routine hours during certain times of the year.
Ability to sit for prolonged periods.
Ability to traverse campus and stairs.

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2mo ago

IT Help Desk Technician

United Community Bank Auburn, IL

Auburn, IL

2mo ago Closed

$17 - $21/hr Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Jun 22, 2026).

Job Description

Join United Community Bank as an IT Help Desk Technician in Auburn, IL. This onsite role provides end‑user computing support and collaborates with system administrators. You will image and build workstations, apply patches, maintain Active Directory, assist with AV setups, and deliver direct user support. The position offers an hourly wage of $17 to $21 and requires education in Computer Science or MIS via an Associate’s degree or vocational training, or equivalent experience (preferred).

Responsibilities

Assess issue urgency, determine the appropriate resolution path, and escalate when needed
Install hardware and peripherals such as monitors, keyboards, printers, and scanners
Load operating systems, networking components, and office applications
Provide telephone, in‑person, and online support to end users
Keep non‑ticket tasks updated with resolution dates
Image and build workstations and laptops
Patch user machines and servers
Manage Active Directory changes, maintenance, and housekeeping
Assist with audio/visual support in conference and training rooms
Maintain working knowledge of mobile device technologies and operating systems
Maintain and troubleshoot printers, including print servers and queues
Develop and maintain end‑user desktop FAQs and How‑To articles
Escalate network or technical issues to the IT Helpdesk Manager and provide necessary information for troubleshooting
Provide proactive communication about pending or upcoming problems, outages, or service issues
Other related duties as assigned

Requirements

Strong proficiency with the Microsoft Office suite (Word, Excel, Access, PowerPoint)
Experience with ITI/Director is a plus
Associate’s degree or vocational training in Computer Science/MIS, or equivalent experience (preferred)
Experience with PowerShell, SQL, JavaScript, XML or similar scripting/logic is a plus
Previous customer service experience preferred
Excellent attention to detail and accuracy
Strong time management and organizational skills
Discretion with confidential information and professional handling of sensitive situations
Ability to communicate effectively with customers and coworkers
Reading, writing, and comprehension of simple instructions and memos
Ability to perform basic mathematical calculations and apply them to work
Capability to manage multiple tasks simultaneously
Analytical problem‑solving skills with the ability to define problems and draw valid conclusions
Ability to work independently, set priorities, and meet deadlines with limited supervision
Commitment to safety and regulatory compliance
Knowledge of financial institution regulations
Sound judgement aligned with established policies, procedures, and practices
General understanding of bank procedures and how they apply across the organization

Technologies

Microsoft Office
PowerShell
SQL
JavaScript
XML
Active Directory
ITI/Director

Benefits

401(k) retirement plan (eligible after 30 days of employment, age 20)
Paid Leave Time
Free checking account including identity theft protection, cellphone protection, Roadside Assistance and more
Free savings account and Safety Deposit Box
Cashier's checks
Vacation time (eligible after 30 days of employment)
Sick/Personal Time (eligible after 90 days of employment)
Holidays
Jury Duty leave
Health Insurance (eligible after 30 days of employment)
Dental Insurance (eligible after 30 days of employment)
Vision Insurance (eligible after 30 days of employment)
Life Insurance (eligible after 30 days of employment)
Short‑Term Disability Insurance (eligible after 30 days of employment)
Long‑Term Disability Insurance (eligible after 30 days of employment)
Section 125 Cafeteria Plan including Flexible Spending Accounts (eligible after 30 days of employment)
Tuition Reimbursement
Military Leave

Attendance Requirements

Employees are expected to report to work as scheduled, on time, and prepared to start. They should remain for the entire scheduled work period, avoiding late arrivals, early departures, and unscheduled absences.

Certificates, Licenses, or Registrations

None required

Working Conditions

This position operates in a clerical office setting and regularly uses standard office equipment such as computers, phones, copiers, filing cabinets, and fax machines.

Physical Requirements

Requires bending, stooping, or standing as necessary
Ability to hear, speak, and signal others
Effective verbal and written communication in English
Manual dexterity for typing and transactions
Occasional lifting and moving up to 25 pounds

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