MS Companies offers a full-time, contract-to-hire IT Support Technician role with $23.00 per hour and the opportunity to work onsite in Columbus, IN 47201. This hands-on position combines help desk support with direct technical coverage for manufacturing and production-floor systems, helping keep technology running and downtime low. Overtime eligibility may apply based on applicable requirements, and additional benefits will be reviewed during the recruiting process.
Responsibilities
- Handle technical support requests in person, remotely, and by telephone.
- Diagnose and resolve issues across hardware, software, connectivity, and user access.
- Troubleshoot production-floor technology including computers, scanners, and label printers to support assembly and manufacturing operations.
- Configure, image, install, maintain, and replace computers and IT equipment including printers and other peripherals.
- Perform preventative maintenance and routine hardware inspections.
- Support Active Directory and Microsoft 365 administration, including new-user setup, password resets, permissions, and application access.
- Deploy and troubleshoot company-issued iPhones and other mobile devices using applicable management tools.
- Troubleshoot Windows Server environments and SQL Server production data issues under IT management direction (limited database support).
- Track support tickets, maintain equipment inventory, document resolutions, and follow IT security, software approval, and company procedures.
- Assist with network cabling and equipment installation using a scissor lift after completing proper training.
- Provide user training and respond to time-sensitive technical issues as needed.
Requirements
- Six months to one year of related IT experience and/or training, along with an associate degree or technical school education, or an equivalent combination.
- Ability to troubleshoot Windows desktop operating systems, including hardware, software, connectivity, and user-access issues.
- Working knowledge of user account administration, password resets, permissions, and Microsoft 365 applications (including Outlook/Exchange Online, Teams, and SharePoint).
- Experience configuring, deploying, maintaining, and troubleshooting desktop computers, laptops, printers, scanners, and peripherals.
- Experience setting up and troubleshooting company-issued smartphones, especially Apple iPhones and iOS devices.
- Familiarity with Windows Server, SQL Server fundamentals, remote-access tools, and common network troubleshooting practices.
- Strong interpersonal skills with the ability to explain technical issues clearly to employees with varying technical experience.
- Ability to prioritize production-related technical issues and respond to occasional after-hours support, including completing required scissor lift training before operating equipment.
Technologies
Windows desktop operating systems, Active Directory, Microsoft 365, Outlook/Exchange Online, Teams, SharePoint, Windows Server, SQL Server, RemoteApp, Apple iPhones, iOS, GoTo Resolve MDM, Apple Business Manager, MDM platforms, and remote-access tools.
Preferred Skills & Qualifications
- Previous IT support experience in automotive, manufacturing, industrial, or production-floor environments.
- Experience troubleshooting Windows Server 2016 or newer, including file servers, application servers, and RemoteApp.
- Familiarity with Microsoft SQL Server, production data troubleshooting, and basic stored procedures.
- Experience with mobile device management platforms, particularly GoTo Resolve MDM and Apple Business Manager.
- Familiarity with manufacturing technology such as production-line computers, barcode scanners, and industrial label printers.
- Experience supporting network infrastructure, cabling, and connectivity troubleshooting.
- Industry certifications such as CompTIA A+, CompTIA Network+, or relevant Microsoft certifications.
- Exposure to IT cybersecurity practices and quality-controlled manufacturing environments operating under IATF 16949 or ISO standards.
Physical and Environment Requirements
- Work onsite across office, manufacturing, and production-floor environments.
- Sitting, standing, walking, bending, and using computers for extended periods.
- Occasional lifting and moving equipment weighing up to 50 pounds.
- Work near moving manufacturing equipment and in areas that may not be temperature controlled.
- Occasionally work at elevated heights using a scissor lift, following required safety training and procedures.
- Perform hands-on installation, inspection, maintenance, and troubleshooting of IT equipment.
- Maintain flexibility to address urgent technical issues outside normal business hours when required.
Job Summary: MS Companies is seeking a dependable, technically skilled IT Support Technician for a full-time, contract-to-hire opportunity supporting a leading automotive and industrial manufacturing organization in Columbus, Indiana. The role blends IT help desk responsibilities with direct technical support for manufacturing operations, helping ensure computers, software, network-connected equipment, mobile devices, and critical production-floor systems stay operational.
